Ecuador Galapagos Travels

Hello Brent! Thank you so much for your wonderful review! We're happy to know that you had a fabulous experience in Ecuador Mainland. We are so proud of our team's expertise and kindness and happy to know their collaborative efforts surpassed your expectations during the journey. We look forward to welcoming you back in the future and providing you with more incredible experiences. Your feedback is truly appreciated to guarantee happy travelers like you! Best wishes! Jeferson and the Ecuador Galapagos Travels Team

Thank you so much for your kind words! We're happy to hear that you had an amazing experience in Cotopaxi. Rafael will be delighted to know he made your adventure unforgettable. We hope to welcome you back for more incredible journeys in the future!

Dear Aissatou Malima Ndoye, That sounds fantastic! It was a pleasure helping you plan your amazing adventure in Ecuador! Ecuador is truly a gem with so much to offer. I'm glad you had such a memorable experience there with your friend. Thank you for trusting Responsible Travel, and feel free to reach out whenever you're ready for your next journey!

Thank you for sharing your experience with us. We’re truly sorry that your stay didn’t go as expected. We take all feedback to heart, as the comfort and safety of our guests are always our top priorities. While we deeply regret the issues you faced with your room and the amenities, we also want to clarify that there were other factors involved, such as your decision to leave before the tour officially ended. Unfortunately, transportation wasn’t available on the day you chose to depart, which added to the challenges. We understand how this must have been frustrating for you, and we are taking steps to ensure this doesn't happen again. To make up for the inconvenience, we are offering you monetary compensation, as we recognize that the service provided during your stay did not reflect the high standards we strive to maintain for all our travelers. Best regards, Ecuador Galapagos Travels Management Team

Sounds like an incredible trip! The Ecuadorian Andes has so much beauty packed into one region. So happy that you like your adventure. Warm regards, Ecuador Galapagos Travel Team

Dear Whitney, also on my behalf thank you very much for your feedback, although I am very sad to learn that you did not enjoy the South American Capitals Tour, one of our most popular and most liked tours. I understand that even though we were in constant contact before and throughout your travel, you did not feel taken care of enough. I always value my passenger’s safety and peace of mind, trying to make them feel comfortable so they can enjoy the highlights of their travel, and I am sorry to hear that my efforts did not accomplish that goal during your tour and that the hotel change, even as it was actually an upgrade, wasn't conveyed by our operators on the ground as requested. I will take your feedback as a motivation to further improve my services, considering the individual requirements of every single traveler to provide unique experiences in these unique destinations. Kind regards, Riwal.