Tourist Journey

Thank you for your feedback, Logan! We're thrilled to hear that you had a fantastic experience overall. We're sorry to hear that the meals didn't meet your expectations in Japan. Although we’d like to clarify that meals are not included in our tours, we will do better in providing helpful recommendations for great dining options. Your rating about transportation, accommodation, and the guide are also valuable to us, and we’ll continue to strive for excellence. We hope to welcome you again on your next adventure! ????

Thank you for sharing your detailed feedback about your experience, Sandra. We're glad to hear that you enjoyed the tour overall, found the hotels to be well-located, and received prompt responses to your questions. We do, however, want to sincerely apologize for the challenges you faced regarding the meeting point information, the voucher request, and the miscommunication about transportation to Nara. These are not the seamless experiences we strive to deliver, and we take your feedback seriously. We'll work closely with our team to ensure clearer instructions are provided in the future and that such situations are avoided. We're also sorry to hear that the fish market experience didn’t meet your expectations. We value your input and will review the itineraries and specific tours to ensure they provide consistent value and enjoyment for our guests. Thank you once again for your feedback—it’s invaluable in helping us improve. We’d love the opportunity to provide an even better experience for you.

Thank you so much for your kind words, Pascal! We’re really happy to hear that you had a great experience and that your tour guide made everything run smoothly. We also appreciate your feedback on the transportation. Hope to see you again on another tour soon!

Thank you, Michelle, for sharing your detailed feedback on the 8-Day Best of Japan Tour. We're glad to hear that you enjoyed the hotel selections and appreciated the efforts of several of our guides, such as Tim, Andy, Mark, K, and Toshi, who made your experience more memorable. We understand your concern regarding different guides for the tours. To ensure a richer, more informative experience, we focus on providing local guides who can offer deeper insights into each area. These guides bring valuable expertise and knowledge of the local culture, history, and hidden gems, which we believe enhances the overall tour experience. Additionally, we’ve taken your comments on the train transfers seriously and have already worked to improve the clarity of the instructions to make the process smoother for future guests. We appreciate your suggestions about having more content on the arrival day and the Kyoto segment, and we will consider them for future improvements. Thank you once again for your valuable insights, and we hope to welcome you back on another tour soon!

Thank you for sharing your feedback, Estefania. We're truly sorry to hear that your experience did not meet your expectations. We always aim to provide clear communication and high-quality service to ensure our guests enjoy their trips with no stress. Regarding the issues with the tours, we do provide all the necessary information, including clear contact details for each tour and emergency numbers for every activity. We also make sure that we are available 7 days a week to assist with any questions or changes, and we take pride in our prompt responses. Our tours are designed to offer a blend of independence and guided experiences, which we believe is the best way to truly immerse yourself in the local culture while still having professional guidance. While we do our best to keep all aspects of the itinerary consistent, unexpected changes, such as weather disruptions, can sometimes lead to adjustments. In those rare cases, we work quickly to reschedule or make alternative arrangements for our guests. We sincerely appreciate your feedback, and we’ll continue to improve our services based on it. We hope you still had some great moments during your travels and that your next trip will be smoother and more enjoyable!