The Best of Germany and Northern Europe (23 destinations)

Customer Reviews

• HJ

  holly

  · November 11th, 2024
  Tour was so disappointing that we left early! The tour was greatly misadvertised. There was a serious absence of communication from Europamundo regarding the combined multilingual nature of the tour, leaving all 4 of us English speaking travellers completely shocked when the majority of the group (1:10 ratio) were speaking Spanish. This made it difficult to understand what was happening at most times, and impossible to feel any sense of community within the tour group. Aside from Berlin, there were no tours or guides provided for any of the stops, and minimal information regarding the locations we visited. We were left to our own devices with insufficient time in each location, and minimal information about the site. The only contact information we were given was the company emergency phone number, so we had no other contacts for safety/guidance when exploring alone. The itinierary provided seriously insufficient time in each location, with minimal access to any attractions. The tour listing even cited "ticket included" for several attractions, which were actually free entry - highly misleading regarding the value of the tour! Access to most attractions was considered "optional", but was not communicated to until we arrived at the site, where we were informed that the standard booking time required for the sites was weeks in advance. Therefore, we were unable to see many of the key sites in each location. The itinerary also seriously lacked time/information regarding meals, and even skipped lunch on some days! We arrived at many of the overnight stays after dinner time, when most places were closed and we were unable to actually see the sites - only to leave at 7:30am the next morning! This allowed no time to experience the location and left us exhausted! The only positive was our tour guides - Lorenzo and Mercedes - who were wonderfully receptive to feedback and made any adjustments they could for us. They both did their absolute best to improve our experience of the tour, but the fundamental problems with Europamundo and the tour it designed were just insurmountable.
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  Europamundo commented on this review

  Dear Holly, We deeply regret that your experience did not meet your expectations and sincerely appreciate your feedback. We would like to clarify several points mentioned in your review to assure you that at Europamundo, we always strive to provide a... Show more
  Trip date: October 2024
• LT

  Lorraine

  · September 23rd, 2024
  It was a very ambitious itinerary. We sometimes arrived at the hotel for the evening very late without having time to eat. The tour guides should be trained on communicating instructions more concisely and clearly. We saw a lot but ended up exhausted.
  

  Europamundo commented on this review

  We extend our gratitude for taking the time to share your valuable insights about your recent tour with us. We are absolutely delighted to learn that your travel experience with us was memorable. Europamundo team :D❤
  Trip date: September 2024
• DV

  Dilara

  · July 14th, 2023
  Overall, it was an okay experience with many places visited briefly. However, the pace of the tour was too fast and rushed for us, and there was not enough time to see each city properly. There was no proper tour given by a local tour guide in each city, only at couple of stops. We were just given free time to wonder around. It would be better if more time was allowed per city with less overall cities visited, quality over quantity.
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  Europamundo commented on this review

  Dear Dilara, Thank you for sharing your opinion about your tour with us. At Europamundo, our itinerary's objective is to enhance the travel experience for our passengers, allowing them to visit the most significant historical and cultural attractions... Show more
  
  Trip date: June 2023
• SN

  Steven

  · September 2nd, 2022
  We thought the tour as a whole was very good and informative. We did have issues with the way different nationalities were put together. Our guide had to repeat to the sameglish information 3 times for the different languages on our bus. We were the minority, so we got the information last. Meaning a very short explanation and very rude people talking while we were trying to listen. They did take us off this bus 3/4 of the way thru the tour and put us with English speaking people thank God. We thought the hotels were very nice and clean, so we were happy with all of them. We were on a very tight schedule that we hardly had time for our supper before getting to the hotels and sometimes they were closed for food, and we had to snack or go without. There was also a problem when they split us off the Latin bus and transferred us to the English-speaking bus that both busses would stop for bathroom breaks at the same place, and we would spend all our free time waiting in line for the rest rooms. Our 1st guide was very knowledgeable of the areas, but our 2nd guide was nor as informative. We wanted to see as much of the areas as possible but perhaps there was too much on our itinerary as we were hoping for a little more free time to relax. I guess we got what we signed up for. We were very happy with all the fees for our tours & rides being included on the tour price as it went much smoother when that was the case. When we had to pay for special tours or admissions, we spent too much time in line and didn't have time to see the place. This was our first tour so we really didn't have an idea what to expect but talking to other guests they were a little more critical about some of the aspects of our tour. Thank you for opportunity to express our opinions and ideas. We would use your company again but probably not do as long of tours with so much to do & see, Jean & Steve Neuendorf.
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  Europamundo commented on this review

  Hello. We apologize for all the inconveniences that you have experienced on our tour. We hope that despite the incidents, they have remained good memories. Additionally, we can ensure that our service has improved. If you want to travel, please feel... Show more
  Trip date: August 2022
• DM

  Denis

  · July 8th, 2019
  My guide was Carolina Fowler. She is the reason the tour was so successful. Carolina was fun, informed, sensitive to everyone's needs, treated everyone with respect.
  

  Europamundo commented on this review

  Dear Denis Moreen Thank you very much for taking the time to share your experiences online. We are happy to know Carolina, she made your tour a success I will make sure to share your kind comments with her. He loves to know that customers are happy... Show more
  Trip date: June 2019