Krakow & Auschwitz

Customer Reviews

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  Lauren

  · January 23rd, 2024
  Did their Krakow, Poland trip in December during the Christmas markets. Really a great trip and experience. Everything was very organized, had really good hotel near the square/old town (I booked the 3-star hotel, private room option with my husband), guides were very good & knowledgeable and the excursions/tours were very good. We also received a lot of extra information and recommendations for things to do and places to go (food and drink too) in our free time which was really nice and helpful. I was a bit nervous reading a few of the reviews here on Yelp but our experience was fantastic and nothing like what some others wrote in their reviews. Krakow was an amazing city and one of the most beautiful in Europe. Definitely recommend this trip and company.
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  Trip date: December 2023
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  Anonymous

  · April 16th, 2023
  Worst trip ever! I booked the Krakow/Auschwitz tour. It was a waste of money. The only things that were booked/arranged for me was the hostel and the Auschwitz trip. All the information given was incorrect/outdated. Shaun also decided to tell the hostel I was checking out early (without me requesting this) causing me to be screamed at, threatened, and having to find and rebook the majority of serves that were included in this trip. Shaun is refusing to cover the additional costs he caused and refund upcoming trips. The hostel was terrible. The staff was rude, the place smelled of the windows were closed, lots of road noise, and the mattresses were so thin my back is still sore from it days later. On top of that Shaun decided to email the hostel and telling them I was checking out days early without my requesting this or informing me of this. So, when I arrived back at the hostel 4 hours after checking out time, I was greeted by the staff screaming at me, threatening me, and my property had been moved. The hostel confirmed that my booking was for a few more days but because of Shaun's email I was not supposed to stay there anymore. I could not get a refund either. It was so bad that I was not conferrable being there anymore I just left my key on the counter as they continued to threaten me. I had to rebook all the services that I had already paid for the hostel to provide. Shaun is refusing to reimburse me claiming it is not part of the package that I booked when in fact the services are listed on the website as part of the package. On Friday they "book" you two walking tours of the town. The tours are completely free. They happen at the same time every day and if you see them around town anyone can join them. Just tip the guide at the end of the tour. Apparently, I paid $20 Euro a tour and still had to trip the guide because the guide said she did not see any of the $20 Euro. I went on the first one and tipped the girl all the cash in my pocket. I sent an email complaining. Shaun said the guide was wrong and insulted my intelligence. Then supposedly he booked me private tour for Friday afternoon to make up for it but did not tell me about the tour until Sunday afternoon. I was emailing back and forth with Shaun at the time of this private tour; he made no mention of it. On Saturday, they book an Auschwitz tour. It was fine but they fail to tell you that you need to bring your passport with you. Luckily, I had it with me. If not, I would have missed the entire tour. I told Shaun this information should be in the itinerary, and he again insulted me. The email I received also included information on other things to do in town. The information in the email was outdated and included the wrong pricing/information for all the additional activities I choose to book. Shaun's response is that it was close enough and that I should just deal with it. The entire point of a tour company is to take care of the planning and researching for you. This company does not do it. I felt Shaun was working against me so much stress and drama. I also had to research/rebook/repay for many services that I had already paid for in the package. It caused way more stress than just booking it myself. If I'm paying that much of a premium for someone else to book my trip I expect it to be booked correctly, go smoothly, and when it doesn’t go smoothly that the company apologizes and correct it. Also, I was the only person on the trip so if you want to meet new people while you travel this is not the company. (No, they do not tell you ahead of time if you are the only one on the trip). I am still trying to get refunds for the services I had to pay for two times since Shaun decided to cancel my hostel reservation days early. Also, fighting to get full refunds for the other tours I booked for a few months from now. I have no faith that the other tours will be any better given the co-founder’s hand in ruining this trip and response to feedback.
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  Euroadventures commented on this review

  Thank you for taking the time to review your experience. We must point out that your statements are gross mischaracterizations, exaggerations & in some cases outright lies pertaining to the trip, the experience & the company. It must be stated that In... Show more
  Trip date: April 2023
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  Angelica

  · March 20th, 2019
  I felt like I was the only person involved in this "group" tour. When I booked this I was under the impression I would be with a group. I never met a consistent guide or any other consistent person on the same activities. It seemed like the accommodations and tours were arranged for me through TourRadar/Euroadventures. But quite honestly, I could have done that myself with better accommodations.
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  Trip date: January 2019