Rhine River Cruises

Top operators

• Crucemundo

  
  4.5 (404 reviews)

  "- Cabin rooms smelled like sewage, especially ones without open windows. - Two twin beds in main cabins are pull-down beds and are 3 feet away from each other by design. - Staff was not fluent in English nor Spanish. However, they did put in some efforts to accommodate the guests. - There was no telecoms in the cabins, so it was easy for guests to miss the announcements. - Cruise Director Julia was terrible in providing excursion agenda information. She didn’t clarify what were included and what were not in the tours. She had the hightlights of the city on the back of the program papers without saying that they were not included in the excursions and that led the guests to wrong expectations towards the excursions. - Guests had to haul their luggage on board without any help and when the luggage are handed to staff, they didn’t mark our luggage with our room numbers or anything and just put them together in the pile. That gave us a very uncomfortable feeling of having them mixed up or lost. - We had meal drink packages, but didn’t get our glasses re-filled or tended professionally enough at the table. We had to look for the wait staff and wave him over to let him know that our glasses were empty. - On-board entertainment programs were poor. Only about 45’ minutes of violin performance and a quick napkin folding “show”. - Guests were not informed about the Prirate Themed dinner until one day before the event and all guests had already been on board. Most guests couldn’t participate even they wanted to because they couldn’t get the costumes or props in time within a very limited 3 hours to shop while such time frame was supposed to be used for our city visit. Quite a disappointment to many. - The arrival destination was a misleading information. The ship did not arrive in Amsterdam as written on the itinerary when we purchased the cruise. It was only mentioned after we boarded. The final destination was Zaandam, which is about 20 kilometers away from Amsterdam. The guest were not provided any kinds of transportation to Amsterdam at the time of disembarkation. That was so unexpecting and disappointing to most guests. We were all very frustrated to have to make new arrangements for our own transportation to Amsterdam because most of us booked our accommodations or transportation in or from Amsterdam. Cruise Director Julia said that the reason they were not be able to stop in Amsterdam was because of some issues that had been going on since three years ago. Guests were left wondering why the cruise operator did not inform the guests accordingly if they knew Amsterdam was not the arrival destination, especially this was an issue for at least 3 years. We felt like we were fed with misleading information on a lot of things. Such a big disappointment overall!!

  Bad - by Lena D.

  Tours

  7 tours

  Age range

  1 to 105 years old

  Adventure type

  River Cruise

  Response time

  15h

  Response rate

  92%

  Average price

  $260

  Crucemundo is an expert in:

  • River Cruise
• Avalon Waterways

  
  4.5 (230 reviews)

  "ship was excellent, food and drinks were great, adventures perfectly organized,all crew members were extremely friendly and helpful. One person was outstanding and needs to be mentioned: our cruise director GAYLE. She was just outstanding and the best we ever experienced.

  Excellent - by Klaus R.

  Tours

  72 tours

  Age range

  8 to 99 years old

  Adventure type

  River Cruise

  Response time

  26h

  Response rate

  88%

  Average price

  $738

  Avalon Waterways is an expert in:

  • River Cruise
• A-ROSA

  
  4.0 (79 reviews)

  "Very nice trip, the ship, the crew and the food all top and highly recommended.

  Excellent - by Britta M.

  Tours

  70 tours

  Age range

  2 to 99 years old

  Adventure type

  River Cruise

  Response time

  24h

  Response rate

  92%

  Average price

  $228

  A-ROSA is an expert in:

  • River Cruise