British Heritage Tours

FAQs - British Heritage Tours

PRE-DEPARTURE
1. What type of vehicle will I be traveling on?
We utilize top-of-the-line 50-seater executive coaches for all our coach tours.
2. Group Size of the tour?
For Extended Tours (12, 10, 9, or 8 days), there is a maximum of 30 guests on board to allow extra room. Short Stay Tours (3 or 6 days) have a maximum of 40 guests, with average loadings below 40.
3. Do the coaches have WiFi?
WiFi is not available on board due to coverage inconsistencies, but all included hotels have WiFi. Please check with the hotel for details.
4. Is there a toilet on board?
Yes, all our coaches, regardless of tour length, have on-board restrooms.
5. How do I inform about special dietary requirements?
Please let us know by email at least 14 days before travel to ensure we can accommodate your needs.
6. Can extra hotel nights be arranged?
Yes, extra hotel nights can be arranged with additional fees. Email us your arrival and departure dates for assistance.
7. Are transfers to the tour departure point available/included?
Transfers are not included for scheduled tours; guests must make their way independently. Private groups can arrange departure from their hotel.
8. Accessibility/disabilities
We make efforts to accommodate the special needs, but historic locations may not be suitable. Email us in advance to discuss specific needs.
9. Can I bring a wheelchair on board?
Collapsible wheelchairs meeting restrictions may be allowed (weight under 10kg, 1030mm/40.55" length x 555mm/21.85" width). Foldable wheelchairs (under 10kg) can be stored under the coach. However, guests must lift it without assistance from the the British Heritage Tours team.
10. What is the age limit for the tour? Are child seat available?
There's no age limit.
- Infants (0-2 years) travel free and will sit on the parent’s lap. Guests can bring their own child seat only if that takes up one coach seat and the child seats are the normal 3 point seatbelt type. Hotels may charge you additionally if the infant requires a cot.
- Child (3-12 years) will occur a seat and they will have a discount of 10% when sharing the same room with 2 Adults.
11. Luggage restrictions
One suitcase of up to 30 kg per person is the maximum authorized.
12. Can airport pick-up/drop-off be arranged?
Yes, arrangements can be made when purchasing a scheduled tour. Email us at least 7 days before departure.
13. Can I reserve seats on the coach?
Seating cannot be reserved in advance or during stops.

ON TOUR
1. Can rooms be next to each other for a family booking multiple rooms?
We'll try our best, but it's subject to availability.
2. Can I upgrade my hotel room?
Room upgrades are not possible; hotels are chosen for consistent standards.
3. How do I find out my hotel details?
Check the tour page for allocated hotel information in each tour destination.
4. Is it possible to change my hotel for a nearby one?
Operational reasons make it impractical to change allocated hotels.
5. Is porterage included at the hotels?
Porterage is available at most hotels, excluding the Hampton by Hilton in Bath.
6. Is Wi-Fi available at the hotels?
All featured hotels offer Wi-Fi; details are available at reception upon check-in.
7. Emergency contact during the tour?
The Tour Director/Guide is the primary contact, with a 24/7 London phone line for emergencies.
8. Can I purchase entrance tickets for attractions not included in the price?
Currently, additional attraction entrances can't be processed, but guests can buy them directly at certain locations.
9. Will I have free time during the tour?
Yes, each itinerary includes one or more free time sections.
10. How much walking is involved?
It varies, and comfortable footwear is recommended for uneven terrain.
11. What should I wear on the tour?
Comfortable clothing and shoes, along with a waterproof jacket and sunscreen are advisable.
12. How long will I be on the coach each day?
We plan to limit coach travel to no more than 3 hours in any one section.
13. What will my Tour Director/Guide be like?
Chosen for warmth, knowledge, and a love for the country, they prioritize guest satisfaction and safety.

POST-DEPARTURE
1. Who can I contact if I've left belongings behind?
Please send us an email with details. Unclaimed items are held for two weeks, with postage fees for items not collected in person. We will dispose of immediately perishable items.
2. Where can I leave my feedback?
We welcome feedback via the provided contact information or encourage guests to review us on TripAdvisor and TourRadar. Your input is crucial for our ongoing improvements.