Australia and New Zealand Travel Company

Thank you for your feedback Jigna and we appreciate you taking the time to review our holidays. Despite the problem with one of your activities, I do hope that you and your parents enjoyed visiting our beautiful country. I sincerely apologise for the oversight regarding your BBQ dinner in Uluru. This was brought to our attention outside of office hours, which affected us being able to assist as quickly as we would normally. As such, we refunded the full BBQ dinner portion of the tour to you. We have special rates for the included sightseeing, which is why our packages are more affordable, but it's also why you'll see a variation in your refund compared to the usual tour prices. The full refund was based on the price advised by the local tour operator. We appreciated the inconvenience of the situation and at the time also offered to book: 1/ A visit to Taronga Zoo in Sydney to see Australian Wildlife 2/ Sydney Rocks Guided History Walking Tour 3/ Cairns Sunset Cruise Again, I apologise for not booking the BBQ dinner at Uluru and I am sorry that this impacted your holiday. I'm pleased that you were able to experience Uluru during the magnificent Sunset and Sunrise tours in this beautiful part of Australia. Thank you and kind regards. Russ M