Croatia Explorer Deluxe Cruise Dubrovnik - Split

Customer Reviews

• CG

  Caroline

  · October 14th, 2024
  This is a difficult review to write. The actual cruise with Katarina Cruise Line on the Fantazija was a 10/10. It was an excellent introduction to such a beautiful country. The crew on the boat were very personable and attentive. Filip, the Crew Manager was definitely a 20/10. He did everything he could to make the trip a memorable experience, especially when the boat had to stay in Dubrovnik for two nights because of the rough seas. He made sure we barely noticed the difference. Our room in the lower deck was large and very comfortable. With a max of 38 travelers, we had the opportunity to get to know several guests. We stayed 3 additional nights at the Plazza Heritage Hotel in the Split Historic District, which was a real treat. And now for the not so good part. Nature Trips gets a 2/10. Omar didn't communicate well. I had to actually call Tour Radar twice to get him to respond to my concerns. I discovered that 3 additional nights in Split were done through Expedia. Nature Trips over charged by more than $1,000. I had to go through Tour Radar to get him to realize what had happened as he was not responding to my message. On the plus side, he did respond to have the voucher ready early as we were first going to Turkey. On Oct. 12, the airport transfer was to pick us up at 3:30 a.m. The voucher only said the driver would wait for us with our name on a sign. The only problem is that the driver couldn't drive into the historic district. We had no idea where to meet him. I sent Omar a message asking him to confirm the transfer and where we should meet the driver. As usual, Omar didn't respond. The contact number printed on the voucher was missing a number. I finally found a number to find out it was no longer in service. Two receptionists at the hotel tried their best to contact someone with negative results. At 3:40 a.m. the night receptionist walked with us to where we could catch a taxi to the airport. I have sent Omar another message explaining what we had to do and that I expect him to credit us back the 50 euros it cost to take the taxi, as the airport transfer was included. Naturally, I've heard nothing back. I shall have to call Tour Radar once again. In conclusion, if I had this to do again, I would book directly with Katarina Line, Plazza Heritage Hotel, and arrange for airport transfers. I choose to book through a tour agent to receive personal attention while traveling. Nature Trips failed on this account. We had a 20/10 experience with Iglesias Tours in Turkey, so this was a big let down.
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  Trip date: October 2024
• KF

  Kent

  · June 28th, 2024
  Overall, we recommend this cruise. It's a nice way to see the islands, the food was tasty, we loved the swimstops, and the islands had some interesting sights. We met mostly travelers from New Zealand & Australia on this tour. The cabins were basic but fine. Local guides provided helpful history and we liked having dinners on our own, especially since lunch in Croatia is the main meal and was served aboard the ship. A good accompaniment to a separate land tour of Croatia.
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  Trip date: June 2024
• MM

  Michael

  · June 16th, 2023
  Katarina Line did a fantastic job of balancing relaxing time with learning, exploring & activities. All of the crew are wonderful.
  Trip date: June 2023
• FY

  Fatima

  · October 11th, 2021
  Absolutely fantastic! I would highly recommend this to friends and family. The crew of the MS Infinity were great.
  Trip date: September 2021
• KP

  Kathryn

  · October 4th, 2021
  excellent service from start to finish.
  Trip date: September 2021
• M

  MichaelKev

  · December 7th, 2019
  Recommended. I traveled to Slovenia and Croatia with this company in August 2019. Everything was perfect, well beyond our expectations. Well organized the small break in Ljubljana and Zagreb with a visit to the Plitvice lakes before embarking for a 7-day cruise. The ship used was perfect, spacious, with plenty of space available for all guests (we were 36) our cabin on the main deck was comfortable with everything needed for our comfort. A real plus was the excellent chef on board and cooked meals. We appreciated the Cruise Leader on board, always available to provide information on what to visit and where to dine during the evening stop in the various islands.We are definitely in love with Croatia and its beautiful islands after this holiday. We enclose photos of Hvar, Korcula and the lower deck of the ship .. Definitely a wonderful experience, thanks to the staff of NatureTrips for the services provided and the professional and friendly approach at the same time
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  Trip date: August 2019