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- Number of tours
- 254
- Age Range
- 2-90
- Number of reviews
- 31
- Response rate
- 100%
- Response time
- less than 1 hour
STM Tours LLC Reviews (31)
Write a reviewDavid
Written on February 13th, 2025STM booked a hotel for us and met us at Chiang Mai airport. We were booked on to three day-long tours, all of which were excellent. The guides and transport all…Read moreSTM Tours LLC commented on this reviewDear David Thank you for your kind words! We’re thrilled to hear that you had such a fantastic experience in Chiang Mai and enjoyed the tours. It’s great to know that everything—from the guides to the transportation—went smoothly and that you particularly loved the White Temple, Black House, river canoeing, and visiting the Karen village. We truly appreciate your feedback and are glad our customer service met your expectations. We’d love to welcome you on another journey in the future! Mina STM Tours LLC.John
Written on February 6th, 2025The organization and continuous updates from the operator we're excellent. We were always comfortable in knowing what was happening and where we were to be met …Read moreSTM Tours LLC commented on this reviewDear John, Thank you so much for your kind words! We're delighted to hear that you had a smooth and comfortable experience exploring Thailand with us. Ensuring seamless organization and clear communication is our priority, so it's wonderful to know you felt well taken care of. We hope to welcome you on another adventure soon! Mina STM Tours LLC.- MS
Mohammed
Written on January 28th, 2025I had the pleasure of taking this tour in Winter 2025 while staying in Brussels, and it exceeded my expectations! The itinerary was perfectly designed, allowing…Read moreSTM Tours LLC commented on this reviewDear Mohammed, Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that the Winter 2025 tour exceeded your expectations and that the itinerary struck the perfect balance between exploration and relaxation. It’s incredibly rewarding to know you enjoyed the seamless planning and that our team’s professionalism and approachability contributed to making your journey memorable. Your kind words inspire us to continue delivering exceptional experiences to our travelers. We hope to have the pleasure of welcoming you on another adventure soon! Warm regards, Mina STM Tours LLC - C
Caterina
Written on January 27th, 2025For those looking to explore the city a little more in-depth than the classic 2-days layover, this is a great tour. I had passionate tour guides that covered al…Read moreSTM Tours LLC commented on this reviewDear Caterina Thank you for your wonderful review! We're delighted to hear that you enjoyed the balance between guided tours and free time to explore on your own. Singapore is indeed an extraordinary destination, and we’re so glad our passionate guides could enhance your experience while making your trip seamless and stress-free. If you ever plan another adventure, we’d love to welcome you again! Safe travels! Mina STM Tours LLC. - IG
Irvin
Written on January 19th, 2025While the front line staff were quite helpful, the company has some issues. The itinerary was to include guides on every day which in fact happened only twice.…Read moreSTM Tours LLC commented on this reviewDear Irvin, Thank you for sharing your feedback with us. We’re glad to hear that our front-line staff was helpful, but we deeply regret that the tour did not meet your expectations regarding the daily guides. We understand how important guided experiences are, especially when you’ve planned your trip around them. The situation you described is not the standard we strive for, and we sincerely apologize for the inconvenience caused. Your feedback is invaluable and will help us improve. We’re reviewing our processes to ensure such discrepancies don’t occur in the future. We hope you’ll give us another opportunity to provide you with the high-quality experience you deserve. Warm regards, Maher (CEO) STM Tours LLC - MS
Marcelo
5 Day Catania Including Naxos Gardens, Taormina, Castelmola, Siracusa, Ortigia And Noto
Written on January 15th, 2025Don't do it! This tour is NOT worth the money. All you get is airport transfer, the hotel next to drug users and sex workers at an exaggerated rate and two tour…Read moreSTM Tours LLC commented on this reviewDear Marcelo Thank you for sharing your detailed feedback. We deeply regret that your experience did not meet your expectations and apologize for any inconvenience caused. The cancellation of one of the tours was due to unforeseen operational reasons during the New Year period, which were beyond our control. We understand how disappointing this must have been and appreciate your understanding in accepting the refund. Regarding the hotel location and quality, we are sorry it did not meet your standards. We continuously strive to partner with accommodations that provide a safe and comfortable environment for our guests. Your feedback will help us evaluate and improve these partnerships. We also take your comments about the Taormina tour seriously and will review the itinerary and operations to ensure it provides better value and a more enjoyable experience for our guests. We are pleased to hear that you appreciated the breakfast buffet and the responsiveness of our team, and we will share this with the relevant departments. Your feedback is invaluable as we work to improve our services. If you would like to discuss your experience further, please feel free to reach out to us directly. Thank you again for bringing this to our attention. Maher Azizia CEO - HF
Anonymous
Written on January 4th, 2025Airport pick up good, hotel at Brussels close to city centre and have good breakfast, Barcelona City Tour not good due to weather, Ghent and Bruges tour too tir…Read moreSTM Tours LLC commented on this reviewDear Herman, Thank you for sharing your feedback. We're glad to hear the airport transfers and your hotel in Brussels met your expectations. We’re sorry the Barcelona city tour was affected by the weather and that the Ghent and Bruges tour felt tiring. We’ll work on better balancing activities. We’re happy you enjoyed the Luxembourg and Dinant tour and appreciate your note about the Amsterdam experience—we’ll review this to ensure better guidance in the future. Your insights are invaluable, and we hope to welcome you again for an improved experience. Best regards, Mina STM Tours LLC Carmen
Written on December 23rd, 2024Each of the tours was very well planned, with the schedules very well arranged. We were able to depart on time.STM Tours LLC commented on this reviewDear Carmen, Thank you for your kind feedback! We're thrilled to hear that you found the tours well-planned and the schedules well-arranged. Ensuring timely departures and a seamless experience is always our priority. We look forward to welcoming you on another adventure soon! Mina STM Tours LLC.Maree
Written on December 17th, 2024Great central accommodation, well organised and I had some personal glitches that staff accommodated and assisted brilliantly with.STM Tours LLC commented on this reviewDear Maree It’s wonderful to hear that you enjoyed your stay and appreciated the central location and organization of our accommodations. We're especially glad that our staff could assist you with your personal needs and ensure your experience was smooth. Your kind words mean a lot to us. We’re thrilled you had a great stay and hope to welcome you back again soon! Mina STM Tours LLC.Anonymous
Written on December 13th, 2024Overall it was a great tour and we got to see a lot of places and learn history of the areas visited. The transportation to the different locations was good and…Read moreSTM Tours LLC commented on this reviewDear Ray, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you had a wonderful experience and appreciated the variety of places visited, the rich historical insights, and the punctuality of our transportation. Your 5-star rating means a lot to our entire team at STM Tours LLC. We truly value your suggestions regarding the tour structure and your idea to redistribute the more intensive days is something we’ll certainly review as we continue to refine our itineraries. Regarding your stay at the Leonardo City Center, we’re pleased that you found the hotel and staff accommodating. However, we’re sorry that the breakfast did not meet your expectations. Your feedback will be shared with the hotel management to ensure improvements are made. Thank you once again for choosing STM Tours LLC and for recognizing the efforts of our guides and staff. We look forward to welcoming you on another journey in the future. Best regards, Maher
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