Viva Mexico

Customer Reviews

• NR

  Nicola

  · August 27th, 2024
  Vitor was a terrific host. We had such a wonderful time travelling through Mexico with him and Intro Travel. He cared about our comfort and enjoyment! Stunning country to visit abd we loved the mix of travellers :)
  
  Trip date: August 2024
• SB

  Syarief

  · August 24th, 2024
  I had recently completed the Viva Mexico tour that departed on 20th July and was led by the awesome Vitor and local guide John Paul. The tour was awesome from day 1 and well organized and run with the perfect mix of culture and relax time. The group was great and I was fully able to enjoy my time in Mexico.
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  Trip date: June 2024
• 

  Amalia

  · June 27th, 2024
  My daughter and I were repatriated because she contracted dengue fever. Though I do not hold Intro responsible for acts of nature, I do hold them responsible for the way they respond to acts of nature. Our 30-year-old guide could not handle an emergency and was busy with the other guests taking them on the prescheduled tours and taking care of his needs like going to the gym. My daughter had a fever on Saturday morning, which was reported to our Intro guide. We left Mexico on Monday and on Thursday the Mexico tour manager finally got back to me. It falls on Intro’s corporate policies and systems of support to help guests during emergencies. Their current systems at best are abysmal. Intro cannot expect a guide to deal with emergencies and manage the tour at the same time. They should have a support team for situations like this instead of leaving guests out to figure it out in a foreign country while the rest of the tour group is out having a fabulous time and the guide is unreachable my phone. I am in shock that Intro mishandled such a serious situation with 15 years in the business. The company dropped the ball multiple times but it is inexcusable to provide zero support during a medical emergency. I purchased the best insurance and I arranged and prodded and called and hussled to get my daughter care. In the meantime it was radio silence on Intro’s end. I had to pay over 1000$ usd out of pocket just to get basic care. I am appalled at the lack of care, compassion, and customer service. The only reason we stood a chance is because I made all the arrangements and I had excellent insurance. Intro endangers the lives of the people they are paid to serve through negligence and dereliction. My mistake after traveling to 28 countries on my own was thinking we would be safe with a tour company based in the U.K. and Australia. My daughter will be hospitalized for four days and three nights in the United States. She has had ongoing medical care because of the severity of the illness which Intro has minimized. There’s a reason why I took her out of Holbox immediately. The care she received in Mexico pales in comparison to what she is getting in the United States. During a tropical storm, Intro decided it was best to take us to an island that was on the coast, flooded, and remote. The conditions on the island were abysmal. Most of the island was in accessible by foot or vehicle because of severe flooding. Their drivers leave much to be desired in terms of safety. The accommodations are hit and miss as is the food offered. Some of the accommodations were great. Some of the accommodations were subpar. I brought my concerns to the guide multiple times only to be told that I needed to have requested an upgrade.
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  INTRO Travel commented on this review

  Hey Amalia My name is Jessie from INTRO Travel. After speaking to the Head of Operations, I was glad to hear this was resolved over the phone and a follow up email was sent to you on the 9th July. We really appreciate your feedback and suggestions,... Show more
  Trip date: June 2024
• A

  Anon

  · August 3rd, 2023
  This tour was the perfect mix of sight-seeing, activities and immersion into the local culture. As we travelled from Mexico City to Playa Del Carmen, the experiences just got better and better. Accommodation was great, company was awesome and all led by our fantastic group leader Ethan and tour guide JP. Everything was very well organised, and Ethan also helped us out with onwards travel and planning of activities- thank you! Overall, I would totally recommend others to go on this tour. It’s a unique, once in a lifetime opportunity.
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  Trip date: July 2023
• JC

  Jessica

  · August 3rd, 2023
  Our Mexico tour was incredible from start to finish. We have had experiences that I know we would never have had had we travelled alone. Ethan was an amazing group leader; fun, energetic & helpful! JP was also a fantastic tour guide; he knew his stuff but didn’t overload everyone with information. The accommodation was fantastic - especially Bacalar which felt like a once in a lifetime experience. When all things are considered, this tour is incredibly good value for money & I would recommend in a heartbeat!
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  Trip date: July 2023
• 

  Emmett

  · August 3rd, 2023
  Mexico was a dream, perfect contrast of culture into beach life! Group leader Ethan was a great laugh while also very attentive to people's needs, Jaun Pablo the Tour guide was very Informative, food was better than I could of imagined. All and all I would give this tour 10/10.
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  Trip date: July 2023
• DD

  David

  · August 3rd, 2023
  I am a big fan of this tour. I’ve been to Mexico many times but I was new to these places on this tour. Ethan the tour guide was amazing. I consider him a friend. The tour went smoothly and I enjoyed very much everything that I did. I’m glad I did this tour with intro.
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  Trip date: July 2023
• 

  Kevin

  · July 16th, 2023
  The IntroTravel Mexico trip is a great way to sample areas in Mexico other than Cancun and Mexico City. Every place we visited was extremely unique and exciting and the food was next level. Ethan (group leader) did an excellent job in making sure we had the best time . Our driver Jose and guide JP were both extremely friendly and passionate about their jobs. Our accommodation ranged from standard hotels to beautiful lagoon resorts. Every place was clean and tidy. At all times we felt safe and well looked after. If you are after a trip that showcases the beautiful side of Mexico, look no further.
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  Trip date: July 2023
• AB

  Aisling

  · July 16th, 2023
  Viva Mexico Tour was the perfect mix of local culture, delicious food, historical sites and vacation vibes! Ethan was an excellent tour leader and is clearly genuinely interested in Mexican life. JP and Jose were absolutely brilliant too! A must do tour for a solo traveller. And when they say everything is included - it really is!
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  Trip date: July 2023
• 

  Verena

  · July 16th, 2023
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  Mexico was a trip worth seeing, full of new insights and experiences. From the Mayans, the Mexican old or new culture to just hanging out by the pool, it was all there. The tour group was quite small and our group guide Ethan led us through the tour with many facts, hints and even more humor. A trip you will not forget so quickly!
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  Trip date: July 2023