UK and Great Britain Tours & Trips

Top operators in UK and Great Britain

• Expat Explore Travel

  
  4.5 (5,167 UK and Great Britain reviews)

  "The tour guide Marina Charcenko, I don't think she is professional at all when comes to deal with the incident, if you don't want to be left alone after your bag got stolen from inside the hotel where your tour group are stayed, with no passport, no cash, no phone and no card absolutely nothing at all except there still air for you to breathing in a foreign country even no any money to get ticket to the police station, just like you are nothing but a piece of S...t what the tour guide left behind, I suggest that you might had better to avoid the tour guide Marina Charcenko to be your guide if you joying this tour or any other tour. To be honest, this tour itself is good, if not the tour guide I would give it a five star! Below are my statement the 100% truth, take your time to read and use your own judgement, and learn from my mistake, and never make the mistake that I did, and try your best not to experience the horrible situation what I went through. In the early morning around 6:50am On 24the Dec 2024, Inside B&B hotel, hotel address 3 A 15 RUE CHARLES LEROY 94200 IVRY SUR SEINE, I left my bag in the breakfast area close to the bathroom with one of our members and tried to use the bathroom before we went, it was really quick one even I dried my hand on my jeans, properly just one minute maximum one and half minutes, but when I came out my bag was gone, I asked the one who supposed to look after my bag where is my bag, ends up she`s metal problem and can`t remember things, and the other of our member who were sitting there didn`t see anyone who took my bag, then I straight to hotel reception told my bag got stolen to see if they can check the camera for me? There were cameras where my bag was,but they refused and told me they had no authority to do it, by now Marina our tour guide came over, I told her someone stolen my bag, every thing was inside, passport, phone, cash, credit card every thing were inside, to see if she can request the hotel to access the camera, then she immediately told me the reception has no authorised to look at the camera for me, and there is no one responsible my bag, I told her I do understand of that, and it is my fault to leave my bag to others and I blem no one, I said "as things has already happened what is the next, what should I do right now? She told me my passport was gone and my holiday was over, the bus will keep going and I needed to report it to the police first then go to the embassy, the guy at the receition said I needed to wait till 9am to go to the police, I didn`t believe it at first I thought you can go to the police at anytime, so I asked my tour guide Marina and she told i do had to wait till 9am so I believed, how could i not to believe as she is tour guide ( I only found it late from the hotel manager her name is Kadidja it`s not true,I can go there at anytime, when the incident happened the hotel manager wasn't there). She started to tell everyone loading and I was standing at the reception and I thought when they left how can I go to the police station and embassy as I have nothing on me, no identity, no money, no card, literally nothing at all except myself still breathing, I asked Marina if she could kindly lend me $50 Euro to buy tickets to go to police station, but shockingly Marina told me she has no cash on her at all, I retold her, all the things were in my bag, they all gone, I even have no an euro on me, I need some money to buy ticket to go to police and embassy, she told me I should call my family for it, I couldn`t believe what I heard, I told her my family is in Australia and I am here in French, how can they give me cash right now for the ticket? Then I said, you are not lending me money yourself, then could you please refund me $50 euro for me to buy tickets to the police which I paid cash to you earlier for the dinner and optional walking tours, she coldly told me once you paid there is no refund, it is their system. At that moment I felt frozen cold not because of the temperature, I witnessed with my own eyes how cruel a human being can be! Suddenly, I heard a voice, I have money, how much do you need? It was Kiersten from USA, she started give me all the money what she has, we just started our tour and I barely chat with her even I didn`t know her name at that time yet, you can't imagine what`s my feeling at that moment, my eyes saw the lights again and it brightened the darkness and wormed up my frozen heart, Claire mum of the daughter who I asked to look after my bag was there too during my conversation with Marina, I refused took all the money that Kiersten offered to me,I know she`s need money for herself too, I told her 50 euro is enough, then Danny, Shalom and their family from Melbourne, Neetha and her her husband Vin from USA learned my incident, and they lend me some money too, at this stage everyone already finished loading and ready to go, I realized I should lock my bank card straight away, so I asked Marina I need to access the internet to lock my bank cards, I was in hope that she could let me use her phone to do it, but she said, the bus can`t wait, they have to go, and let me figure it out with hotel, and she wrote me her phone number then left, even didn`t wait for a minute. By now, you may don`t believe what I stated above, you are more than welcome to ask the members who were there during the conversation except the part that I tried to borrow Marina`s phone, there is Kiersten from the USA and Clair from NZD. After the tour bus left on time as they scatured, I asked the the guy( black skin) to use their internet to lock my bank card as Marina told me to, he told me for the security reasons they are not authorised for the outside people to use their internet, I asked how about I use their phone to give my bank a call to report stolen card, he`s agreed but their phone only can make direct calls not functional to press sub numbers like when you call the bank, they ask you to press 1 for what and press 2 for what, I asked the guy if I could borrow his phone I will pay, at first he said yes, then he said no because his phone not functional for international calls, I was literally just standing there and feel helpless, then I saw the waitress who was working in the breakfast area walking passed and I told her that my bag got stolen if she could let me use her phone to lock my bank card, she straight away give her phone to me and told me she felt so sorry for me and letting me take time lock my bank cards. I really appreciate her kindness and wish her and her family all the best in her future. Here, I would like to thank Kiersten Withrow, Shalom Cormaty and her husband Danny, Neeha Prabhu and her husband Vinayak Prabhu and the others who assisted-me and cared about me during my difficult and vulnerable time,I really appreciate your kindness and will never forget your help and I am willing to be there for you too when you needed. My best regard to all Siqi Liu

  Rather poor - by Siqi L.

  Tours

  6 UK and Great Britain tours

  Age range

  10 to 80 years old

  Adventure type

  Explorer

  Response time

  11h

  Response rate

  88%

  Average price

  $246

  Expat Explore Travel is an expert in:

  • Explorer
• Globus

  
  5.0 (74,938 UK and Great Britain reviews)

  "Loved the trip! Our guide was amazing!

  Excellent - by Alfred N.

  Tours

  26 UK and Great Britain tours

  Age range

  5 to 80 years old

  Adventure type

  In-depth Cultural

  Response time

  16h

  Response rate

  88%

  Average price

  $366

  Globus is an expert in:

  • In-depth Cultural
  • Explorer
• Cosmos

  
  5.0 (19,753 UK and Great Britain reviews)

  "I appreciated Bill, our tour guide, allowed us to your the Waterford factory. It was a bucket list item and because of Bill rearranging our schedule, just a tad, made our trip. Thank you so much. We are currently planning our next adventure and will definitely use Tour Radar in the future.

  Excellent - by Carolyn S.

  Tours

  7 UK and Great Britain tours

  Age range

  5 to 99 years old

  Adventure type

  In-depth Cultural

  Response time

  17h

  Response rate

  64%

  Average price

  $249

  Cosmos is an expert in:

  • In-depth Cultural
  • Explorer