From East to West (11 destinations)

Customer Reviews

• 

  Jose

  · October 18th, 2024
  Excellent and ,Exceptional
  

  Europamundo commented on this review

  Hi. Thanks for the great review, we are so happy you enjoyed your adventure with us. Europamundo team :)❤
  Trip date: September 2024
• A

  WashingtonCarratu

  · October 25th, 2019
  Julio Magyar made this travel experience the best of the best.... Julio is a gem!!! He treated us like royalty and took good care of us. We have never had a tour guide like Julio before. All the passengers on our bus really loved Julio. I am planning to do my next trip with him wherever he goes.
  Show more
  

  Europamundo commented on this review

  Hi, we're pleased to hear you had a good tour experience with Julio Magyar as your tour leader. Thank you for your feedback, and we hope to welcome you on another adventure in the future. Europamundo team
  Trip date: September 2019

  Review collected by Europamundo
• 

  MARIJUL

  · June 24th, 2023
  Tour leaders are exceptional.. knowledgeable, entertaining and shared more information. Language in English is proficient. Toilet and souvenir stops are great. Bus drivers are great. All Buses should provide charger and wifi service. Except, no picture stops in Paris. Night tour should be included in Paris. Hotels are ok. Must request before you arrange stay that toilets, shower tub and basins are scrub well without stains, elevators, TVs and room temperature are working, scrub remote control, light switches and door knobs are clean, curtains are washed once a week, not to use stain comforter ...all disgusting! Would help to pack less if there is self laundromat in the hotel for fast washing/drying. This East West Tour is great. Next year, looking for Spain-Switzerland- Italy-Greece in several famous cities of each country for few days/night stays.. less stressful! Reasonable rate!
  Show more
  

  Europamundo commented on this review

  Hi, We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with... Show more
  Trip date: June 2023
• 

  Peter

  · May 3rd, 2023
  Acceptable tour until Johma was tour guide. Hotel fiasco at arrival after 10pm. I wasn't given an available room until after midnight and Johma was no where in sight to fight for me. The local city tour guided were excellent.
  

  Europamundo commented on this review

  Hi Pedro. We value your opinion and have sent it to the appropriate department for quality improvement purposes. We would like to express our gratitude to you for your feedback and assistance in our ongoing efforts to enhance our services. Europamundo... Show more
  Trip date: April 2023
• SM

  Susan

  · January 4th, 2023
  I spoke to a europmundo representative for 40 minutes about this trip. It was poorly led. There were three different guides of the europemundo tour. The first leg (igor) was nice, but did not know alot about the sites and his English was substandard. The hotels and excursions were good. The second leg of the tour Jacobo the tour guide had worse English than the first. He googled for info at the stops since he didn't know much. He tried to be kind. The sites were nice but none of the options were honored. Lots of driving with unreasonable opportunities (length especially) to use the toilet. The third leg was the worst. The guide Linus was horrible, condescending, and unknowledgable. He would not allow the (57 people group) use the bus toilet. The bus was 1 hour late to start the tour, he did not have the keys ready when we got to the ugly Novotel Paris hotel. Arriving at the dirty Novotel hotel at 1030pm and waiting in the lobby until 1100- 1115pm completely ruined the NYE opportunities to see Paris for the festivities of that very special night. It was the climax and, for most people, the entire reason we saved and selected this particular route. None of the optional excursions were honored. We were late getting at every stop due to traffic. He wouldn't let a married couple change their babies diaper on the bus, so they had to trek 40 minutes (round trip) to find a bathroom. Linus the guide was horrible and would publicly shame the group. The bus was packed, 57 people is entirely too many people to get on and off the bus to allow a 5-10 minute rest stop. The last leg took us to a stop in a Cafe in Paris where we were told the Cafe new we were coming and can use the toilet, but it was "suggested" to pay for something. The Cafe then said it is a REQUIREMENT for EACH PERSON who wanted to use the bathroom to pay for a product. Families of four and five were forced to buy 20-25 euro just so they could use the toilet. After the stop, the tour guide was seen given a bottle of champagne from the establishment. That was very clear why were forbidden to use the bus toilet, so that we could be made to benefit and be used by this tour group. Two seats on the bus were broken so the seats laid all the way back onto the lap of the person behind them. Completely unacceptable. It was the worst tour, the majority of the patrons all felt the same way. Out if 4 prepaid excursions, only one was honored. It was horrible. I'll never recommend it to anyone.
  Show more
  

  Europamundo commented on this review

  Our team thanks you for sharing your review of From East to West trip here with us. We are truly saddened to read that your optional activities were not performed for reasons beyond our control. As you know, in case that there is not a minimum group to... Show more
  Trip date: December 2022
• 

  Judith

  · September 10th, 2022
  For the most part the tour was excellent, but started to fall apart when we reached Paris. We changed our tour leader and our group was split into 2 groups, leaving some of us not getting what we had been led to believe by our previous leader. Of the two groups one leader, Israel bent over backwards to get us the tours we had expected to be offered, but the other leader, Patricia? was completely unhelpful, she told me that she didn’t care about my problem! When I told Patricia that I thought she was very unhelpful she became aggressive toward me by standing over me, puffing out her chest and glaring at me as she told me to “GET OFF MY BUS!” Anyway we did get off her bus and thankfully for Israel he got us the tour we wanted. Israel acted in a professional way, he was honest, proactive and above all, he was extremely helpful! Thank you Israel 👍
  Show more
  

  Europamundo commented on this review

  Greetings, we're sorry for any tour inconveniences. Despite these, we hope your overall experience will be remembered positively. Our service is now improved, and we're ready to assist with your future travel plans. Europamundo team :D❤
  Trip date: August 2022