Holy Land Tour Companies

The 5 day Holy Tour of Jerusalem booked with Click Tours was the worst tour I have ever booked. I take tours 3-4 times a year, so have many tour group comparisons. Although asked, Click Tours would not advise hotel locations until a few days before the tour commenced. I should have used that as a sign and gone elsewhere… I had accomodation booked near Jaffa Gate prior to the tour commencing, thinking easy for pickup with the tour group as I had such limited information from them about the process. The hotel used by Click Tours as part of their package (Prima Park) was on the outskirts of the city with no restaurants etc nearby. Nice hotels if you have a car, but not otherwise. As we were provided “vouchers” a few days before the commencement of the tour, I messaged Click Tours and asked if we were just meeting different day tour groups each day. I was told the booking is a tour group and not private. As I tour often, private usually means just the person booking and their guide, so found this statement quite misleading later, since this was definitely NOT a tour group booking and was exactly what I thought when getting the vouchers, just day tours with a 3rd party. No representative for Click Tours ever contacted us (other than basic info via Tour Radar) or spoke with us. We were left to our own devices and just picked up by a 3rd party company who Click Tours use for day tours. We had to walk 4 mins from our hotel to a different hotel for pickup each morning by a taxi, who dropped us to a secondary location with no explanation!! Eventually we discovered we had to walk down a hill to a cafe, (cannot see cafe from drop-off spot) find someone from the 3rd party group, who looked up our name on a board to find the day tour we were on. Appalling organisation from the 3rd party, but also from Click Tours who provided zero information about this process. At the close of each day tour, other parties would get dropped to their hotel, whilst the 3rd party would drop everyone and then get us a taxi since our hotel was so far from everyone else. This wasted an hour or so of our time everyday. In the advertising, it stipulates “we” will go to… and very much applies the tour is an organised tour and does not mention just vouchers provided to join different day tour groups with a 3rd party. I enjoy tour groups for the camaraderie you build with your group over the time of the tour. Due to solely being day tours with different people everyday, you could not do that. My father is 78 (and fit) but the structure left no room for rest for him, which normal tours allow for. (Note - I checked age rating for the tour before booking). The tours are 12 hours or more every day. In addition, a number of things advised in the advertising we did not get to go to. I.e., holocaust museum, whilst other places we went to twice (Garden of Gethsemane, Via Dolorosa) wasting precious holiday time. Would suggest care dealing with Click Tours for tours of Israel.

I was shocked to find so many people ke (40) on the tour. Boaz the guide was very knowledgeable - please can we have a copy of the team photo he took of us all. The Tiberias hotel was awful, drain smelly, dirty carpet, brusque male receptionists. No buffet for first evening meal. The Jerusalem hotel was magnificent.

I loved the Heritage of the Holy Land tour. Our tour guide Leah was very knowledgeable and informative. Our bus driver Hassam was very good about navigating the narrow streets with a tour bus. We all became like family by the end of the week.

The tour was simply fantastic! Our group had an excellent dynamic that was created by our fabulous tour guide, Ditza Kornfeld. There is no other way to describe the professionalism Ditza commands other than superior! Her knowledge and professionalism is only exceeded by her passion to share, educate and enliven all aspects of the Holy Land tour and Israel in general.

Excellent Tours and recommended guides . I would recommend them to all

Dear Folks, The tour was terrific and all I antiipated it would be - experiencing Israel in every way, shape and form everywhere we went! However, at my age the amount of walking was beyond my comfort zone after a several days. I was worn out after 4 days, and totally exhausted after the 6th day, after I'd rested my sore toe in the hotel the previous day! I'm in good shape for my age, however that much walking on unlevel terraine was w-a-y beyond my comfort zone and I'll sign up for that level of intensity again. The tour guides were great and professional. If I were to do another tour, I'll visit half to one/third the number of places we went, relax more, and spend more time at each place. Your foils online that answered all my questions were superb, kind and helpful. That's all, may God bless you all richly!

Everything is great I had an amazing time. Thanks be to God. And thank you, tour radar. Thanks also to CTO and our tour guide Joseph. He is the best. I can’t say anything more.

I truly appreciate the excellent service, efficiency & the immediate assistance given to our group in the recent Holy Land Tour. Even though the supposedly 12-day package lasted only for 2 days because of the Hamas attack on Israel, they showed their caring thoughts by giving our group the utmost service of transporting us from Jerusalem to Jordan, booked us in a 5-star hotel & made our flight reservation to go home as quickly as a snap of a finger. This is my 1st international travel and I am so grateful that I chose COSMOS, a family brand of GLOBUS. YOU ARE SIMPLY.....THE BESTest!!!!

The tour was excellent. But I was in contact with Brian I set up this tour about 3 years ago. I have never taken a trip out of country by myself my husband has gone with me but could not this time. I had a lot of questions for Brian who set his tour up for me. As time got closer to take this tour I had a lot of questions for Brian. When we spoke he told me he was worried about me because I was asking so many questions. When I asked him one question about when I would be meeting my tour guide and where he told me he didn't have my file so he couldn't answer that question. I was the customer I paid good money for this vacation and he couldn't get off his butt and find my file to answer my question. If he treats clients like this he should not be working for COSMOS. That is the only bad experience I have for COSMOS.

Well organized and great choice of tour guide

Professional, experienced, and caring. We needed you most once War broke-out and you were there for us, helping to get our large group back to the US. Airport support in Jordan, was extremely appreciated.

Mark was great tour leader!

First, tour was advertised with max of 20 people, ending consolidated with other travel agents. Morning pick up and tour drop required prolonged timing. To detail explanation and time not spent effectively.