Nature Galapagos & Ecuador

Dear Wout Thank you for taking the time to share your positive experience with us! We’re thrilled to hear that you had an excellent tour and found our team to be well-organized and reliable. Our friendly guides are committed to ensuring a seamless experience for our guests, and we’re delighted that their good command of English facilitated smooth communication. Regarding the hotel, we appreciate your feedback. We continuously strive to improve our services, and your input helps us enhance the overall guest experience. We’re glad you enjoyed the food during your stay. We look forward to welcoming you back soon for another memorable adventure. If you have any further comments or suggestions, feel free to reach out. Safe travels! Best regards,

Dear Judy, I sincerely apologize for the inconvenience you experienced due to the multiple errors. However, it’s important to note that these issues are not part of our services and are not related to the tour itself. To address them effectively, I recommend reaching out directly to the boat owners you booked the tours. They will be better equipped to assist you in resolving any concerns. Best regards,

Dear Marlene, Thank you for sharing your feedback about your recent tour experience. We appreciate your honesty and value your insights. I apologize for any inconvenience you encountered during your stay, especially regarding the room conditions in Isabella. Your comments are essential to us as we continuously strive to improve our services. I have taken note of your preferences for an extra day in Santa Cruz and will certainly consider this for future itineraries. Additionally, I apologize for any lapses in cleanliness and the lack of amenities in the Isabella room. Rest assured, we will address these issues promptly to enhance the overall guest experience. Regarding the host lady’s demeanor, I apologize if her behavior fell short of our usual standards. We will address this matter internally to ensure a more welcoming and hospitable environment for our guests. Once again, thank you for choosing our tour, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please feel free to reach out. Best regards,

Dear Yelena, Thank you for taking the time to share your detailed feedback about your recent tour experience. We appreciate your insights, and I apologize for any shortcomings you encountered during your trip. Your comments are invaluable as they help us improve our services and address areas that need attention. Let me address your points individually: Volcano Tour Duration: We understand that the 6-hour duration of the volcano tour can be physically demanding. Your suggestion of adding horse and buggies to transport guests to the halfway point is excellent. However, it was always explained in the full itinerary while you were booking and it's necessary to be considered that this area is protected and normally the use of horses has extra cost. no buggies are allowed further than the limited area. Snorkeling Tour Experience: Your feedback regarding the snorkeling tour is crucial. We apologize for any disparity in providing life jackets and accommodating different swimming abilities. Rest assured, we will retrain our guides to ensure consistent safety measures and inclusivity for all guests. Organization on Isabela Island vs. Santa Cruz: We’re thrilled that you found the organization on Isabela Island commendable. Our team works hard to provide clear instructions and a seamless experience. Your feedback about Santa Cruz is noted, and we will focus on improving communication and clarity, even for shorter stays. Food and Wi-Fi: The Galapagos Islands offer a unique environment, and we appreciate your understanding regarding food quality and limited Wi-Fi availability. We’ll continue to strive for improvement while maintaining the island’s natural charm. We’re glad you had a smooth transition back to normal connectivity upon arriving in Quito. Your comfort and satisfaction are our priorities. Once again, thank you for choosing our tour, and we hope to welcome you back for an even better experience in the future. If you have any further comments or suggestions, please feel free to reach out. Safe travels! Best regards,

Dear M, Thank you for sharing your candid feedback about your recent travel experience. We appreciate your insights, and I apologize for any aspects that fell short of your expectations. Your comments are invaluable as they help us improve our services and enhance the overall guest experience. Let me address your points individually: Group Experience: We understand the importance of social interactions during travel. While our tours focus on organized excursions, we acknowledge that some guests seek more group-oriented experiences. We will explore ways to facilitate connections among travelers, especially during meal times. Multiple Guides: I apologize if the presence of multiple guides caused confusion. We aim to provide seamless transitions between activities, but we recognize that clarity is essential. We will review our communication processes to ensure a smoother experience. Accommodations and Meal Vouchers: Our commitment to affordability sometimes reflects in basic accommodations and meal vouchers. We appreciate your understanding in this regard. Rest assured, we continually evaluate our offerings to strike a balance between value and comfort. Activities and Snorkeling: Your desire for more snorkeling aligns with the essence of Galapagos. We’ll take this feedback seriously and consider enhancing snorkeling opportunities in our itineraries. Additionally, combining activities like flamingo sightings with biking tours is an excellent suggestion. Value for Money: We appreciate your acknowledgment that our busy schedule compensates for certain limitations. Our goal is to provide enriching experiences within budget-friendly parameters. Once again, thank you for choosing our tour. We hope to have the opportunity to welcome you back, and we’ll strive to exceed your expectations next time. If you have any further comments or suggestions, please feel free to reach out. Safe travels! Best regards

Dear Mark Thank you for sharing your wonderful experience! We’re thrilled that your family had a great time during the tour. Our knowledgeable guides and delicious food are essential components of creating memorable moments. We appreciate your recommendation, and it’s heartwarming to know that you felt well taken care of. Safe travels, and we hope to welcome you back soon!

Dear Andrea, Thank you for sharing your experience! It’s heartwarming to hear that our knowledgeable, enthusiastic, and friendly guides made your trip memorable. We appreciate your understanding regarding the flight arrival glitch, and we’ll work on improving communication in such situations. Our dedicated drivers and seamless transitions are a testament to our commitment to guest satisfaction. As for the challenges posed by the Covid-19 variant, your safety remains our top priority. We’re glad you took the necessary precautions with multiple tests and mask-wearing. Visiting this amazing part of the world is truly a privilege, and we’re grateful you chose to explore it with us. Safe travels, and we hope to welcome you back soon!

Dear Susan, Thank you for sharing your incredible adventure with us! It warms our hearts to hear that you and Andrea Kaye had a wonderful time exploring the Galapagos Islands. Our dedicated team takes pride in ensuring that our guests are well taken care of, from the moment they step off the plane or speedboat to the fascinating guided tours. It’s fantastic that you immersed yourselves in the rich history of the islands. Our knowledgeable guides are passionate about sharing their insights, and we’re thrilled that you found their expertise educational. Customizing tours for just the two of you allowed for a personalized experience, tailored to your interests and preferences. The Ikala Hotel in Quito sounds like a gem! The blend of stunning architecture, captivating art, and friendly staff truly enhances the overall stay. We appreciate your understanding regarding the physical demands of the trip. While the Galapagos offers unparalleled beauty, the constant movement can indeed be challenging, especially for those in their golden years. Your recommendation to include an age range in our pamphlet is valuable feedback. We’ll take this into consideration to set clear expectations for future travelers. Despite the exhaustion, it’s heartwarming to know that you loved every minute of this remarkable journey. Thank you for choosing us, and we hope to welcome you back for more unforgettable experiences. Safe travels, and may your memories of the Galapagos continue to inspire you! Warm regards,

Dear Zoe, Thank you for sharing your enthusiasm! We’re absolutely thrilled that you had a fantastic experience exploring the magical world of the Galapagos. Our team takes immense pride in meticulously organizing every aspect of your journey, from friendly interactions to unforgettable experiences. The competent guides, comfortable accommodations, and delightful dinners are all part of our commitment to ensuring you have the best possible adventure. Your happiness is our ultimate reward, and we’re grateful for your kind words. May the memories of this extraordinary trip continue to inspire you, and we hope to welcome you back for more incredible moments in the future! Warm regards