Receptivo Aborigen Tours

Dear Customer, We are writing in response to the recent feedback you provided regarding your experience with our services. While we always welcome constructive criticism to improve, we feel it is necessary to clarify and address each point raised, as many of the statements made are inaccurate or misleading. First and foremost, it is incorrect to suggest that we do not provide value or that we are merely a "middle-man" booking vouchers. From the outset, our company provided you with a personalized itinerary and detailed support throughout your planning process. We maintain regular communication with all our clients, as was the case with you and your wife. The fact that you did not reach out to us for additional assistance until shortly before the trip does not indicate a lack of support, but rather that our services were working as expected. Regarding the lack of information about rental equipment, baggage, weather, and guides, this is also unfounded. You received a detailed itinerary well in advance of your trip, which included all necessary recommendations regarding gear, weather conditions, and logistics. If any of this information was unclear or insufficient, we would have gladly provided further clarification upon request. However, it is inaccurate to claim that you were left "unsupported." Second, while it is true that the itinerary was adjusted a few days prior to the trip, this change was necessary due to circumstances beyond our control. As a travel operator, we are subject to unpredictable conditions such as weather or changes in availability from our partners, and our goal is always to provide the best alternative experience. The "free days" you mention were included to offer flexibility for you to explore as you saw fit, with the option to arrange other activities—again, something we would have assisted with had you requested it. Third, the claim that we acted against their interests is simply false. The problem related to the return is that you asked for a refund, we told you that we would see it with the supplier and you harassed us with the obligation of that return. It was only perceived as a threat that he is a lawyer and will act against our company. However, we offered only assistance at all times without rejecting their calls; rather, the deadline for requesting a refund was tight and we did our best to accommodate your request within the limitations. It is important to note that the guide was originally booked as part of the confirmed package, which you accepted. Referring to us as you do is not only false but unfairly characterizes the professional efforts we made to resolve the situation. Furthermore, the claim that our company is unknown to local providers is entirely inaccurate. We have longstanding partnerships with reputable companies across Patagonia, and they know us well. Our operations are based in Buenos Aires, as is the case for many travel companies coordinating activities in remote regions, but this in no way diminishes the quality or professionalism of our services. Finally, while we respect your experience as seasoned travelers, it is unfair and misleading to state that our company "hinders" clients or fails to price activities properly. All costs were transparently presented to you in advance, and at no point were you forced to pay for additional activities outside the agreed itinerary. We regret that this experience did not meet your expectations, but we must strongly refute the accusations made in your review. We remain committed to delivering excellent service and ensuring that our clients have an exceptional experience, even in the face of unpredictable challenges. We encourage open dialogue and wish you had brought these issues to our attention during the trip, as we could have resolved many of them in real-time. Thank you for your feedback, and should you wish to discuss this further, we are available at your convenience. Sincerely, Aborigen Tours Team

Dear Maria Angeles, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your tour. It is disappointing to hear that the coordination and communication did not meet your expectations, especially since you had booked a fully guided tour in Spanish. We understand how frustrating it must have been to navigate the situation yourself. Regarding the driver-guide, we appreciate your kind words about their intention but are truly sorry that their knowledge did not match the guide standards you expected. Rest assured, we will be reviewing this internally with our team and subcontractors to ensure such lapses do not occur in the future. We value your feedback as it helps us improve our services. Thank you once again for bringing this to our attention. Sincerely, Natalio Lomazzi Customer Relations Team Aboriginal Tours

Dear Jonea, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the Lake Atitlan portion of the tour and that Luis Diego made such a positive impression during your visit. We sincerely apologize for the communication issues and the initial changes to your itinerary. We understand how frustrating that must have been, and we want to assure you that we are taking steps to improve our communication and coordination processes to prevent similar situations in the future. Regarding the Antigua portion of the tour, we appreciate your constructive feedback. We will carefully review the time management during group activities, such as the Jade Museum visit, to ensure all our customers can fully enjoy each part of the tour without unnecessary delays. Your satisfaction is our priority, and we are committed to making sure future experiences are seamless and enjoyable from start to finish. Thank you for your recommendation of the Lake Atitlan tour, and we hope to have the opportunity to enhance your experience on a future visit. Kind regards, Aborigen Tours Team

Dear Geanina. Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. We understand how important it is to feel included and well-informed during a tour, especially when language barriers are present. It is concerning to hear that you and your husband did not receive the English-language tour you requested and that the guide did not make sufficient efforts to accommodate you. This is not the level of service we strive to provide. Regarding the audio guides and the restaurant choices, we regret that these aspects also detracted from your experience. We aim to offer authentic and enjoyable experiences, and it is disappointing to learn that this was not the case for you. We will certainly be reviewing this with our team to ensure better communication and more thoughtful decisions in the future. We take your comments seriously and will use them to improve our services. If there's anything we can do to make amends or if you'd like to discuss your experience further, please feel free to reach out to us directly at [contact information]. We value your patronage and hope to have the opportunity to provide you with a much better experience in the future. Thank you again for your honest feedback. Best regards, Aborigen Tours Team