DAY OF THE DEAD EXPERIENCE IN MEXICO

Customer Reviews

• BD

  Beatriz

  · November 10th, 2022
  Landed in Mexico to have received another updated and newly created schedule. This one now contained NO Day of the Dead activity, not 1. (The tour we booked was Day of the Dead experience). I cannot express my disappointed on this. We traveled at this time of year for this event, booking this trip and it was ALL removed from the tour. Originally told it was all removed as F1 was on and things were now stripped back for our tour. An endless supply of excuses were given to the group when questioning where the Day of the Dead experience was within the schedule. Like I have said I cannot express enough the sadness of the group of now not getting to experience Day of the Dead. Further changes occured throughout the trip at the discretion of the different 3rd party tour guides enlisted to run the tour that day. Each night someone in the group would have to text the tour operator to find out the time and place to meet the next tour guide. Which again was an annoyance we did not expect when signing up for a fully provided tour. Poorly provided hotels for the stays and often with incorrect sleeping arrangements or occupant names listed. Which made it difficult to obtain bookings at times and numerous difficult conversations with hotel reception staff was had. Meals arrangements were also changed. Originally dinner listings for the tour were sold to us, later this became lunch listings, that later also disappeared completely. After much complaining this all became a dinner at one of the run down hotels we were staying in. However, we were then abused by the reception staff as the card left to cover the meal was declined and we were told we now had to cover this cost. (We did not pay, assume it was resolved) After 7/8 days of complaining about tour guides, missing tour guides, hotels, meals, schedule changes an effort was made it seems to help us forget about the disastrous trip and upgraded on our last 2 nights stay in Mexico city to a much nicer hotel and a packed final day of activities. All a little to late for most involved The group all signed up with the idea it was a private tour with our own bus/travel vehicles as outlined in tour details. This was not always the case as we found ourselves on a tour bus with 20 other people revisiting sites from the pervious day on one occasion. Mexico it self is a lovely city and country and perhaps if I had traveled at another time of the year I might be slightly less disappointed with my experience as it's well worth a visit. However, if you are after a well organised, smooth running trip with Day of the Dead do not choose this one.
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  Trip date: October 2022
• BC

  Boon

  · November 10th, 2022
  Start with good. Selection of visit is good. Very interesting places to visit. The Bad. The itinerary was complete revise at the day arrival. This is not what we paid for. The Oaxaca trip is a disaster. First day The guide left us and not communicate to van driver for the pickup time, we were waited 40 minutes. He also did not follow the schedule and not visit the convent in the schedule. The next day tour is a group tour not private tour. We were first group to be ick up and las group to drop off. The is a lot wasted time. We spend 13 hour for this tour including 1 hour to wait for pickup all group customers and drop off. Day 3 the tour guide late 1 hour. They show us the he pick us at correct schedule. The operator give us a early schedule. Communication are bad between operators and guide. In tour we supposed to do some day of the dead activity, at the end non of the day activity was included in the new schedule. Revise schedule is similar to any day visit schedule. Don’t need to come during the day of dead.
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  Trip date: October 2022