- Number of tours
- 5
- Age Range
- 1-80
- Number of reviews
- 5
- Response rate
- 100%
- Response time
- within 2 days
Carisa Travel Group Reviews (5)
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Craig
Written on June 3rd, 2024Arif did a fantastic job setting up the tour. Everything was great. Edis and Age were great tour guides. No hitches. Hotels were great. Even the weather cooper…Read more- EA
Anonymous
Written on January 11th, 2024The itinerary in Rovaniemi had several inconsistencies with the real bookings, making difficult for me to trust what was correct and create stress during vacati…Read moreCarisa Travel Group commented on this review
Dear Elizabeth, We are sorry to hear that your new year holiday in Rovaniemi was not enjoyable and you had some issues and uncertainty. Before your arrival I have contacted you via WhatsApp and made it very clear that you can contact me any time should you have any issue, any question or any problem. I wish you had brought those issues to my attention straight ahead so we could be more helpful to make your holiday more enjoyable. We have not double charged for the hotel. We have to allocate rooms months in advance for the new year time and we have both hotel and igloo so our clients can choose to stay in Igloo or hotel. On 31th Dec we had other clients staying at hotel. I don't know where you got this information but this is simply wrong. You were not double booked nor double charged for the same night. Dinner is made compulsory by the hotel at new year eve. we are sorry that you had problem and confusion with the dinner. This is hotel's responsibility and we will discuss this issue with the hotel and hope that they will improve their service. Again we are sorry that you have not enjoyed your trip and thank you for taking your time and writing this review so we can improve our services Best Regards Carisa Travel Judith
Written on February 17th, 2023I had a wonderful time on my Lapland Winter Adventure, as arranged by Arif, out of Carisa Travel. He was organized, and made things very clear to me, which I …Read more- RA
Rashidah
Written on January 18th, 2020It was a dream come true vacation and the experience in Lapland was excellent. However, the package could have been reduced to just 5 days by combining some of …Read more - JV
Anonymous
Written on December 18th, 2019Awesome, everything was on scheduled and on time.
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