Kompas

Intro

Dear guests,

Your health and safety are our priority and proactive steps have been taken in terms of hygiene, but also our service to ensure you a safe stay on board.

Disinfecting surfaces is one key way to minimize the spread of viruses. Kompas ships will increase the frequency of our regular cleaning program and all common areas will be cleaned at least two times per day with the cleaning agents that have been proved to eliminate viruses and bacteria. Handrails, doorknobs, remote controls, light switches, cabin keys, etc. will be disinfected multiple times daily, as well as common toilets on the ship. Special attention will be given to ship’s salon cleaning, where desks, chairs, and other surfaces will be cleaned after every use. Cabins will be cleaned daily, meaning all surfaces will be treated with effective sanitizers as mentioned above. Guests will be asked to leave their cabins during cleaning to avoid close contact and respect the social distancing policy. Extra blankets and pillows will be removed from the cabin wardrobes and will be provided on request. Guests can refuse the daily cleaning practice if they

wish so.

Kompas ships are small cruise ships, meaning that our groups are not bigger than 40 people. This is very

important to highlight because we work with small groups and we can accommodate all social distancing

requirements. Furniture in public areas (salon) will be arranged to allow more space for distancing. More

information will be available with your Cruise Manager on board. All ships have very spacious sundecks

allowing the sunbeds and chairs to be easily placed at 1,5 m distance as recommended. Sun chairs will be

marked with cabin numbers and guests will be kindly asked to use the chair marked with their cabin number

only. Kompas ships with jacuzzi will have a limited number of people using it at a time – maximum two

people, if they are a couple or family members, as there is no evidence that a swimming pool or jacuzzi

would put anyone in danger to get the COVID-19 virus, as long as social distancing and hygiene is observed.

All crew members will be informed and trained on the new procedures and will be advised to keep the

highest hygiene standards and social distancing in guests’ interaction. They will be advised to wear masks

and gloves and to use hand sanitizers regularly. Also, every day before starting their shift, they will need to

measure their temperature and if they have any respiratory problems, they will be instructed to consult their

doctor.

Personal hygiene including frequent hand washing and not touching your eyes, nose, or mouth is essential to

minimizing the spread of the COVID-19 and other viruses. These recommendations are very important and

will be repeated to guests frequently. To ensure all our guests are safe, hand sanitizers will be available at

the entrance of each ship as well as at the salon entrance. Guests will be kindly asked to use the sanitizer

every time getting on/off the ship or when entering the salon. Soap, paper towels, and disinfecting wipes will

be provided to guests in their cabins for their personal use.

All Kompas ships have air conditioning that can be self-regulated. Salon and common hall areas are also air-

conditioned. The AC system is maintained annually, and filters are cleaned and replaced as needed. Due to

the coronavirus situation and the negative image that large AC systems can contribute to the development

and spread of the virus through ventilation systems, Kompas will be taking extra measures in cleaning and

disinfecting AC units. If guests do not wish to use AC in their cabins, they can easily be turned off.

The salon area will be organized in the way that social distancing will be respected, and it will be suggested

that salon doors and windows are kept open during breakfast and lunch time to increase air circulation. Also,

the suggestion is that guests will be reminded during their stay on the ship to keep in mind to open cabin

windows multiple times daily for ventilation (where possible).

Breakfast and lunch will be served, and no meals will be on a buffet. Depending on the size of the group and

ship layout, meals will be served either in two sessions or simultaneously in the saloon and on the outside

deck. Food will be prepared and served in gloves.

Swim stops will be regulated by the crew and Cruise Manager - to respect social distancing policy the

number of people using the swim platform at once will be limited as well as people using the sun deck. The

crew will keep track of the numbers to prevent crowding.

Each time before the ship arrives at the new destination/port, the Cruise Manager will organize the

procedure of how the guests will leave the ship to go on shore. If two or more ships are moored next to

each other, guests will be asked to respect the following procedures when embarking/disembarking the ship.

The Croatian institute of public health suggests that guests carry their luggage on their own to avoid

excessive contact. However, if you need the help of a crew member, they will be glad to assist you and they

will do it using hand gloves and later they will disinfect their hands. Lastly, we recommend that you carry

only one piece of luggage per person, as well as one piece of hand luggage.

Guests are kindly asked to pay attention to these instructions and to prepare for the new regulations before

coming on board. Guests are also asked to respect check-in and check-out time and not to make crowds

when entering or leaving the ship. They should always keep in mind the social distancing policy of 1,5 m.

COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the

World Health Organization and government health bodies, senior citizens and guests with underlying medical

conditions are especially vulnerable. We ask that you please take personal responsibility for your wellbeing.

This begins with packing personal protective equipment you may need. Please maintain physical distancing

and hygiene before and during your travel arrangements and follow all health recommendations.

By traveling with Kompas, you are acknowledging that an inherent risk of exposure to COVID-

19 exists in any area where people are present, and in any area where people have been.

By traveling with Kompas, you voluntarily assume all risks related to exposure to COVID-19 and

agree not to hold Kompas, its employees, agents, contractors, suppliers, or partners liable for

any illness or injury.

The well-being of you and of our team will always be our primary concern.

All the above instructions will be posted on our web site as well on all our travel documents.

Your KOMPAS team

Intro

Dear guests,

Your health and safety are our priority and proactive steps have been taken in terms of hygiene, but

also our service to ensure you a safe stay on board.

We understand that travel is uncertain at the moment. Researching destinations that are safe, and

the type of travel most suitable for you can be overwhelming. Kompas is committed to provide you

with a safe, healthy and comfortable experience while you travel with us.

Kompas tour directors will implore that our guests keep safe distances throughout the journey; on the

motor-coach, at the meal services and during excursions. Sanitized headsets are provided on all of

our tours. You will be able to maintain a safe distance while listening to the explanations of your tour

director or guide. We will reduce the size of the group wherever possible or needed.

Our professional tour directors are local experts. They are highly trained to handle a variety of

unexpected situations, including illnesses and emergencies. You can contact them 24/7 should a

situation arise. During your trip, they will operate with a duty of care. They will ensure that our

hygiene and safety protocols are fully maintained. They will keep you informed about all such

protocols throughout your journey.

Our modern motor-coaches are kept to the highest safety standards. They will be sanitized before the

start of your trip and before each excursion. Our elevated and enhanced hygiene and sanition

practices include frequent disinfecting of all high touch points- and surfaces (e.g. handrails, door

handles, seats, and overhead lockers). In addition, the on-board air-conditioning filters will be

changed more frequently. We will ensure that hand sanitizer is readily available on the motor-

coach(es). Our drivers are well trained and informed about the latest hygiene protocols. They will

make sure all such protocols are adhered to. You will be required to follow and abide by all Kompas

and local protocols. You will be required to wear a face-mask where it is mandatory. We encourage

you to bring, and use your own face-mask(s). A supply of disposable face-masks will be available on

board your motor-coach(es). Motor-Coaches will operate with a number of empty seats so you have

more personal space and enjoy a more comfortable journey.

We work closely with our local partners to ensure your safety and well-being. Our local partners will

assure adequate physical distancing during meals, experiences, and sightseeing tours. Behind the

scenes, our operations team is working with all of our suppliers to assure that safe and healthy

standards are met everywhere.

Specific protocols may vary from destination to destination, and from hotel to hotel. Lobbies, rooms

and other areas like restaurants will be deep-cleaned regularly. Rooms will be disinfected thoroughly

in between stays. Luggage handles will be disinfected when your bags are collected from and

delivered to your room.

Hand sanitizer will be available in all public areas of your hotel. Breakfast may be presented and set

up as a buffet service, but there will be no self-service. Only the restaurant wait staff will be allowed

to serve you. Before each meal, your table and chair will be disinfected.

COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to

the World Health Organization and government health bodies, senior citizens and guests with

underlying medical conditions are especially vulnerable. We ask that you please take personal

responsibility for your wellbeing. This begins with packing personal protective equipment you may

need. Please maintain physical distancing and hygiene before and during your travel arrangements

and follow all health recommendations.

By traveling with Kompas, you are acknowledging that an inherent risk of exposure to COVID-19

exists in any area where people are present, and in any area where people have been.

By traveling with Kompas, you voluntarily assume all risks related to exposure to COVID-19 and

agree not to hold Kompas, its employees, agents, contractors, suppliers, or partners liable for any

illness or injury.

The well-being of you and of our team will always be our primary concern.

All the above instructions will be posted on our web site as well on all our travel documents.

Your KOMPAS team