Vio Travel

Thank you so much for sharing your feedback with us - it truly means a lot. We’re sorry to learn that the destinations didn’t meet your expectations and that the trip wasn’t as enjoyable as you hoped. Your input is incredibly valuable, and we’d love to understand more about your preferences to ensure future travel experiences align better with your interests. About this package - Your itinerary was designed as a private tour, not a group experience, with the details regarding the tour guide clearly outlined in the itinerary. Additionally, our destination expert team is available 24/7 to support you whenever needed, ensuring a smooth and worry-free journey. This package has received several 5-star reviews, highlighting its success, and we’re delighted to know you were pleased with the transportation arrangements—thank you for your 5-star rating in that area! If you have specific suggestions or insights into what would have made the trip more enjoyable, please let us know. Your satisfaction is our priority, and we’re committed to improving for future journeys. Kind regards, Noemie.

Dear Teresa, We’re sorry to hear that parts of your trip didn’t meet your expectations. Before your booking, we outlined that this tour is designed as an independent travel experience without a guide throughout. While this format works well for many travelers, we understand it might not suit everyone. Your input is valuable as we strive to make our offerings as clear and supportive as possible. We regret that the hotel in Kyoto didn’t meet your expectations. While we couldn’t make changes due to the cancellation policy, we hope the refund we provided shows our commitment to addressing your concerns. Our team in Japan is available 24/7 to assist travelers during the trip, and we’re here to support you every step of the way. We’re sorry if this didn’t come through during your experience and will work to improve our communication in the future. Thank you again for your feedback. We hope to have the chance to better tailor your experience on a future trip. VIO TRAVEL TEAM

We sincerely appreciate you taking the time to share your feedback with us—it means so much. For the tours it was clearly outlined in the quotation what and how many tours are included in your trip. We're sorry to hear that your experience didn't fully meet your expectations. Regarding the physical ticket for the Hakone pass, we recognize how frustrating losing it must have been, we reached out to the ticketing company to explore the option of digital tickets as a solution for such cases; however, they currently adhere to a physical ticket policy for now. We thoughtfully choose the destination and inclusions to match our client's preferences. We also provide a customer service line that is available around the clock to assist you, ensuring your journey is smooth and hassle-free. Kind regards, Noemie

Thank you so much for sharing your experience! We’re thrilled that you had such a great time on your first tour with us. It’s awesome to hear that our tour host was there to support you every step of the way. We’re also glad you enjoyed the daily tours and found the attractions to be just what you were hoping for. We really appreciate your patience with the itinerary changes and are happy we could sort everything out quickly for you. And yes, August can be pretty intense with the heat, but it’s good to know you found some cool spots to relax in! We’re excited that you’d consider booking with us again for your future adventures. Thanks again for your kind words—we can’t wait to help you create more amazing memories! ????