- Number of tours
- 26
- Age Range
- 12-99
- Number of reviews
- 62
- Response rate
- 100%
- Response time
- 11 hours
Rebecca Adventure Travel Reviews (57)
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Rose
Written on October 22nd, 2024Trip of a lifetime! The amazing nature and wildlife that is completely unbothered by your presence was absolutely unforgettable.Rebecca Adventure Travel commented on this review
Dear Rose Anna, Thank you so much for sharing this! We’re thrilled to hear it was a trip of a lifetime and that the incredible wildlife made such an impact on your experience. It was our pleasure to be part of your unforgettable adventure!- M
Marloes
Written on September 27th, 2024AMAZING! the galapagos trip with Rebecca adventure travel is one i will always remember. The islands, animals and people are beautifull and the trip was great. …Read moreRebecca Adventure Travel commented on this reviewThank you so much for your wonderful review! We’re thrilled to hear that your Galapagos adventure was unforgettable and that you enjoyed the beauty of the islands, wildlife, and warm hospitality. We’re glad every detail was arranged to make your trip smooth and memorable. We hope to welcome you back on another adventure soon! Julie
Written on September 20th, 2024Each day was a great adventure that brought us to beautiful staging areas. Our guides provided lots of information and encouragement. We stayed in a variety of …Read moreRebecca Adventure Travel commented on this reviewThank you for sharing your experience! We’re delighted to hear that each day brought new adventures and that you enjoyed the unique charm of each lodge. Our guides loved sharing their knowledge and encouragement with you. Thank you for recommending us, and we hope to see you on another outdoor journey soon!Kerri
Written on October 28th, 2023Coming from our fantastic Galapagos Trip and want to give you some Feedback. Transfers at day one were perfect and all the Guides did a good job. Day 2, the F…Read more- CD
Catherine
Written on July 27th, 2023This was the most amazing experience. It was about appreciating the people, the culture, the environment. Each leg of the joyurney was something different, expo…Read moreRebecca Adventure Travel commented on this reviewDear Catherine, Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with us. Our goal is to create meaningful and enriching journeys that allow travelers to appreciate the people, culture, and environment of Ecuador. We take pride in offering diverse and transformative experiences, introducing you to new challenges and perspectives along the way. We can't wait to welcome you back for more incredible adventures in the future! - RM
Rex
Written on June 21st, 2023I would say that overall, the tour was very nice. However, I did feel let down twice. The first time our morning contact/escort showed up at our hotel without a…Read moreRebecca Adventure Travel commented on this reviewThank you for sharing your feedback about your recent experience with us at Rebecca Adventure Travel. We sincerely apologize for the inconvenience caused by the delays and miscommunication during your tour. Regarding the first incident with the morning contact/escort, we apologize for the lack of taxi transportation initially. We understand that this caused a delay and almost led to you missing the tour. We have addressed this issue with our partner to ensure that such situations are avoided in the future. We also apologize for the second incident where the contact/escort to the inter-island ferry did not show up. We understand the frustration and inconvenience this caused, especially considering the rough sea conditions. We would like to clarify that the delayed response to your messages was due to the limited signal in the Galapagos Islands, particularly in between islands and on Isabela Island. We received your messages once your phone connected to Wi-Fi later that evening. However, we acknowledge that this communication gap was a shortcoming and we apologize for any distress caused by the lack of immediate response. We assure you that your feedback is taken seriously, and we have shared your review with our partner to make them aware of the impact their actions had on your experience. We understand that your decision to purchase an airline ticket was driven by the concerns you had after the rough boat journey, and we apologize that we were not able to help you as quickly as we wanted to. We were checking the availability of the flight for you and then you informed us that you already purchased the ticket. We are glad to hear that the arrangement of long transportation from the airport to your hotel helped repair your confidence in our services. While we were unable to provide a refund for the ferry tickets, we took immediate action to ensure your convenience and comfort for the remainder of your trip. We appreciate your understanding and willingness to award us four stars despite the incidents you encountered. We take your feedback seriously, and we will use it to improve our services and prevent similar issues in the future. Once again, we apologize for any inconvenience caused, and we thank you for bringing these matters to our attention. We value your feedback, as it helps us in our continuous efforts to deliver exceptional travel experiences. If you have any further concerns or questions, please don't hesitate to reach out to us. Best regards, Rebecca Adventure Travel Juan
Written on April 22nd, 2023The best way to explore the country. We booked the 6 day tour with other 2 friends, and I highly recommend the team. Thank you so much!!Rebecca Adventure Travel commented on this reviewDear Juan, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your 6-day tour and that our team was able to provide you with an exceptional travel experience. We appreciate your recommendation and look forward to seeing you again in the future!- AB
Ara
Written on April 4th, 2023It was no hot water in my room. Plus in the team there was people for Danmark Pay less than me. Food are OK.Rebecca Adventure Travel commented on this reviewDear Ara, Due to the location of the lodge in the Cuyabeno Wildlife Reserve, there are times that the hot water may be turned off. It is always recommended to speak with the lodge manager and staff so they can help at that moment. They may have turned off the hot water depending on the time of day, or perhaps needed to make a small adjustment. These types of issues are always easy to fix right away at the lodge. Also considering the location, it is a very remote area so the hot water is a great plus, but may sometimes need maintenance. Regarding other passengers from Denmark who have paid less, we do not know who they are and we cannot control where and with who they have booked. All prices are confidential and we do not make guests overpay, the prices we have listed are those given directly by the lodge and we always make sure that they are fair and not raised as we do not want our guests to pay anything overpriced. The food in Cuyabeno is also something to consider, as there are lots of logistics involved to make sure a great variety and good quality are served. Almost everything is brought in and out by canoe manually and the lodge makes sure to always use local and fresh products to support the local communities. We hope you enjoyed your stay and remember the amazing wildlife and flora that the Cuyabeno Reserve has to offer unlike anywhere else in the world! Susan
Written on March 8th, 2023We had a wonderful time in the Galapagos! The snorkeling and hiking were amazing. The people were very nice and everyone tried to be helpful. Unfortunately …Read more- IY
Anonymous
Written on December 31st, 2022Our experience was excellent. Evi our tour guide was incredible. The staff at Nicky lodge was excellent, the food was always delicious and fresh.Rebecca Adventure Travel commented on this reviewThank you so much for your comments Ingrid, we are glad you enjoyed your experience at the Cuyabeno Reserve!
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