Pyramids, Nile Cruise & Abu Simbel

Customer Reviews

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  Alessia

  · April 25th, 2024
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  Reviews NOT true. I would like to tell about my experience with Mamphis tour: 1. The vendors ask you to do a 5 star review when you book so before the vacation. They ask for a review on the booking service so the reviews are not true about the package but about the pre-departure service 2. The cruise may change in order depending on the people doing it with you, we had booked a certain package which changed as there were only two of us and we were joined with a family with other tour operator so they adjusted our program to them 3. In some reviews they say the guides are quick and explain things quickly, I agree. Tours not very detailed and in record time, we were always back on the ship long before departure. The guide explained little and the minimum (I say this because in Cairo I had a different guide from another tour operator and the difference was seen 4. Itinerary changed several times (both the stops and the tour) 5. They made us take the return flight in the evening, we finished the tour at 11 a.m. (by schedule it was supposed to end at 3:30 p.m.) and without even an offered lunch we were on the ship doing nothing without even having a cabin available (when I complained they offered an offered lunch but the kitchen was already closed) 6. They tried to find alternatives, like providing us on the last day with a driver for free to go see what we had not seen BUT we would have to pay for the tickets (included in the package) and we would be without a guide for explanations (what's the point?) 7. When I asked for even minimal reimbursement for the mishap and for what we had in the program and did not see (even just the Dam in Aswan), they said that they looked for alternatives, which I confirm, but not satisfactory at the price paid (I emphasize that the alternative is in point 5, but why pay for things that were in theory in the package?). The choice is everyone's, I can say that the higher category ship was very nice and comfortable, but I am leaving this review (which I did not want to do) because of the way I was treated today when I reasonably asked for a token refund for what I did not see and missed. Just a reminder that reviews happen after reservations are made and often therefore before the visit. Beautiful Egypt, if one does not have high expectations of the guidebook and itinerary I recommend Memphis but if one wants to see everything in writing I do NOT recommend this agency.
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  Trip date: April 2024
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  Brahmanandan

  · March 17th, 2023
  Had booked a Tour to Egypt, Jordon and Israel in November 2022 through person called AMIRA, who had thoroughly disappointed us so far Everything went well in Egypt. till we reached Jordon. There was no one in Amman Airport to receive us or no one knew we were coming and other Memphis personnel in the Airport took other passengers and went away . Our Itinerary showed that we were supposed to be picked up at 13:00 hrs, and then go for a city tour of Amman to view different sites including museum. We waited in Airport from 1 pm to 5 pm and then was picked up by a replacement Driver who did not know anything about the plans, and only took us to our acomodation for the night missed the whole itinerary in Amman. I was promised a refund of money for the loss but AMIRA Had been quite unhelpful and had been telling us that we will be refunded for the last 5 months and we are still waiting for our refund,
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  Trip date: November 2022
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  VrundaPatel

  · January 9th, 2023
  My family and I traveled Dec 2022. It was a great experience in terms of seeing the sites but the tour guide we spent most of our time with (5 days) on the Nile cruise, could have been better. A few things he did were unprofessional and created the downside of our trip. First off, he was not on time for tour times he had set. We had to wait on him quite often and call his room. Additionally, when giving the guided tours, most of the time he gave high level information then gave us free time while he sat in the coffee shop. This was interesting considering we had a private tour and other tour guides were coming into sites and explaining small details. Lastly, we had asked him for help obtaining a SIM card and later found that the actual price of it was much less than what we had given. We felt that his guiding style was inefficient. That being said, the other guides through Memphis tours were pleasant and knowledgeable. Transfers and sites through the package were enjoyable and the company was most helpful when our baggage was lost. Overall a well rounded trip of ups and downs just like anything else!
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  Trip date: November 2022