Swiss Alps Tours & Trips

Top operators in Swiss Alps

• STM Tours LLC

  
  4.0 (13 reviews)

  "Very bad experience overall. The hotel provided by the company was in a very unsafe area, especially for a solo female traveler. I had to then find my own accommodation in a safer area. I notified the company immediately and they were of no help whatsoever and did not refund me for having to find my own accommodation due to their substandard and unsafe choice. Nowhere on the website for this tour did it give the option to find your own accommodation, which they originally told me on the phone I could have done when I called to complain after arriving at the hotel chosen by them. If so, I would have done so in advance. They also didn't even know where the hotel was located or how to get in when I called for help. My Uber driver couldn't find the hotel either and just dropped me off on the street, leaving me there lost walking around with all my luggage trying to find the hotel. When I called the company for help, they didn't know where it was either and had me walking around to various buildings to see if that was it. Once finding the hotel, it was locked, as it is an apartment style hotel with no reception or staff present, and you need a code to get inside. The company didn't know this either and had to make phone calls to try to figure out how I got inside while I waited on the side of the street with all my luggage in a bad neighborhood. They then called me and told me I needed to do an online check-in to get the code, which they should have already known and told me so I could have done it in advance and be able to enter the hotel, instead of standing on the side of the street with all my luggage trying to do this online check-in on my phone with low battery as I had already traveled all day to get there. It was very bad experience from the beginning and the company was no help in trying to fix the situation. The tour was also an individual tour rather than a group tour, which is how it was advertised online. There was no one from the company in person in Zurich that I could contact for help or assistance. The only person I could get on the phone was nowhere near Zurich and back in their home office somewhere. It was a horrible experience from start to finish. I will absolutely never be traveling with TourRadar again and will warn others to do the same.

  Bad - by Nadine G.

  Tours

  1 tours

  Age range

  3 to 76 years old

  Adventure type

  Explorer

  Response time

  9h

  Response rate

  96%

  Average price

  $365

  STM Tours LLC is an expert in:

  • Explorer
• Insight Vacations

  
  4.5 (663 reviews)

  Tours

  1 tours

  Age range

  5 to 99 years old

  Adventure type

  Explorer

  Response time

  4h

  Response rate

  88%

  Average price

  $967

  Insight Vacations is an expert in:

  • Explorer
• Agate Travel

  
  5.0 (295 reviews)

  Tours

  1 tours

  Age range

  1 to 99 years old

  Adventure type

  Explorer

  Response time

  2h

  Response rate

  100%

  Average price

  $909

  Agate Travel is an expert in:

  • Explorer