10 Day Best of Japan Tour Package

Customer Reviews

• SM

  Sandra

  · January 8th, 2025
  The tour overall was good. We got a package with information about the hotels and the day tours each day. From the other reviews, I figure that it was our responsibility to find our way to the meeting point of each tour. To us, it wasn't a big deal since we have done it in the past. We had some questions which were promptly answered. The hotels were good and well-located. The only minuses of the tours were that in one case we didn't have exact information of where was the meeting place and when arrived we were asked for a voucher, which we never received. There was also miscommunication about the transportation arrangements to Nara. There was contradicting information in the package. At the end, we were advised to take public transportation and ask for reimbursement. The day tours were good. Some had issues including not going to the one of the places indicated in the itinerary. The worse tour was the fish market. We didn't see the value of it.
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  Tourist Journey commented on this review

  Thank you for sharing your detailed feedback about your experience, Sandra. We're glad to hear that you enjoyed the tour overall, found the hotels to be well-located, and received prompt responses to your questions. We do, however, want to sincerely... Show more
  Trip date: December 2024
• EL

  Estefania

  · November 18th, 2024
  The organization was very poor. If you are looking for a tour where you do and figure out everything on your own, then this is your option. If you like something organize that at least you can contact the tour guides and that the "operator" doesn't change everything last minute, then this is not your option. You won't be seeing the same group of people in your hole tour, you will need to go in your own to the "meeting points" and with not assistance from the operator. They even change one of the hotels while I was at the hotel checking in. (The staff at the hotel couldn't find my reservation, so after an hour of me being there I started sending messages to the operator and about 40 min later they answer, after waiting for a response, they told me that, I was in the wrong hotel, that they send the address wrong in 3 different times, including package and emails). This is the time that they just ignore my questions about the inside t with the hotel. It was kind of stressful the hole situation with every day tour.
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  Tourist Journey commented on this review

  Thank you for sharing your feedback, Estefania. We're truly sorry to hear that your experience did not meet your expectations. We always aim to provide clear communication and high-quality service to ensure our guests enjoy their trips with no stress.... Show more
  Trip date: September 2024
• 

  BASEL

  · July 26th, 2024
  Great tour of the golden route
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  Tourist Journey commented on this review

  Thanks Basel! We're thrilled to hear that you had a great time exploring the Golden Route with us. It's such a beautiful and iconic journey, and we're happy you were able to experience all the highlights of Japan. If you ever plan to return, we'd love... Show more
  Trip date: July 2024