Tourist Journey

Thank you for sharing your feedback, Estefania. We're truly sorry to hear that your experience did not meet your expectations. We always aim to provide clear communication and high-quality service to ensure our guests enjoy their trips with no stress. Regarding the issues with the tours, we do provide all the necessary information, including clear contact details for each tour and emergency numbers for every activity. We also make sure that we are available 7 days a week to assist with any questions or changes, and we take pride in our prompt responses. Our tours are designed to offer a blend of independence and guided experiences, which we believe is the best way to truly immerse yourself in the local culture while still having professional guidance. While we do our best to keep all aspects of the itinerary consistent, unexpected changes, such as weather disruptions, can sometimes lead to adjustments. In those rare cases, we work quickly to reschedule or make alternative arrangements for our guests. We sincerely appreciate your feedback, and we’ll continue to improve our services based on it. We hope you still had some great moments during your travels and that your next trip will be smoother and more enjoyable!

Dhvanil, thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with us and that everything was well-planned and communicated. We always strive to provide our guests with seamless and memorable experiences, and it’s wonderful to know we succeeded in doing so for you. If you ever plan another trip, we'd be more than happy to help you create another fantastic adventure!

Thank you for sharing your experience with us, Mark. Our customer support team is available 7 days a week and we strive to resolve any issues as quickly as possible, especially during busy seasons like autumn. We understand the importance of clear communication and regret any delays you experienced in getting the updates you needed. Regarding the day trips, we always aim to provide the best possible experience, and sometimes adjustments are made to itineraries due to factors like weather or unforeseen circumstances. We apologize for any inconvenience this may have caused. As for the hotels, we offer a range of options, but we understand that proximity to the meeting points can be crucial. For future bookings, we can help suggest accommodations that are more conveniently located for your needs. We appreciate your patience and understanding, and we’ll take your feedback on board to further improve our services!

Sergio, thank you so much for your kind words! We're so happy to hear you had a wonderful time in Japan. ???? It’s always great to know our guests enjoyed their trip. Safe travels, and we hope to welcome you back soon!

Thank you so much for your thoughtful feedback, Faye! We're so glad to hear you had a great experience with our guides, especially Tomas. It's wonderful to know that his knowledge and friendly nature made a lasting impression. We're also glad to hear the itinerary worked well for you and that you had enough time to enjoy each location. Thank you again, and we hope to welcome you back soon!

Dear Kristi, thank you for sharing your feedback, and we’re really sorry to hear that the experience wasn’t what you expected. We understand that our style of tours—where there’s a mix of guided tours and independent exploration—may not suit everyone, and we genuinely appreciate your perspective. Our goal is to provide a balance of independence, so travelers can explore Japan on their own terms, while still having the support of our local guides for those important experiences like day tours to iconic places such as Mt. Fuji, Kyoto, and Nara. Many of our customers have shared that this approach gives them a deeper connection to the country, allowing them to immerse themselves in the culture, but we absolutely understand that it may not be the right fit for everyone. We’re glad to hear that you were able to visit Mt. Fuji despite the challenges. Our team is always here to assist with any tips, suggestions, or guidance on how to navigate between tours, and we try our best to ensure everything is as smooth as possible. We truly hope your next trip is more aligned with your expectations, and we’d love to help you plan another adventure, whether that’s a more traditional group tour or something else entirely.

Thanks Basel! We're thrilled to hear that you had a great time exploring the Golden Route with us. It's such a beautiful and iconic journey, and we're happy you were able to experience all the highlights of Japan. If you ever plan to return, we'd love to help you explore more of this amazing country.