Delightful Travel

Dear Bruce, Thank you for taking the time to share your experience with us. We understand that the situation you described surrounding your Taiwan tour was disappointing and impacted your overall experience. I’d like to address each of your concerns and provide you with the transparency you deserve. On the date of your travel, we arranged two coaches. You were assigned to Bus B, which included only one passenger who was not fluent in English. There were eighteen clearly non-Chinese, English only, participants. The tour guide, Michael Ma, is very experienced professional tour guide who guides this tour for many years. We welcome travelers from many different countries, and our goal is to create an inclusive experience for everyone. Please rest assured that our guide speaks English to support all English-speaking guests and provide a comfortable experience. Regarding the bed type configuration, we were not informed that the travelers were your son and daughter until your arrival. Upon your arrival at the hotel, we promptly booked an extra room for you( in a 5-star hotel). This resulted in accommodations for 4 people across 3 rooms without any surcharge. Once your booking is confirmed, it is guaranteed to depart as scheduled. We will not cancel the tour once your booking is confirmed. Even if the number of travelers does not meet the minimum requirement, the tour will still proceed. We sometimes work with our trusted partners - we shares all hotel contracters, buses and the guides, to ensure the tour proceeds smoothly, combining resources when necessary to provide the best experience for all guests. Once again, Bruce, I deeply regret that we did not provide the level of service you expected and that this impacted your enjoyment of Taiwan. I appreciate your patience and the detail with which you have shared your feedback. It is invaluable in helping us improve, and I hope we can regain your trust. Warm regards, Delightful Travel Team

Hi Susan, We really appreciate your valuable feedback. All our tours are guaranteed to depart once we confirmed. If the minimum number of participants is not met, we will collaborate with our partner operators or offer a private tour. As mentioned, once confirmed, our tours will proceed even during the low season. The most important thing is that we always ensure the quality of our tours, providing professional service and sharing local stories to ensure our guests have an unforgettable journey and gain a deep understanding of the local history during their travels. We hope you have found memories of your time in the Northern Territory Best Regards, Delightful Travel Team