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Collette

Collette

Headquarters in Pawtucket, USA

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Number of tours
290
Age Range
5-99
Number of reviews
5,774
Rating
4.6/5
Response rate
88%
Response time
within 1 day

Collette Reviews (5,774)

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Accommodation
4.5/5
Transportation
4.5/5
Meals
4/5
Value for money
3.5/5
Guide
5/5

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About Collette

Since 1918, Collette has earned a global reputation as a travel company that offers extraordinary experiences, unsurpassed guest service and a wide appeal.

Traveling with Collette comes with benefits that take the guided travel experience to another level. Our inclusive tours offer you more value for your money while also ensuring that each element adheres to our exacting standards. With a focus on service and quality, we give you more of what makes travel special.

Collette’s diverse travel collection features comprehensive land tours, river cruises, rail journeys, small group tours, city stays and a variety of travel styles and tour types to meet every traveler’s needs. We seamlessly handle the details - all our guests need to do is enjoy the journey.

Collette gives back to children in our local communities and around the world through our non-profit organization Collette Cares. With a focus on hunger and education and a robust volunteer program, we aim to make the world we travel a better place. Through volunteerism and grant support, we strive to make a better world – starting right in our own communities.

Highlights

Family Run Business Since 1918
Hundreds of tours in 57 countries on 7 continents
Dedication, Service, and Pride in all of our products
Customizable Excursions
Cruise, Land & Rail Tours
Small Group Tour Options
Over 100 years Operating as a Global Leader in Travel
Award Winning Tour Managers with Attention to Detail

Why Collette

More Peace of Mind
Every moment of your travel experience is important to us. Whether it’s helping you select a destination, taking you to and from the airport, offering the security of our unrivaled Travel Protection plan or 24-7 support, we are there for you every step of the way.

More Expertise
Backed by nearly a century of experience, Collette (a family-owned and award-winning leader in travel) is proud to show you the world. Our passionate tour design team travels the globe, creating new experiences and staying ahead of the latest travel trends. Plus, with a professional Tour Manager at your service and local guides by your side you'll never miss a thing.

More On Tour
Our commitment to exceeding expectations begins with including more iconic must-see’s and cultural inclusions that deliver a deeper experience.  And that's just the beginning. We also include more meals in local restaurants and more menu choices. Add in carefully selected 4-star accommodations and the stage is set for a truly amazing journey.

More Flexibility
Every traveler is different. From pre and post nights in the world’s greatest cities, to tour extensions to built-in free time in your destination, you can make every trip your own. With more customization choices, and optional excursions, every moment feels like your own personal adventure.

Collette History & Story

History
Back in 1918, when Jack Collette started the company, the first tour to ever run was made up of a jitney bus of travelers that left Boston, Massachusetts headed for Florida. This three-week adventure cost just $61.50! At that time few could have foreseen that nearly 100 years later, that same company would be taking guests from around the world to all seven continents.

Today
Collette is now a global company. With offices in the United States, Canada, Australia, and the United Kingdom, its team of dedicated experts can cater to the tastes of distinct groups of travelers. Collette's diverse travel collection features comprehensive land tours, river cruises, rail journeys, small group tours, city stays, and a variety of travel styles and tour types to meet every traveler's needs.  We seamlessly handle the details - all our guests need to do is enjoy the journey.

Awards
Collette has been honored with Travel Weekly's 21st annual Readers' Choice Awards (RCAs) on December 13, 2023. Collette was thrilled to take home two awards at the RCAs this year: Best Tour Operator for the US and Best Tour Operator for Canada.

The Travelling Well Experience

Our Commitment to Your Well-being and Enjoyment

Each guest that travels with us deserves a memorable and fulfilling travel experience. And we intend to continue to deliver on that promise. Your health, well-being, and enjoyment remain our top focus — just as they have been since we started in 1918.


Our team consults with health and security experts all around the world to ensure a healthy and enjoyable travel experience. Let’s take a look into the steps we’re taking for you.



STEPS WE’RE TAKING FOR YOU

Cancel for Any Reason Waiver

Our Travel Protection Plan financially protects you in the event you need to cancel or move your trip to a different date. Learn more here



Pre-Tour Health Screenings

We will ask all travellers to complete a wellness declaration form before joining their tour.



Private Sedan Service

Your ride to and from the airport will be stocked with fresh water for every pickup and all surfaces will be disinfected daily and after every passenger.



Air Travel

Specific details will vary by airline, but standard operations typically include flight attendants wearing masks, sanitizing all surfaces between flights and physical distancing. For links to major airlines, head to the bottom of the page, or visit your airline’s website for specific information.



ON YOUR TOUR

Smaller Groups

Tours will operate with a number of empty seats to allow guests to space out for a more comfortable experience.



Your Tour Manager

We have employed new and enhanced hygiene & physical distancing protocols for tour managers. They are local experts and highly trained to handle a variety of unexpected situations — including illnesses and emergencies. They are also available 24/7 for guests throughout the tour should any situation arise.



Use of Face Coverings

Face coverings will be included with your pre-tour documents and will be required throughout many experiences on tour including the motor coach and air travel.



Motor Coach

All surfaces will be sanitized often, including regular cleaning of high-touch areas with disinfecting wipes. Hand sanitizer will be available at all times and drivers will wear protective gear when appropriate.



On-Tour Experiences

We work closely with our local partners to ensure adequate physical distancing during meals, experiences, and sightseeing. Guests may be rotated in smaller sub-groups when necessary.



On-Tour Insurance Coverages

When you purchase our Travel Protection Plan, you’ll have access to telehealth services should you need it, plus you’re covered on tour for emergency assistance, baggage loss, trip interruption, medical expenses, and more. Learn more here



Self-Screening

We will ask all travellers to monitor their health throughout their tour, with protocols in place in the event someone becomes ill.



Hotels

Specific protocols will vary from destination to destination, hotel to hotel. Overall, rooms and areas like restaurants, fitness centres, etc. will be deep-cleaned regularly, with rooms disinfected thoroughly between guests. High-traffic areas like lobbies and elevators will be cleaned hourly.



AFTER YOUR TOUR

After you get home, you’ll be able to share your opinions of your tour experience, allowing us to constantly improve for the benefit of future guests.

Sustainability


We’re proud of our long legacy of giving back, especially to our local communities. Today, we are driving that legacy forward by continuing to be more responsible across four focus areas: People, Community, Planet, and Travel.

People: Our employees are at the heart of our responsibility platform; pushing for change, creating priorities, and generously giving their time to support programs and initiatives.

Community: We seek to support our local communities and those across the world through grants and initiatives that focus on ending hunger and improving education outcomes, especially among children

Planet: Because our industry relies heavily on fossil fuels and contributes to global climate change, we feel it is important for us as a company to address our impact on the environment.

Travel: We want to make responsible decisions when it comes to traveling to destinations across the world. This includes supporting and promoting local culture, heritage, and economies.

These are the initiatives that this operator has in place to make your adventure more sustainable:

Sustainability Programs
- Invests a percentage of revenue back into community projects or sustainability projects 
- We host community-building or sustainability projects for tour-goers to partake in

Reducing Carbon Emissions
- Has a program in place and are working towards becoming fully carbon neutral

Supporting Destinations and Local Communities
- Hires local guides
- Brings our passengers to locally run restaurants & businesses

Animal Welfare
- Does not offer any tours that include elephant riding
- Does not offer any tours that use animals for entertainment
- We avoid places that sell/eat parts of endangered animals on tour

Company Culture
- Hosts community-building or sustainability projects for staff to partake in
- Educates people about sustainability through our marketing

 
 

Questions & Answers

  • How can I plan for shore landings?

    Special clothing is required for the shore landings (Antarctica, Galapagos); please refer to your predeparture documents for important details.

  • Are attractions always available?

    Access to some attractions or Collette Foundation sites may be affected by the observance of holidays, weather conditions or other circumstances. As a result, the days and order of sightseeing may change to best utilize your time on tour. Boat rides are weather permitting. Some attractions may not be available during the "off-season" months. When attractions are unavailable, other similar attractions will be substituted. Wildlife sightings are not guaranteed.

  • When can I check into my hotel?

    Normal check-in time is late afternoon in most locations. Due to early arrival times into some cities, rooms may not always be available for immediate check-in.

  • What is the difference between a twin room and a double room?

    In certain countries, hotel rooms tend to be smaller than U.S. standard accommodations. A double room is designed to accommodate two people, but may not have two separate beds. A twin-bedded room has two separate beds of any size, and is the type most commonly utilized.

  • How can I be best prepared for the pacing and physical requirements on a Collette tour?

    Tour pacing varies by itinerary, and each destination's sightseeing and activities are unique. Pacing is subject to personal interpretation. At Collette, we do include the best a destination has to offer, enhancing your overall tour experience. For overnight pacing of a tour, please refer to the "Accommodations" section on each tour page and on the tour map. These describe the number of nights you will stay in each hotel during your tour. The day-by-day descriptions will provide additional detail about the number of activities included in each day. The Tour Activity Level Ranking is featured on each tour itinerary in a circle. The definition of each activity level is listed here. If you have additional questions regarding a specific tour, please inquire at time of reservation. For your comfort, we recommend packing comfortable walking shoes so you can fully enjoy every aspect of your tour. Level 1: At a very leisurely pace, this tour involves minimal physical activity, such as climbing some stairs, boarding a motorcoach, and walking from the hotel reception area to hotel rooms and dining areas. Level 2: This tour requires average physical activity. You should be in good health, able to climb stairs and walk reasonable distances, possibly over uneven ground and cobblestoned streets. Level 3: This tour includes moderate physical activity. The itinerary blends some longer days with shorter days and more leisure time. Walking tours, as well as walking slightly longer distances, up stairs or on uneven walking surfaces should be expected. Level 4: To truly experience the program and destination, you need to be able to participate in physical activities such as longer walking tours, walking over uneven terrain, climbing stairs and periods of standing. Some of the touring days may be longer, with select included activities occurring later in the evening. Level 5: This tour is very active, requiring participants to be physically fit to fully enjoy all the experiences. This itinerary has more strenuous activities which may include such things as: extensive walking tours, transfers over uneven and dusty terrain, high altitudes, early morning departures, late night activities, or extreme temperatures. All conditions do not apply to all days, so please read the itinerary carefully and speak to one of our travel counselors to determine if this tour is right for you. We recommend this program to individuals who are physically fit. Unfortunately, this tour is not appropriate for individuals who use either walkers or wheelchairs. If this trip is not ideally suited for you, our travel counselors can help determine the perfect trip for you.

  • Where do I meet my Tour Manager?

    Your tour will begin at your first hotel. The Tour Manager will make contact with you at the hotel and will provide details relating to your tour. The hotel's address and phone number will be included in your documents.

  • Is there a lot of walking on tour?

    We pride ourselves on bringing travelers the very best experiences a destination offers. Our itineraries include many activities and may consist of walking on uneven terrain or significant walking at times. Some of the most unique sightseeing can mean accessing locations that restrict motorcoaches, especially in historic areas. Some hotels/lodges in remote locations may not have elevators. For your comfort, we recommend bringing walking shoes.

  • Can children travel on a Collette tour?

    Children over the age of 5 may travel on a Collette tour accompanied by an adult. Child land rates are valid for ages 5-12, sharing a room with two full-paying adults.

Contact our Travel Experts

  • Contact our Travel Experts
  • Contact our Travel Experts
  • Contact our Travel Experts

+1 844 311 8331

24/7 Support

Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!

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