The Mariachi route ( 17 days )

Customer Reviews

• AT

  Anh Phuong

  · January 5th, 2023
  The tour guide was great but Europamundo was very poor with their planning. The Mariachi dinner per advertised in the itinerary for Dec 24th, 2022 did not happen and we were told that the restaurant was closed on 12/24. Why didn’t they know this? If they are an experienced travel agency in Mexico, they should know the restaurant condition on Christmas Eve. Again on Dec 31st, 2022 - we were promised the Fire and Stone show but that did not happen. Again, it’s because it was New Year’s Eve and not much was opened. This is poor planning from Europamundo. The local people told us this was not a surprise to them. Everything is shutdown on New Year’s Eve around 5pm. I would not recommend anyone to book with Tourradar or Europamundo. We feel that we have been cheated by this tour.
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  Europamundo commented on this review

  Thank you so much for your feedback! Both in the general conditions and in My Trip (General Information) the following is indicated: Europamundo cannot be accept responsibility if by chance, due to holiday closures, weekly days of closing or other... Show more
  Trip date: December 2022
• RP

  Ricardo

  · February 1st, 2022
  We had a wonderful time on the Mariachi Route tour. Our guide, Mario Luis, was very knowledgeable of the places visited. Israel, our driver, drove safely.
  

  Europamundo commented on this review

  Thanks for the great review The Mariachi route, we are so happy you enjoyed your adventure with us and I will make sure Mario, Israel and Luis know!
  Trip date: January 2022
• R

  RubenN

  · April 10th, 2021
  The tour was a real disaster on an organizational level. The hotels did not have luggage service due to the covid without the driver knowing and after telling us to leave our bags in the car to find them in the room later he told us to run to pick them up from the van and pick them up to the room (at a second floor without elevator), thanks for the help dude. The Teotihuacan Pyramids could not be visited because they are closed due to Easter and Covid. Guide knew it from two weeks before but did not say it until the same day and on the way to Teotihuacan. The visit to San Miguel de Allende could not be done without a prior QR (which is needed from August 2020) and they did not have it (high level travel agency ...) the first thing the guide said was to miss the visit and go back, without our insistence and availability to pay for an extra lunch (the one selected by our "expert" guide that was on the other side of the city, where we wait 20 minutes to be attended even being the only guests on the room, and where the service was awful) we would not have seen the city. The use of the funicular in the Pipila that was included was not given to us and we went there by stairs, with the excuse of the queue of passengers. No prediction was made with the necessary PCR tests and it was achieved at the last minute by insistence, we the travelers connected to the wifi of a restaurant to find out that the place proposed was closed, places in route were opened and the guide did not stopped, the guide once again intended to rule out a day of visits. The guide has shared our images of the tour without permission (he asked for a picture all together for him and shared it with the mexican and spanish travel agencies, this is not the way to work with customers). The misogynistic comments of the driver / guide were absolutely out of place throughout the tour and inadmissible. Bad experience and not recommended at all.
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  Europamundo commented on this review

  We apologize for any inconvenience you faced during the tour and appreciate your input. Thank you for choosing to travel with us. Europamundo team
  Trip date: April 2021