Discovi Travel

We are sorry to hear that you didn’t have a great time with us. Our company is created for budget travellers, who want to explore the world at an affordable price, so we choose to make our activities optional. We have stated which ones are included on the package, and which ones are not on the itinerary. We give an authentic Tokyo breakfast experience, and Onigiri represents that. We will try to diversify our options in the future as much as we can. Transportation in Tokyo can be confusing, which is why We inform you in advance, with hands on teachings so you learn and familiarize yourself with them. This is also why we provide our customers with unlimited metro pass for the Tokyo metro line company and zones which cover all of Tokyo thru their network for easy travel. We apologize for not explaining this in clearer detail before the trip. We chose the current hostel mainly for convenient location. We are also looking for other options for better experience in the future. We tried our best to make our itinerary entertaining but also with comforting time table for everyone. We will look for ways to make them better in the future trips. As for the incident in that day, it was a final, free day for our customers, so our guide has a day off. You could still contact other staff members if you wanted. At last, we’re glad that you found some new friends. It’s one of our trip’s aims for people to make new connections. I hope you enjoy your time in Tokyo and decide to visit again. Thank you for your feedback!

We are sorry about your experience. This is not usual. Due to the typhoon, a lot of plans had to be changed, delayed, or cancelled. We tried our best to navigate through it, but it seemed there are still some problems that we should have communicated better. As all public and private transportation was shut down that day, we are unable to pick you up in the airport as we usually do. For our $499 trip, lunch and dinner is not included, but we do cover breakfasts for the whole week. Our regular photographer was also affected by the typhoon and couldn’t work for us, so we had to hire a new one. We chose the current hostel for the travel convenient, but we are also looking for other options for better experience. For our itinerary at Yoyogi Park, due to the delay, we only got to walk through it on the temple side as we had to get to our resermvations at the Kill Bill Restaurant in time. As for Odaiba, this was never part of this particular trip, as it was specifically created for people who also want to go to Tokyo Game Show. On that day you simply have a free day if you did not want to go to the event. We are really sorry about the mis comunication of that And are working on making that more clear for future trips. As for Kamakura, we did not cancel this but as all intinary is optional we asked if you would still like to go even though all the other guest have decided to do other things. and you chose not to go by yourself and the guide. Which is perfectly fine. The incident At the lemonade stand We just tried to tell you at the lemonade stand that our next activity won’t allow to bring a drink. We try to include a lot of activities, so that everyone will get to do something they enjoy. Some of them might not be covered by the package, but it was optional and we did state as such on the itinerary. Our provided metro pass is for unlimited trip, but it’s for specific company and zone for easiest travel. We apologize for not explaining to you in more detail. Before the trip. In conclusion, we are very sorry about this unfortunate situation. We will learn from this and make changes to improve future customer experience. Thank you for your feedback.