New Zealand Marvel (Base, 2025/2026, Best Buys, 14 Days)

Customer Reviews

• A

  Annette

  · November 29th, 2019
  Where do we begin, the bus was brand new and very clean but we were told you can only use the toilet if it’s an emergency. We were told by law we had to wear seatbelts at all times and yet the tour director can walk up and down the bus? Our driver was great although from the back of the bus it seemed as if she were taking the corners extremely fast. On the tour itself there needs to be more continuity with meals and accommodation for what we paid. One minute we were in 4 star which apparently we needed to be thankful for and the next minute we were in 2 star? The food was buffet for breakfast and dinner for 95% of the time and about 75% of the time was disgusting. The tour director is entitled to a drink after work but I think 3 during work time is not impressive. There’s not enough time to see places when you stop, your told you have 1hr at the most to leave the coach, go to the bathroom after you find one and hope there isn’t a lineup, there usually is, find somewhere to order your lunch and eat, have a look around and get back on the bus. Your also told a time to have your bags out and have breakfast and get on the bus usually within an hour every morning. Not impressed when they turned up 20 min early to collect the bags on instruction from the tour director. Be careful if you change your mind about going on extra outings, we witnessed the tour director on several occasions become publicly frustrated with passengers who had changed their minds about going. I understand the frustration but this is something that should be spoken about in private, very uncomfortable and humiliating for the passengers. I also find it very offensive that the tour director had the ordasity to ask for gratuities for herself and the driver if passengers thought they had received exceptional service, don’t you think we have paid enough already? They are paid a wage just like we are.You need to have a different section on the bus for smokers, the smell on passengers clothes and skin after smoking was disgusting. The tour director also made derogatory comments about the Chinese “ Corrupt and Communist Country” I found this disgusting as did the other passengers.
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  AAT Kings commented on this review

  Hi Annette, thankyou for sharing your feedback. This is disappointing to hear, we are sorry to hear that your Guided Holiday didn't meet your expectations. We take feedback seriously, and would like to investigate this trip further, if you could kindly... Show more
  Trip date: November 2019