Chile Tours & Trips

Top operators in Chile

• Unu Raymi Expeditions

  
  4.5 (54 Chile reviews)

  "Dear TourRadar Team, I am writing to express my disappointment and frustration with the W Trek tour I booked through your website, which took place from December 23, 2024. The tour was operated by Unu Raymi Expedition, headed by Mr. James. The original itinerary, as shared on the confirmation email, was as follows: Day 1: Puerto Natales - Torres del Paine - Lago Pehoe - Trekking Mirador Base Torres - Travel to Torres del Paine National Park - Hike to Mirador Base Torres - Meals: Boxed Lunch, Dinner - Accommodation: Camping Base Torres Day 2: Base Torres - Lago Pudeto - Paine Grande - Catamaran from Lake Pudeto to Paine Grande - Trek to Mirador Carreta in the afternoon - Meals: Breakfast, Boxed Lunch, Dinner - Accommodation: Refugio or Camping Paine Grande Day 3: Trek to Waterfalls, Cuernos Mirador, Lago Nordenskjold - 13.5 km trek bordering Lake Nordenskjöld and Cerro Almirante Nieto - Meals: Breakfast, Boxed Lunch, Dinner - Accommodation: Refugio or Camping Paine Grande Day 4: Trekking to Glacier Grey - Hike to Grey Glacier - Kayaking in Lake Grey (afternoon) - Meals: Breakfast, Boxed Lunch, Dinner - Accommodation: Refugio or Camping Grey or Paine Grande Day 5: Trekking to Glacier Grey - Puerto Natales - Catamaran to Pudeto, then bus to Puerto Natales - Meals: Breakfast, Boxed Lunch However, the actual experience was far from what was promised. Here are the issues we faced: - Day 1: We reached Paine Grande at 5 PM and did not hike on that day. - Day 2: We went to Grey Glacier and returned. The operator informed us that we would need to hike to Mirador Frances and back to Paine Grande the next day, which was not part of the original itinerary. - Day 3: We decided to hike to Frances and stay overnight, incurring additional expenses for camping fees, meals, and other costs (approximately USD 150). - Day 4: We hiked from Camp Frances to Central, incurring additional expenses for meals (approximately USD 75). - Day 5: We paid for transfers from the park to Puerto Natales (approximately USD 25). Furthermore, the operator cancelled bookings for two members of our group, Siddhant and Tanya, on Day 2 without explanation. I am extremely disappointed with the service provided by Unu Raymi Expedition and the lack of communication from their team. The changes to the itinerary and lack of support caused significant hardship, including physical and mental strain, and financial losses. I request that TourRadar takes immediate action to: 1. Reimburse us for the additional expenses incurred due to the changes in the itinerary (approximately USD 250). 2. Obtain compensation from Unu Raymi Expedition for the hardship and distress caused during the trek (a reasonable amount to be determined). 3. Penalize Unu Raymi Expedition for their poor service and lack of communication. 4. Review and verify the original itinerary and log changes to ensure that the operator did not alter the itinerary to conceal their mistakes. I hope that TourRadar will take our complaints seriously and take necessary actions to prevent such incidents in the future. Thank you for your attention to this matter.

  Bad - by Burhanuddin T.

  Tours

  3 Chile tours

  Age range

  18 to 75 years old

  Adventure type

  Hiking & Trekking

  Response time

  8h

  Response rate

  100%

  Average price

  $404

  Unu Raymi Expeditions is an expert in:

  • Hiking & Trekking
  • Explorer
• G Adventures

  
  5.0 (22,783 Chile reviews)

  "Excellent tour with a great guide and a great bunch of people from around the world

  Excellent - by Paul G.

  Tours

  2 Chile tours

  Age range

  12 to 90 years old

  Adventure type

  Explorer

  Response time

  1h

  Response rate

  100%

  Average price

  $670

  G Adventures is an expert in:

  • Explorer
  • Hiking & Trekking
  • In-depth Cultural
• Ecuador Galapagos Travels

  
  4.5 (63 Chile reviews)

  "Horrible Experience - Not Worth the Money Our South American Capitals Tour with TourRadar was a joke. Constant miscommunications and lack of coordination between Riwal and Alfonso led to daily frustrations. Tour guides had very poor English even though this entire experience was advertised as a “tour operated in English.” The shared itinerary was not followed, including an announced hotel change which only added to our confusion and stress. The language barriers throughout the trip made us question how much we even learned about these destinations. We paid a premium for a headache-filled experience that we could have easily arranged ourselves for less. Avoid TourRadar/Ecuador Galapagos Travels if you value your safety and peace of mind.

  Bad - by Whitney D.

  Tours

  19 Chile tours

  Age range

  5 to 99 years old

  Adventure type

  Explorer

  Response time

  11h

  Response rate

  100%

  Average price

  $570

  Ecuador Galapagos Travels is an expert in:

  • Explorer
  • Active
  • In-depth Cultural