Camino Frances Tour Companies

Great tour. Good transfers and accommodations. Suggest that breakfast be served earlier at ALL hotels and no later than 7 AM since we need to START walking no later than 7:30 AM to cover the long distances. Taxis also need to show up on time. Also do some research and let clients know where public laundrys are located near hotels. These suggestions would make your tour even better.

We arrived at our first nights accommodation in Sarria to be. Advised that there was no reservation under our name. Coupled with this, the accommodation advised was a 1 star apartment, not the Nice Hotel we had been originally advised. After being stuck in the footpath with luggage for an hour, desperate unanswered calls to TourRadar and the operator, UnCommon Tours, a new 1 star apartment was negotiated with the local slumlord. Next adventure was obtaining our dinner ma e real fast. We had no vouchers and nobody knew anything about them. It was a complete debacle and we were wondering if we’d been catfished. The remaining accommodation was reasonable quality, but unfortunately was nowhere near the location we hiked to. Some were upto 20km away and all required taxis to get toZ this really spoiled the vibe of doing the Camino - when you need to get taxis to and from the trail. Communication with the operator was poor and only via WhatsApp. TourRadar could not be contacted and merely clipped the ticket - no support at all. As a result, we will be advising all our friends to be wary of your radar as a provider as you don’t monitor quality of operators and don’t help when there is a problem.

We the the Camino St. James from Le Puy to Conques, France. Overall service was sub-par and certainly did not meet our expectation. We expected to have a seamless and enjoyable trip, instead when we ran into issues. One was with a particular hotel stay and the lack of a meal during the low season. Instead of finding us a solution so we didn't have to worry, we were left to fend for ourselves in a foreign country where we did not speak the language. The emergency number provided to us was a voicemail message in French. Additionally, a couple of nights we had to make phone calls the day of our arrival to find out where which hotel we were staying at, even though we booked 3 months in advance. The first night we had to drop off our bags at a different hotel than the one we were staying at. The route app was always off by a few Kilometers, and one particular day it didn't even have the correct stopping point. It was obvious that no one from UTracks has ever done this hike. The pre trip documents was so confusing. Not customized at all. One document was 100 pages long! It was clear that UTracks just downloaded everything they could find in the internet into their documents. Many of the hikers we met made their own arrangements. We did not want to do this because we wanted a level of service to make our trip memorable and seamless. This did not happen. We likely would've been better off planning it ourselves like our fellow hikers. There are definitely far more professional companies that would provide far more superior service. Our next trip will be with a different company. The price we made did not meet the value we expected.