- Number of tours
- 19
- Age Range
- 1-105
- Number of reviews
- 358
- Response rate
- 100%
- Response time
- within 1 day
Crucemundo Reviews (358)
Write a review- KR
Anonymous
Written on January 6th, 2025I had an amazing time. The ship was clean and well run; the itinerary was well done with great excursions; and the food was amazing. This was a great value and …Read more - MW
Meiping
Christmas on Danube: from Vienna to Vienna via Budapest - MS Princess Isabella
Written on December 30th, 2024Overall, it was a good trip. However, the explanation on the ship was bilingual in Spanish and English, but mostly Spanish. Thus, not much introduction when pas…Read moreCrucemundo commented on this review
Dear Meiping, Thank you for your feedback! We're glad to hear you enjoyed the trip and found the staff friendly and the cabin comfortable. We appreciate your comments about the bilingual explanations and food selection, and we will take them into consideration to enhance our services. As a returning customer, you'll receive a discount on your next visit. Looking forward to seeing you again. Best, Crucemundo - SD
Sean
Written on December 29th, 2024Crew were brilliant, Cruise Director too. Facilities were good. Accessibility good. Settling the bill was challenging, account is in the credit so a simple dedu…Read moreCrucemundo commented on this reviewDear Sean, Thank you for your feedback! We’re glad to hear you enjoyed the crew, Cruise Director, and facilities onboard. Regarding the billing issue, as the operator, we don’t manage the payment platform directly. The booking platform settles payments with us only once the cruise is complete. We understand the frustration with chasing refunds and recommend reaching out to the TourRadar platform directly for a resolution. We truly appreciate your patience and understanding. Crucemundo - TW
Tami
Written on December 29th, 2024Well organized, good food, pleasant people. Stops were interesting and long enough. Very enjoyable.Crucemundo commented on this reviewDear Tami, thank you so much for your amazing review! We're delighted you enjoyed your experience with us. As a thank you, we're offering you a special discount for your next cruise. We can't wait to welcome you back! Best regards, Crucemundo 
Kevin
Written on December 28th, 2024Overall a great experience! Great service, mostly good food. However if there Asian options for food will be great for a few meals. Itinerary timing is a little…Read moreCrucemundo commented on this reviewDear Kevin, Thank you for your feedback! We’re thrilled to hear you had a great experience and enjoyed the service and food. We appreciate your suggestion for including Asian meal options and your comments about the itinerary timing and cruising during the Christmas period. Your insights are valuable and will help us improve future trips. We hope to welcome you on another journey soon! Best regards, Crucemundo!Jesmond
Christmas Markets on Danube, MS PRINCESS ISABELLA 4+*
Written on December 21st, 2024Crew were excellent, locations to disembark all great. Food good with excellent service, the overall organisation of the tour was very good. The room service…Read moreCrucemundo commented on this reviewDear Jesmond, thank you so much for your wonderful review! We're thrilled to hear you enjoyed your experience with us. As a token of our appreciation, we offer special discounts for returning customers. We look forward to welcoming you back soon! Best regards, Crucemundo- LG
Lilian
Christmas markets MS Swiss Crystal
Written on December 14th, 2024Excellent Rhine cruise with Crucemundo booked via Tour Radar…from service, food and friendliness of crew. Great value for money.Crucemundo commented on this reviewDear Lilian, thank you for your review. We're happy to hear you had a good experience with us. As a returning customer, you'll receive a discount on your next visit. Looking forward to seeing you again. Best, Crucemundo Peter Paul
Christmas markets MS Swiss Crystal
Written on December 13th, 2024Very good food and house maintenaceCrucemundo commented on this reviewDear Peter, thank you for your review. We're happy to hear you had a good experience with us. As a returning customer, you'll receive a discount on your next visit. Looking forward to seeing you again. Best, CrucemundoINEZ
Christmas markets MS Swiss Crystal
Written on December 13th, 2024Ports of call were excellent, they all had wonderful Christmas markets, however iteninery could have been scheduled better as for arrival and departure in the p…Read moreCrucemundo commented on this reviewDear Inez, Thank you for your feedback! We're glad to hear you enjoyed the ports of call and the Christmas markets. Thank you for sharing the photos! Regarding the itinerary, please note that the arrival and departure times are standardized for all check-ins and check-outs, so adjustments aren’t possible. However, we truly value your input and hope to welcome you on another cruise in the future! Best regards, Crucemundo- DP
Darlene
Written on December 1st, 2024It was very nice. Staff was great!Crucemundo commented on this reviewDear Darlene, thank you for your review. We're happy to hear you had a good experience with us. As a returning customer, you'll receive a discount on your next visit. Looking forward to seeing you again. Best, Crucemundo
Crucemundo Tours
Christmas and New Year Rhine cruise: Dusseldorf - Dusseldorf - MS Crucevita 4*sup
DISCOVERING BELGIUM
Christmas markets cruise MS Albertina
Christmas Markets MS Fidelio
Christmas time on the Danube MS Albertina
New Year Danube Cruise (Vienna-Vienna) MS Fidelio
Classical Danube (Passau - Budapest - Passau) MS Fidelio
Danube Serenade: Romantic Journey from Vienna to Turnu Magurele (Bucharest), MS Fidelio
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Frequently Asked Questions
What is the difference between letter-category cabins (F, G, H) and those without?
The main difference lies in their proximity to facilities that may generate noise or their location at the far ends or corners of the cabin rows. As a result, letter-category cabins are priced slightly lower.
Does Crucemundo provide pre- or post-cruise accommodation?
Unfortunately, Crucemundo does not have partnerships with hotels and is unable to assist with accommodation arrangements before or after the cruise.
Can I choose my room number?
Yes, you can select your preferred room number within your cabin category for an additional charge of €50. Please contact us in advance to make this arrangement.
Are the prices fixed in euros?
Yes, our prices are set in euros. Due to fluctuations in exchange rates, the amount in other currencies may vary slightly depending on the day of quotation. Crucemundo operates officially in euros, and our partner, TourRadar, handles currency conversion based on the day’s exchange rate.
How can I make a payment/refund or use the payment splitting service?
All payments and refunds are processed through our partner, TourRadar, who handles all transactions. You can contact them directly for payment, refund, or payment splitting inquiries. As the tour operator, Crucemundo remains in the loop, confirming the amounts, and you can always send your questions to us, and we’ll forward them to TourRadar.
What is included in the excursion package?
The excursion package includes guided tours to key attractions at each destination. These excursions are available for an extra charge and will be specified in your itinerary. The specific excursions included may vary depending on your route.
How do optional excursions differ from the excursion package?
Optional excursions are separate from the excursion package. These are individual visits to specific sites that you can purchase onboard, and they are not included in the package. Availability depends on passenger demand, and you can buy them directly while on board.
Are vegetarian or vegan catering options available?
Yes, we offer vegetarian and vegan options. If you are interested, please let us know, and we will submit your dietary preferences to the crew.
Can you accommodate dietary restrictions?
While we do not have a separate menu, our chefs try to accommodate dietary restrictions by adding alternative dishes to the menu. Please inform us of your dietary needs at the time of booking so we can notify the crew in advance.
What drink packages are available?
We offer various drink packages, including unlimited soft drinks, as well as a wine and beer package. Some cruises offer drink packages as part of the package, while others offer them for an extra charge. Please check the details of each cruise package.
Can I bring my own drinks onboard?
Yes, you may bring drinks to your room. For drinking them in public areas such as the bar or restaurant, a corkage fee will be charged. Please consult the reception onboard.
Are the ships wheelchair accessible?
Our ships are partially accessible for passengers with limited mobility. There are elevators, but depending on the ship some areas, such as certain decks or excursion sites, may not be fully accessible. Please contact us to discuss your specific needs before booking.
Do you offer transfer services?
Yes, we offer transfer services to and from the port, as well as to and from the airport or hotel, for an additional charge. Please contact us for more details and to arrange your transfers in advance.
What is the check-in and check-out schedule?
Cabin access and check-in start at 16:00. The official end of the cruise and check-out on disembarkation day is no later than 9:00 AM. Please consider these times when planning your arrival and departure.
What should I know about delays in ship arrival?
Ships may experience delays due to factors like water levels, locks and dams, or docking arrangements. Please allow extra time in your schedule to avoid any conflicts.
Where is the embarkation address?
Docking locations may change depending on port authorities. We recommend verifying the final details closer to your travel date, which will be provided through the TourRadar platform.
What is the main language used onboard?
The primary language onboard is English. Notices and announcements are in English & Spanish, as well as other languages based upon the needs of the passengers on board.
How are tips handled onboard?
Tips should be paid in cash, typically €50-€70 per person per cruise. While tipping is not mandatory, it is customary and highly appreciated. An envelope will be provided at the reception desk where you can leave the tip, which will be divided among all crew members, including sailors, cleaning staff, kitchen, and reception.
Is there a dress code onboard?
Feel free to dress comfortably and casually on board and during shore excursions. For evening deck visits, we recommend warmer clothing. Sturdy shoes are advisable for land excursions. When visiting the onboard restaurant, smart-casual attire is recommended.
What are the laundry services onboard?
You can have your laundry done on board. You will be provided with a bag to place your items, and the staff will take care of the rest. Pricing depends on the type and volume of items, please consult the reception onboard.
Do I need to bring an adaptor plug to use the electricity on board?
The electrical service onboard is 220V, however, most standard American electrical appliances are 120V. If you bring onboard any items that require electricity you must bring a two-pin plug European adaptor that will fit your item.
Can I bring my pet onboard?
Pets are not accepted onboard the Crucemundo ships and this is due to sanitary and medical reasons (allergies) but also for legislative reasons. Animal regulations change between countries.
Crucemundo Ships
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