- Number of tours
- 101
- Age Range
- 2-99
- Number of reviews
- 95
- Response rate
- 76%
- Response time
- within 1 day
A-ROSA Reviews (95)
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Fifi
Written on January 10th, 2025We booked a 4 night Rhine river cruise in August and paid full price by October. Six days before the cruise we received an email stating that the cruise was ca…Read moreA-ROSA commented on this review
Dear guest, thank you for taking the time to give us your feedback about the Rhine cruise. We deeply regret that you could not enjoy your vacation as planned due to the changes. Please send your complaint and your booking reference to our complaints department (zufriedenheit@a-rosa.com) who will review your case and make you a compensation offer. Despite the challenging circumstances, we are glad that you enjoyed the service on board. We hope to hear from you soon. Kind regards, A-ROSA Team- SM
scott
Written on January 6th, 20255 star, great trip, excellent crewA-ROSA commented on this reviewDear Scott, thank you for leaving a review. Our crew is the heart and soul of A-ROSA and we love to hear that they made your cruise a very special experience. We hope to welcome you on board again soon! A-ROSA Team - HF
Helen
Written on December 20th, 2024We had a lovely trip and thought the staff were excellent and looked after us very well. Sabrina was an excellent cruise Coordinator very organised. Would thor…Read moreA-ROSA commented on this reviewDear Helen, we are so pleased to hear about your great cruising experience. We hope you made many memories to treasure forever. Cruising from town to town and visiting the Christmas markets is truly magical. We would love to welcome you on board again! A-ROSA Team Matt
Written on December 11th, 2024when attemted to book, price shown to book was never the price than shown in next step, and could not enter credit card - second attem 200 $ more. Wrote an em…Read moreA-ROSA commented on this reviewHello Matt, as payments are handled through tourradar, kindly reach out to your tourradar representative for clarification. Surely they will be able to help you and we can find the issue with the quote. Kind regards, A-ROSA team- HB
Helen
Written on November 29th, 2024The boat tour was great, staff fantastic my only problem is one of the markets they took us to was not open. But the boat announcer did not let us know that so …Read moreA-ROSA commented on this reviewDear Helen, thank you for leaving a review for your river cruise on the Rhine! We're sorry to hear that the weather was not the best but even a rainy day can be cozy with good food and a relaxing atmosphere on board. We hope to have you back on board soon, our lovely crew will be delighted to welcome you again! Best regards, A-ROSA Team Colm
Rhine City Experiences 2024
Written on November 20th, 2024We were not aware when we booked the cruise that we would be the only two non-German-speaking people on the ship. Tour Radar should have emphasised this in its …Read moreA-ROSA commented on this reviewDear Colm, thank you for your review, we really have a wonderful crew from all over the world who work hard to take good care of our guests. A-ROSA is a German river cruise line and is popular with German guests. However, this is also why we have many guests from all over the world who value this local perspective on the European river cruises. A-ROSA cruises are based and centered around a central-European mentality and perspective, and we love to share it with guests from all over the world! If there are few non-German speaking guests on board, the crew takes care to seek personal conversations and assist with any thing, from English city maps to anecdotes on life on board. Also, announcements are always in German and English, but please note that they are not audible in the cabins (only in case of an emergency). Please send your booking reference and departure date to international.sales@a-rosa.com. We will check about your compensation offer and send it to you again. Usually, housekeeping places a compensation letter in the cabin by the end of the cruise. But we are happy to provide it again, of course. Kind regards, A-ROSA TeamStacey
Rhine Mini Cruise Main & Lorelei 2024
Written on November 5th, 2024The booking experience with tour radar was amazing. Very responsive to all my questions in a timely manner. Would use tour radar again in the future.- AK
Anthony
Rhône Route Rendez-Vous 2024
Written on October 30th, 2024Really enjoyed our time on A Rosa Luna, the crew were 1st rate and so accommodating. Cabins are very comfortable and food was abundant and of high quality. We o…Read moreA-ROSA commented on this reviewDear Anthony, thank you for your review and your amazing pictures! We love to hear that you had a great time, and we would be very happy to welcome you on board again! Team A-ROSA - MB
Micheline
Written on October 23rd, 2024Beautiful scenery, crew ever so kind, food delicious. Ship very comfortable. Well organised by Tourradar.A-ROSA commented on this reviewDear Micheline, thank you for taking the time to leave a review. We are so pleased that you had a fantastic time on board and that you were happy with booking through tourradar. We'd love to welcome you on board again! Kindest regards, A-ROSA Team Graham
Danube Classics 2024 (63 destinations)
Written on October 10th, 2024Good itinerary and excellent crew on the ship. The ship would benefit from a lift between decks and a small quiet public area.A-ROSA commented on this reviewDear Graham, thank you for your review, we are happy to hear that you had a great time on board! As most river cruise ships are quite small and intimate, most do not have a lift. If you prefer to sail on a ship with a lift, we recommend A-ROSA ALEA, CLEA and SENA on the Rhine or A-ROSA ALVA on the Douro. Team A-ROSA
A-ROSA Tours
A-ROSA Destinations
A-ROSA Ships
Questions & Answers
A-ROSA offers a fresh approach to travel, providing you with a unique experience. To ensure your journey begins on the right note, we're delighted to provide you with a brief introduction through this onboard A to Z. If you have any additional questions, please don't hesitate to reach out to us in person anytime.
AIR CONDITIONING
Your cabin is equipped with air conditioning, just like the rest of the ship. You can adjust the cabin temperature to your liking. When you open your balcony door, the air circulation system will automatically switch off.
ALARM
On your cabin telephone, you can find an alarm button which can be used in case of an emergency. If there is no immediate response to your emergency call, please alert a crew member immediately. The cabins of A-ROSA ALEA and CLEA are equipped with an alarm button.
ALCOHOLIC BEVERAGES
Generally, bringing alcohol on board is not permitted. However, if you purchase alcohol on land during your cruise, each adult over 18 years old is allowed to bring a maximum of 1 liter on board.
ANIMALS
Bringing animals on board our ships is strictly prohibited.
ANNOUNCEMENTS
We make public and automated announcements on deck and in the cabins to inform you about onshore excursions and important program details. Announcements are available in both English and German. There will be no cabin announcements before 8:00 AM or after 10:00 PM, except in case of an emergency. Information about the passing landscape is provided through our app.
BARS
For current bar opening hours, consult the A-ROSA info channel.
- A-ROSA AQUA, BRAVA, VIVA: Lounge bar on deck 3.
- A-ROSA BELLA, DONNA, MIA, RIVA: Café and lounge bar on deck 3.
- A-ROSA FLORA, LUNA, SILVA, and STELLA: Lounge bar on deck 2 and an outdoor bar on the sun deck.
- A-ROSA SENA: Lounge bar on deck 4 and an outdoor bar on the sun deck.
- A-ROSA ALVA: There is a lounge bar on deck 3
BATHROBES AND SLIPPERS
Bath robes and slippers are available upon request at Reception (Basic for a fee).
BIKING EXCURSION and BIKE RENTAL
Biking excursions are subject to weather conditions. For safety reasons, between November and January, bike excursions are only offered in dry weather. Whether or not the bike excursion takes place will be decided on board at short notice. For more information about bike excursions, please contact the SPA-ROSA team or your Shore Excursion Expert. It is not possible to bring your own bike. Bike Rental: Depending on availability and weather conditions, e-bikes can be used free of charge on board.
CHANGING MONEY
We do not offer currency exchange services on board. However, exchange offices are often available near our berths in most ports.
CHECK-IN/CHECK-OUT
Cabin access and check-in start at 3:00 PM (suites at 12:00 PM) at the earliest. The official end of the cruise and check-out on disembarkation day is no later than 9:00 AM. Please consider these times when planning your arrival and departure.
COFFEE AND TEA
We serve teas and speciality coffees during bar opening hours. A coffee and tea station is also available on board:
- A-ROSA ALVA: Located on Deck 1 & 2 in the atrium
- A-ROSA SENA: Located at the entrance to the Lounge
- A-ROSA LUNA, STELLA, BELLA, DONNA, MIA and RIVA: Located in the restaurant near the buffet, can be used during breakfast and tea time.
- A-ROSA AQUA, BRAVA and VIVA: P'tit Bar, can be used during breakfast and tea time
- A-ROSA ALEA, CLEA: Located in the Club Lounge
CONCIERGE-SERVICE
Our reception team is at your service to assist with your individual needs, such as reserving tickets for cultural experiences and special excursions or arranging transfers.
CONNECTING DOORS
On the A-ROSA AQUA, BRAVA, FLORA, SILVA, and VIVA, each deck has at least two cabins with connecting doors that can be used as family cabins. On the A-ROSA SENA, there are several cabins with connecting doors on deck 3. You can inquire about specific cabin numbers through the A-ROSA Service Center at tel. +49 381-202 6001.
CORKAGE FEE
If you bring your own drinks, liqueurs or bottles of wine to consume in the cabins, we reserve the right to charge a service fee of € 20.00 (“corkage fee”) to your onboard account. Consuming your own drinks in public areas is prohibited.
CREW AREAS
Access to crew areas is strictly prohibited.
CUSTOMS REGULATIONS
Please be aware that the import or export of goods and currency is subject to prevailing customs regulations.
DAILY PROGRAMME
For all important information and instructions, please refer to the A-ROSA Info Channel, your A-ROSA Journal or the A-ROSA App, the displays in the public areas and the announcements.
DECKS
Exterior decks can become slippery in rainy weather, high humidity, and during the morning and evening hours. Please exercise caution.
DECKCHAIRS
Deckchairs and sun canopies are available on the sun deck. In consideration of all passengers, please do not reserve unoccupied deckchairs. Woolen blankets for cooler weather on deck can be found in your cabin.
DIETARY RESTRICTIONS
Please contact your head chef at the start of your cruise regarding any dietary restrictions. If you have not yet notified us of your food allergies/intolerances, we kindly ask you to contact us. For vegetarian/vegan/and others please see VEGETARIAN/VEGAN.
DISEMBARKATION
Two days before departure, your Cruise/Shore Excursion and Hotel Manager will provide you with detailed information regarding the disembarkation procedures. In order to make your disembarkation as pleasant as possible, we kindly ask you to attend the information event.
DRESS CODE
Feel free to dress comfortably and casually on board and during shore excursions. For evening deck visits, we recommend warmer clothing. Sturdy shoes are advisable for land excursions. When visiting the onboard restaurant, smart-casual attire is recommended. However, please avoid swimwear, sportswear, and going barefoot in the restaurants and bars. Men are encouraged to wear long trousers in the restaurant in the evening.
DRINKING WATER
The water on board is safe to drink. However, on board A-ROSA ALVA we recommend you use the water for washing and brushing your teeth only due to the concentration of chlorine.
EVACUATION PLAN
An evacuation plan for safety is posted in your cabin and on each deck. Please take a moment to familiarize yourself with the emergency exits and meeting points on the upper deck.
EXCURSIONS
Almost all ports of call are starting points for interesting shore excursions in different languages. Further information can be found in the A-ROSA App and on the A-ROSA homepage. Please also make use of the onboard information event (please refer for the schedule to your daily programme). Bookings can be made on board only. A-ROSA arranges the excursions and they are implemented by the local agencies, which are the excursion organisers.
FAMILY CRUISES/CHILDCARE
A-ROSA offers family cruises with childcare on selected routes and dates. For more information, please visit our website www.arosa-cruises.com/kids. Onboard the A-ROSA SENA, there is an A-ROSA Kids Club on deck 1, available for family cruises and use under adult supervision on other cruises.
FOOD
It is not allowed to bring food on board during embarkation or at any point during the cruise.
FORMS OF PAYMENT
The currency onboard is the euro. You can use your onboard credit card, which also serves as your cabin key card, during the cruise. At the end of the cruise, you can settle your bill with cash, debit card, or credit cards, including American Express, Mastercard, or Visa. Unfortunately, GeldKarte or Travelers Cheque Card payments are not accepted. When using a credit card or debit card, remember to have your PIN code ready.
FULLBOARDPLUS
On most ships, enjoy refined breakfast, lunch, and dinner buffets, as well as an embarkation snack and afternoon coffee and cake. Guests who have booked the A-ROSA Premium All-Inclusive rate enjoy complimentary tea, coffee, coffee specialties, soft drinks, a selection of beer, sparkling wine, and wines, cocktails, and long drinks throughout the day.
GOING ON SHORE
In the EU, you can disembark as soon as we dock. In non-EU countries, disembarkation is subject to approval from local authorities. For your safety, please return to the ship no later than 30 minutes before our departure time, as docking times may change suddenly. Pay attention to announcements and info channel messages. Before going ashore, pick up your shore pass from reception and return it upon reboarding. Shore passes help ensure all guests are accounted for.
GUESTS WITH DISABILITIES OR LIMITED MOBILITY
The A-ROSA SENA, ALVA, ALEA and CLEA have lifts between the decks. These do not go up to the sun deck. For more information see LIFT.
The other ships only have stairs, which may result in restrictions. You can obtain individual advice from the A-ROSA Service Center.HAIRDRYERS
You will find a hairdryer in your cabin in a drawer near the mirror or in the wardrobe. In suites and on A-ROSA ALEA and CLEA, the hairdryer can also be found in the bathroom.
HOUSEKEEPING
Your cabin will be cleaned daily between 8:00 and 15:00. If you wish to sleep in, please use the “Please do not disturb” sign provided. For suite guests, housekeeping services are available up to twice a day upon request. For further requests please contact reception.
INSECT SCREENS
For protection against insects, an insect screen in the form of a roller blind or sliding element is usually attached outside the balcony door. When operating the roller blind, ensure even force distribution to prevent it from getting stuck. It can be locked at the bottom.
INTERNET
Wi-Fi is available for guests on board the A-ROSA ships. Keep in mind that some parts of the cruise may have weaker internet connections. You can find more information about availability, terms of usage, and charges at reception. Use of Internet connections under the valid terms of usage. Streaming services are not included.
ITINERARY
The planned itinerary can be found in the catalog, but please note that it may be subject to changes. High and low water levels, maintenance work, and delays at locks and bridges due to shipping traffic may lead to short-notice itinerary adjustments. In rare cases of extreme water levels or force majeure, parts of the itinerary may require bus or train travel, and overnight hotel stays may be necessary in some instances.
KEY CARD
Your key card serves as your A-ROSA key and credit card. Always keep it with you, and if you lose it, notify reception immediately.
LAUNDRY
You can have your laundry done on board, and the charges will be added to your onboard account. Suite guests can enjoy complimentary laundry service.
LIBRARY AND BOARD GAMES
There is a small library and a selection of board games near the Atrium or near the Club Lounge on deck 3. On the A-ROSA SENA you can find books and games in the Connect Lounge.
LIFE JACKETS
For safety reasons and due to international regulations, your life jacket is in your cabin (on A-ROSA ALEA and CLEA on the sun deck). The emergency assembly point is located on the sun deck or in front of the ship. Please listen to the captain's announcements. In an emergency, please put on your life jacket and wait in your cabin or at your assembly point for further instructions from the crew.
LIFT
On A-ROSA ALVA, ALEA and CLEA, decks 1 to 3 have a lift. On A-ROSA SENA, decks 1 to 4 have a lift. The other ships do not have lifts.
Use of the lift is prohibited during the safety drill and in an emergency. You can only access the sun deck via a staircase.LOST & FOUND
If you lose any items, please report them at reception. If you find lost items, kindly turn them in at reception.
MAIL
You can hand in postcards and letters at reception. We will send mail from the next port or at the end of the cruise.
MAINTENANCE
If you notice any technical issues in your cabin, please contact reception, and we will strive to resolve the problem promptly.
MOORING AREA
Due to heavy river traffic, multiple ships may be assigned the same berth by port authorities. In such cases, ships will be moored side by side, which may affect the view from your cabin. Unfortunately, A-ROSA has no control over this arrangement.
NO ADMITTANCE
Stepping over railings and accessing front and rear decks, gangways, and the engine room is strictly prohibited. We may temporarily close the sun deck during specific maneuvers, when passing under low bridges or through locks, or during poor visibility. Please follow crew instructions.
ONBOARD LANGUAGE
The onboard languages are English and German. All information, including daily programs, notices, and menus, are available in both languages.
PHYSICIAN
Emergency medical care is available based on the navigated area's infrastructure. If you require medical assistance, please contact reception or your Hotel Manager. A physician is available on board for routes to the Danube Delta and through the Cataracts.
RECEPTION
Reception is open 24 hours, and our staff is ready to assist with your questions and requests. During safety checks, there may be brief wait times.
RESTAURANT
There are no set mealtimes or assigned tables. However, you may reserve a table for the duration of the entire cruise for a small surcharge (except A-ROSA ALVA, A-ROSA ALEA & A-ROSA CLEA). Mealtimes can be found on the info channel and in the A-ROSA App. Mineral water is included with all main meals.
SAFE
You'll find a safe in your cabin's wardrobe for storing your personal valuables.
SAFETY BRIEFING
Pay attention to safety notices, information signs, announcements, or safety videos. On embarkation day, all passengers receive a safety briefing on ship safety.
SHOP
Here you will find a selection from everyday items and souvenirs. The opening hours can be found in the daily programme and in the A-ROSA App.
SMOKING
Smoking is only allowed on exterior decks. Please use designated receptacles for cigarette disposal and refrain from throwing cigarette butts overboard. Smoking is strictly prohibited inside the ship, in cabins, and on balconies. Note that smoking is forbidden in the locks.
SOCKETS/POWER SUPPLY
Onboard voltage is 220 V/50 Hz. There's a reversible 220/110 V socket in the bathroom suitable for electric razors and toothbrushes, not other electrical devices. Cabins offer multiple 220V sockets.
SPA-ROSA
Here you will find exercise machines, massage rooms and a relaxation area plus the following saunas:
• A-ROSA BELLA, DONNA, MIA: Bio and Finnish sauna
• A-ROSA RIVA, SENA: Finnish sauna
• A-ROSA ALVA: Sauna
• A-ROSA LUNA, STELLA: Steam and Finnish sauna
• A-ROSA AQUA, BRAVA, FLORA, SILVA, VIVA: Adjustable sanarium
Your children may, of course, accompany you. Children under the age of 16 years will only be treated at SPA-ROSA when accompanied by an adult and are not permitted to use gym equipment.SUN DECK
During certain maneuvers or when passing under low bridges, you may be required to temporarily vacate the sun deck for safety reasons. Follow crew announcements and information signs.
SWIMMING POOL
You will find a heated swimming pool on the sun deck of the following ships: A-ROSA ALVA, BELLA, DONNA, FLORA, LUNA, MIA, RIVA, SENA, SILVA and STELLA.
On the A-ROSA SENA there is also a separate shallow water pool for children on the sun deck.TELEPHONE, PART 1
Reception can direct incoming calls to your cabin. Standard roaming charges apply to outgoing and incoming calls from your cabin and will be automatically charged to your onboard account. The A-ROSA fleet is equipped with a modern GSM telephone system that allows you to call any number worldwide.
TELEPHONE, PART 2
To make a long-distance call, dial the country code, local code, and phone number. After dialing and the first ring, a charge-free pause of up to 30 seconds occurs, followed by automatic call charging, even if the call is unanswered. Check with reception for call charges. The ship's GSM telephone number is listed on your key card.
TELEPHONE DIRECTORY
Cabin call: Dial cabin number
Reception: 333 (A-ROSA SENA: 844, A-ROSA ALEA/CLEA/ALVA: 9)
Emergency: Lift the receiver and press the emergency button on the telephoneTIPPING
Our crew strives to provide excellent service, and if you're satisfied, they appreciate tips as recognition. Most guests tip between €8 to €12 per guest per day. At the end of the cruise, all tips are divided equally among the crew. Tips can be given in cash (Euro) or through your onboard account. A tip box for the entire crew is available at reception at the end of the cruise. You are free to give individual tips to employees at any time or settle tips using your onboard account.
TOILETS
The ship features a modern vacuum toilet system and biological waste-processing system. Do not dispose of any items, including feminine hygiene products, in the toilet, as this can disrupt the entire system.
TV CHANNELS
TV reception is via satellite, but there may be interference during lock passages and certain parts of the journey. A selection of international channels is available.
WAKE-UP CALLS
Reception can provide wake-up calls upon request.
WATER STATION
Each guest receives a water carafe in their cabin, which can be refilled 24 hours a day. Water stations are located throughout the ship for your convenience:
- A-ROSA LUNA, STELLA, FLORA: In the corridor on decks 1, 2 and 3
- A-ROSA VIVA: In the restaurant and in the corridor on decks 1, 2 and 3
- A-ROSA BELLA, DONNA, MIA, RIVA: In the Atrium on deck 2
- A-ROSA SENA: In the Atrium on decks 1, 2 und 3
- A-ROSA AQUA, BRAVA, LUNA, STELLA, SILVA and FLORA: in the corridor on deck 1, 2 and 3.
WHIRLPOOL
The A-ROSA AQUA, BRAVA, and VIVA feature a heatable whirlpool in the spa outdoor area on deck 3. The A-ROSA SENA offers a whirlpool in the SPA-ROSA on deck 1. On board the A-ROSA ALEA and CLEA the whirlpool is located on the sun deck. You can find bath towels in your cabin.
Wi-Fi TERMS OF USAGE, PART 1
We can't guarantee availability, performance, or speed. Expect delays, connectivity problems, or temporary interference. Ensure your device is compatible before use; we don't provide software or configurations. Purchase a valid "Internet-Surfticket" for access. Your login data is encrypted before registration. Use VPN or SSL encryption and antivirus/firewall for other connections.
Wi-Fi TERMS OF USAGE, PART 2
You bear full responsibility for all activities related to this system; misuse may lead to legal action. We assume no liability for the use or non-use of the services offered. The provider has the right to block or terminate any service, material or information or invalidate your access to the system. If any provision in these general terms becomes invalid, it does not affect the validity of the remaining provisions.
VEGETARIAN and VEGAN
You will find a daily selection of vegetarian dishes at our A-ROSA buffets. We also prepare vegan dishes on request. For this and further questions about our vegetarian/vegan options, our head chef and maître are happy to help during buffet hours.
DRINKS PACKAGE
With the Premium Plus drinks package you can enjoy exclusive cocktails, long drinks, and spirits in addition to the already included premium beverages. This upgrade can be booked up to the first day of your journey and costs € 19 per person per night for “Premium All-Inclusive“ guests and € 39 per person per night for “Basic“ guests.
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