- Number of tours
- 55
- Age Range
- 8-99
- Number of reviews
- 449
- Response rate
- 100%
- Response time
- within 1 day
Fez Travel Reviews (451)
Write a review- CH
Christine
Written on November 5th, 2024Firstly I must say that I agree with the previous review left by Moira. My husband and I were actually on a group Easymade Turkey Tour. For our time in Istan…Read more - MB
Moira
Written on November 3rd, 2024This was one of our favourite adventures! The pace was just right. A few things to do each day without getting up at the crack of dawn, but early enough to most…Read more - JO
Jeanette
Written on November 3rd, 2024Fez flying carpet tour was an amazing tour. Our guide Can was knowledgeable about all things turkey including the amazing and eye opening history. Our driver Mu…Read more - RM
Raymond
Written on November 1st, 2024Excellent guide. Very friendly and informative. All sites were very interesting. Galipolli was very good. Seeing both the Anzac and Turkish grave sites was …Read more 
Ariel
Written on October 29th, 2024The bus I was assigned to broke down and therefore I was reassigned to another bus and tour guide. She was very knowledgeable - that was not the issue. The …Read moreAna maria
Written on October 23rd, 2024My cousin and I have a very good experience in our tour. We are very happy with the guided tour provided, accommodations is very good which includes breakfast …Read more- EO
Ericka
Written on October 12th, 2024Fez travel was the company tour radar used in Turkey and G was amazing! Alireza
Written on October 11th, 2024Very well organised tour, you see best of TurkeyFez Travel commented on this review
Thank you for your fantastic review! We’re thrilled to hear that you had a 5-star experience on the Flying Carpet Tour. It’s wonderful to know that you found everything—from transportation and accommodation to meals and our guide—well organized and enjoyable. We appreciate your kind words and thank you for choosing us to showcase the best of Turkey. We hope to welcome you back for more incredible adventures in the future!- PW
Penelope
Written on October 6th, 2024What a great experience, enjoyed every moment. Hotels of a really good standard and an excellent guide Tamer and driver Murat. They had a few issues to solve on…Read moreFez Travel commented on this reviewThank you for your wonderful review! We’re thrilled to hear that you had such a great experience on the Turkey Classics Tour. It’s fantastic to know that you enjoyed the accommodations and that Tamer and Murat provided excellent service throughout the trip. We appreciate your recognition of their ability to handle challenges and keep everyone informed, as it’s important for us to ensure a smooth experience for our guests. Thank you for choosing us, and we hope to welcome you back for more unforgettable adventures in the future! - AS
Alexandra
Written on October 2nd, 2024Buyer beware: scam tour company. This tour was the worst tour I’ve ever been on. I’ve always been on four or five star tours but this was rubbish. This tour…Read moreFez Travel commented on this reviewThank you for sharing your feedback. We anticipated getting a negative review from you on different platforms regarding this matter. You asked for a compensation however we did not charge anything beyond what has been transparently provided in our tour details. We have communicated multiple times since September 9th regarding this matter, and in each instance, I have endeavored to clarify that the necessary information regarding the tour, including excluded services, was made available both online and through the documents we sent to you. Regarding your comment about Hidden Charges: Both on our website and the booking platform you used, it is explicitly stated that "Entrance fees are excluded" from this tour. You booked the tour on July 10th, and on July 11th, we sent you a pre-departure pack which also clearly stated the exclusion of entrance fees. The specific fees were listed on page 5 of this document. It is the responsibility of travelers to review this information thoroughly, including both inclusions and exclusions, to ensure they are prepared for any additional expenses during their trip. It is standard practice for travelers to review all provided information and inquire if any details are unclear. In your case, had there been any confusion, you had the opportunity to reach out before or after booking. Regarding your feedback about the guide, the guide you had is one of the most experienced professionals we have worked with for years. Your claim that "the tour guide was rude and shouted at multiple tour goers" is a serious accusation. If such behavior occurred, it should have been reported immediately to the management on the day it happened. This kind of behavior is something we would never expect from our guides, nor would our company tolerate it. it's important to understand that such accusations cannot be addressed or proven after the fact. Any concerns of this nature would have been best dealt with on the day they occurred, allowing us to take immediate action. We have received hundreds of positive reviews about this guide, and he is not a random assignment but someone we have worked with for years, who has successfully led hundreds of tours and interacted with thousands of travelers. Calling our company “scam” is a serious accusation. Our company has more than 1,200 five-star reviews. The Wonders of Turkey tour has had over 500 bookings since its inception in 2023, running every Monday from May through November. To date, you are the only traveler who has raised an issue regarding the exclusion of entrance fees. We take all feedback seriously, but we also value fairness.
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About Fez Travel
Founded in 1997, today Fez Travel is one of the most reliable and popular tour operators in Turkey, carrying more than 10,000 passengers each year on our diverse range of Turkey & Greece tours. We are also one of the leading tour operators for ANZAC Day. In addition, we enjoy long-term associations with some of the world’s biggest travel companies, providing their ground services in Turkey.
Although we no longer operate the famous “Fez Bus” hop-on hop-off service that gave us our start back in 1997, the spirit and passion for travel that drove our early success lives on today and is reflected in everything we do.
For us, travel is more than just a holiday – we believe that it deepens our tolerance and understanding of historical, cultural and social issues. This is reflected in our itineraries which strive to provide more authentic experiences to our guests, and in the approach of our tour guides when they are on the road.
With Fez Travel you will see all of the “must-see” sights, but our expert local guides will show you plenty of hidden treasures as well. We know that holidays are precious, and so we have designed each of our tours carefully to give you unforgettable memories and great value. Our travellers come from all walks of life and so our itineraries have also been planned to provide the perfect mix of sightseeing and free time.
We aim to show you the heart of both of these countries, and for you to walk away feeling as though you have had an experience, rather than simply ticked off a list of places to see.
Whether you are a history buff, prefer to get off the beaten track, or simply want to relax and enjoy the sun and sea, whether you prefer a small group tour or a more independent style of travel, Fez Travel has something to offer everyone.
Story
Covid-19 Measures:
Strict safety regulations will be in place for the whole tourism sector including hotels, restaurants, transportation, travel companies, and guides. These standards will ensure both the safety of tourists in the country and the people employed in the industry.
Masks daily and a small bottle of sanitiser will be supplied to all customers and staff daily. Extra supplies of each will be available throughout the tour.
Customers and staff will be required to wear face masks at all times during the tour
During the tour there will be:
- Social distancing enforced throughout tour
- Couples may sit together in the vehicle and solo travelers will sit by themselves.
- Travelers won't be able to change their seat, they will occupy the same seat for the duration of the trip.
- Regularly sanitisation of high-traffic areas
- Gear and equipment sanitized between uses
- Regularly sanitisation of transportation vehicles
- Guides required to regularly wash hands
- Regular temperature checks for staff
- Temperature checks for travelers upon arrival
- Contactless payments for gratuities and add-ons
Now we are pleased to say that we have welcomed our first two travellers and ran our 1st tour with our new COVID-19 measures.
Thier feedback is;
“My husband and I just done 7 day Turkey classics tour with Fez Travel (July, 20 - July, 26) and as we known, we were first tourists after pandemic breakdown. First of all we want to share our experience. In whole trip we have been so impressed - we saw a lot of unique historical places and a naturel wonders. I was little consern about long bus ride, but everything went smoothly - our bus was comfortable, driver was professional, Turkish roads were good. We saw thought windows real life and talk a lot with our guide about economics, religion, politics, history. Our guide Goksu Pamir was amazing - and it is very important to have good guide in long trip, your impression from trip depends mostly from him, his knowledge, his attitude, his passion for his country.
Before we came, we checked how trip organized about anti-COVID safety and should say Fez travel did a great job. I can say that I feel much more safe in this trip than at home :) ! Masks mandatory for all ( free masks provided by Fez travel and all hotels, when we stayed), sanitazers, temperature monitoring, social distance - all these procedures provided through all places we have visited.
One cons - not all museums and attractions open. Some of them was successfully replaced by our guide. But some, like balloon ride or ethnic show, we missed. But maybe these will be another reason to visit Turkey again! “
Sustainability
These are the initiatives that this operator has in place to make your adventure more sustainable:
Sustainability Programs
- We host community-building or sustainability projects for tour-goers to partake in
Supporting Destinations and Local Communities
- Hires local guides
- Brings our passengers to locally run restaurants & businesses
- We consciously try to reduce over-tourism by taking travellers outside of the main visitor hubs
Animal Welfare
- Does not offer any tours that include elephant riding
- Does not offer any tours that use animals for entertainment
Accommodation
- Tours stay in locally run hotels/accommodations
- Selects accommodation providers that have sustainability programs in place
Questions & Answers
Do we need to bring our own sleeping bag? (For Anzac Day Tours)
We don’t provide sleeping bags on our Anzac Day tours. As it gets colder during the night, we recommend you to have a sleeping bag for the night. You could bring your own or purchase locally, we do make a stop at one of the big supermarkets on our way to Gallipoli where you could make your own purchases.
Can we share with another solo traveller on the tour to avoid single supplement?
The single supplement is not mandatory, we guarantee to match you with another solo traveller from the same sex. If there is any odd numbers, one lucky person will get single room without any additional cost. If you want to have your own room, you could secure your booking paying single supplement.
Are your tours Guaranteed Departures?
Our tours are guaranteed departures, after you receive your booking confirmation we guarantee to run the trip regardless of how many people are booked on the trip.
Is there a luggage limit?
We don’t have any luggage limit on the tours, there is plenty of space for storage.
What is average age on your groups?
Our average age on our group tours is 32 which comes from 2 different age groups. One group is more young adults who are between 22 to 30 and the other group is 45+. Thus, our average age becomes 32 – 35.
What is your children policy?
The minimum traveller age for escorted group tours is 8 years. Children aged from 8 – 12 years of age traveling on an escorted group tour in Turkey with two accompanying adults will receive a discount of 25% off the full rate. The child discount cannot be combined with other discounts. At the time of booking, whichever discount is the highest will be applied to a booking.
What is average traveling time?
Please check your pre-departure pack, the traveling distance for each day is given on detailed basis.
Contact our Travel Experts
+1 844 311 8331
24/7 Support
Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!