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Emerald Cruises

Emerald Cruises

Headquarters in Sydney, Australia

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Number of tours
229
Age Range
12-90
Number of reviews
25
Rating
4.3/5
Response rate
100%
Response time
within 2 days

Emerald Cruises Reviews (25)

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Accommodation
4.5/5
Transportation
4.5/5
Meals
4.5/5
Value for money
N/A
Guide
5/5
  • KR

    Zurich-Lucerne & Jewels of the Rhine & Amsterdam

    2.0Rather poor
    Written on July 22nd, 2024
    The Emerald Website would not allow for early flight dates to be entered when needing a transfer from the airport in Amsterdam. We were forced by Emerald's web…
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  • KD

    Christmas time on the Danube (Start Vienna, End Budapest)

    1.0Bad
    Written on November 25th, 2023
    Would not recommend to a single person. Two days in a row the tours we booked were cancelled. Both trips were in my top three reasons to take this cruise, so am…
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  • TH

    Sensations of Lyon & Provence (Start Nice, End Lyon)

    5.0Excellent
    Written on October 1st, 2023
    All staff very good at their jobs knowledgeable and bereaved to.please.
  • NP

    Croatian Coast and the best of the Adriatic - Krk (Start Venice, End Dubrovnik)

    5.0Excellent
    Written on September 11th, 2023
    Superb experience with professional crew and minute attention to detail. Service excellent and staff always friendly and willing to help. Cabin size more than c…
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  • YS

    Danube Delights & Classic Prague

    5.0Excellent
    Written on August 24th, 2023
    Excellent! The best tour guide was a lady in Bratislave, and above all Petr in Prague
  • LD

    Splendours of Europe 2024|2025 - 15 Days

    5.0Excellent
    Written on August 11th, 2023
    The program in the Emerald ship was magnificently planned and discussed. The local music during the cruise was so informative. Long live the music from the Neth…
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  • MF

    Tulips & the Rhine - Ludwigshafen – Schwetzingen (Start Amsterdam, End Zurich)

    4.0Good
    Written on April 25th, 2023
    It was not excellent but good…entertainment lacked they had a girl singing that was one of the bartenders and some bell ringers..tours were good.We had one issu…
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  • SB

    Treasures & Temples of Vietnam & Cambodia - 7 or 9 night cruise - Arrive Hanoi (Start Hanoi, End Ho Chi Minh City)

    5.0Excellent
    Written on April 21st, 2023
    Excellent. We enjoyed the tour very much.
  • JW

    Treasures & Temples of Vietnam & Cambodia 2022 17 Days (13 destinations)

    5.0Excellent
    Written on November 27th, 2022
    Wonderful ship and staff. Excellent ground accommodations in Siam Reap and Hi Chi Min City. Highly recommend the additional time in Halong Bay. The tour provid…
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  • NL

    Splendours of Europe & Prague

    5.0Excellent
    Written on October 17th, 2022
    Food, service, programs above and beyond. Wonderful team!

Emerald Cruises

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Emerald Cruises Destinations

About Emerald Cruises

Experience a great tapestry of culture cruising the iconic riverways of Europe. Explore the awe-inspiring remnants of long-lost civilisations across vibrant landscapes in Southeast Asia. Or, take to the oceans on a voyage along the world's most spectacular coastlines. 
 
Wherever you wish to travel, be it unspoilt islands or bustling metropolises, our custom-designed fleet of river-cruising Star-Ships and ocean-going luxury yachts guarantee an unparalleled voyage. Enjoy a modern form of exploration, pairing authentic adventures with inimitable luxury.  

Sail the world with Emerald Cruises. Interweaving exploration, innovation, and wellness, you'll immerse yourself in enriching onshore experiences whilst life on board our river cruising Star-Ships and ocean-going luxury yachts promises ultimate relaxation. 

As small ship experts, we champion the intimate and spacious lifestyle that takes you to the heart of the globe's premiere travel destinations. With an excellent staff-to-guest ratio, you'll relish world-class cuisine, and once-in-a-lifetime excursions, all underpinned by superior service and exceptional people.  

Our suite of generous inclusions cares for all necessities and comforts, including airport transfers, all gratuities on board and onshore, all on board meals, and illuminating handpicked excursions.  

 

Highlights

An award-winning fleet of European Star-Ships
A truly memorable onboard dining experiences, from start to finish
Offer a collection of extra-special excursions and events designed just for you
Suites and Staterooms come with a wealth of amenities & comforts

Emerald Cruises Ships

Questions & Answers

  • Will there be laundry facilities onboard?

    Guests staying in an Owner's One-bedroom Suite can take advantage of four items laundered daily, free of charge, while guests staying in Grand Balcony Suites are allocated two complimentary items daily. Laundry services are available to all other guests for a fee. There is no dry cleaning available.

  • Are hairdryers available on board?

    Hairdryers are available in all cabins on all Emerald Cruises ships.

  • What language will be spoken on board the cruise?

    The language on board is English. All staff, crew and tour guides speak English and all announcements and lectures will be made in English.

  • What currency will be used during the river cruise?

    Most countries visited in Europe will use the Euro, although some still have their own local currency. For small purchases ashore or in small towns, the local currency is recommended. Countries in Southeast Asia will use their own, local currency.

  • What currency is used on board my European river cruise?

    All purchases onboard are charged to your shipboard account. The onboard currency on the ships is the Euro. Shipboard accounts may be paid in cash in Euros or by credit card.

  • Are bicycles available to use on board my river cruise?

    Complimentary bicycles are available on board for guests to use at any time. Once you are onboard bikes should be reserved with the Guest Services desk.

  • Is coffee & tea available on board?

    You will find tea and coffee machines located in the Horizon Bar and Lounge, and also in the pool area at the ship's stern.

  • Are there other tours outside the itinerary available during the cruise?

    During your cruise, you can book a range of optional activities, or Discover More tours, for a number of destinations throughout your cruise. You can book these once onboard the ship or by contacting our Customer Support team. Please note optional tours are at an additional cost, subject to availability and seasonal operation and may be subject to minimum/maximum numbers.

  • Are there Salon and Spa services available on the cruise?

    On board, all ships guests may take advantage of the salon & massage services at an additional expense. Pricing & appointments are available once on board.

  • Are there fitness facilities on board the ship?

    All Star-Ships feature a Fitness Room with exercise machines and free weights for guests to use.

  • Is WI-FI available throughout the cruise?

    There is complimentary Wi-Fi onboard, however, please note that Wi-Fi connection availability and speed will vary depending on where the ship is positioned and the number of users. Guests staying in an Owner's One-bedroom Suite will have complimentary use of an iPad throughout the cruise.

  • How much walking will be involved on the cruises?

    All of the itineraries include excursions which involve a certain amount of walking to tour each destination, occasionally over uneven streets and up and down stairs. When there is included walking tours one group will always be designated as slower paced so it is suitable for all levels.

  • Can I use mobility equipment during my river cruise?

    Emerald
    welcomes disabled guests but wishes all guests to understand that limitations could exist on board and during shore excursions. The elevators on their ships service three out of four decks, with access to the sun deck only possible using stairs. Under appropriate circumstances, guests are welcome to use collapsible wheelchairs on board. Many tours are conducted from motor coaches, so guests need to be able to climb up and down the stairs to board. Some shore excursions may require movement over cobblestones or up and down stairs; accordingly, guests with limited mobility will require the services of a responsible companion to be travelling with them. If you have any medical, physical or other special needs, please contact our Customer Support team when making your booking.

  • Are tips & gratuities included in the cost of the river cruise?

    All tipping and gratuities for both onboard and shoreside staff are included in the price of your Emerald Cruises cruise.

  • What is the luggage allowance on the ship?

    You’re entitled to carry one suitcase per person, with the total sum of its length, width and height not exceeding 62 inches/158 cm and weight 44 lbs/20 kg. Please note that excess baggage is always at your own expense.

  • I have a pre-existing medical condition, what should I do?

    If you have any pre-existing medical conditions or mobility difficulties, you should inform our Customer Support team at the time of booking.

  • Is there a clothing packing list for my river cruise?

    During the day Emerald C recommends casual and comfortable clothing. Please bring comfortable walking shoes as you will need these daily while sightseeing, which includes walking over rough and uneven ground. For winter months a warm coat, gloves, water-resistant footwear and an umbrella is recommended. Dinner attire is casual-open-neck shirts, slacks and dresses. Coats and ties may be worn but are not required. On certain evenings, such as Welcome and Farewell Dinners, you might like to dress up.

  • Can personal electrical equipment be used onboard?

    Electricity on board all ships is 220V and a Continental European plug will be required to use small appliances such as electric shavers and mobile phone chargers etc. Emerald does not provide the required adapters so you will need to take them with you.

Contact our Travel Experts

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  • Contact our Travel Experts

+1 844 311 8331

24/7 Support

Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!

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