Escorted Group Tour: Phoenix AZ & Copper Canyon Mexico Train Tour

Customer Reviews

• S

  Sandy

  · December 3rd, 2024
  We had a marvelous time during our trip. It was very enjoyable having everything planned out for us, including the driving. We have never taken a guided tour before and it couldn’t have been better.
  Trip date: November 2024
• 

  Carolyn

  · February 8th, 2024
  This review is specifically for the tour company, Copper Canyon Mexico Specialists. Not the canyon, hotels, train or restaurants. Those were all great and this trip should be on everyone's bucket list. Just don't use CCMS. I would do the trip again with a different tour group. What I am posting below is taken from emails I sent to CCMS after our trip. Their response was if I had read the fine print, that I would have know that they were covering themselves to change any part of the trip they wanted. I want to clarify that a phone call was made 3 days before the trip and we were assured that the trip would include a luxury tour bus with a bathroom and instead were informed the night before we left that they were using a small Sprinter van instead. Barely room for the 15 people on the trip and no bathroom. Sent to CCMS: The description of the trip clearly states that we will be traveling on a deluxe coach bus for the duration of our trip (except for train travel days). Instead of a deluxe coach bus we were traveling in a small Sprinter van with 15 people on the tour, a tour guide and a driver. It was crowded and very uncomfortable. Some of the seats didn't even have access to a window so these people were not even able to see the scenery. My husband, who is 6'3", couldn't fit his legs between his seat and the seat in front of us. He had to sit sideways with his legs in the aisle sometimes for 8 hours at a time. The Sprinter was also a very rough ride. All of the people who wore step trackers were "tracking" thousands of steps while sitting in the van due to the bouncing and rough ride. My personal best was 17,000 steps while never actually walking. Also, being in a small van versus a deluxe coach bus meant we didn't have access to a restroom. Of course, this was uncomfortable and stressful since we never knew when we would be stopping for a restroom break. Our guide was not proactive in planning stops. We normally had to ask and then it could be an hour or more before the stop was feasible. My husband and I had been planning this trip for years and were very excited. The travel in the Sprinter van basically ruined this trip for us. We were uncomfortable in the seats. Uncomfortable not having access to a restroom. Disappointed in the false advertising for the trip transportation descriptions. The group complained about the van from the very beginning of the trip. We were told the night before we were to leave that we would not have a bus but would be in this small van instead. As you can imagine, everyone was upset and was asking for answers to why this change had been made. We never received an answer but were given some vague promises of a deluxe coach bus being delivered to us somewhere along the route. Guess when this happened? On the very last day after we crossed the border. So we were on a bus (which was wonderful) for about 3-4 hours. I estimate we spent 40-50 hours in the van. Our tour guide also suggested that we "switch around seats" after stops. Why would this help? All the seats were horrible. All were uncomfortable. Every other tour group we crossed paths with had a deluxe tour bus including another CCMS tour group. It became a joke to stand beside other tour groups buses and talk about how wonderful their trip must be compared to ours.
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  Trip date: November 2023
• PH

  Patrick Roger

  · January 23rd, 2024
  Great best ever Tour. Thank You
  

  Copper Canyon Mexico Specialists, LLC commented on this review

  Thank you for your time in sending your comments. We enjoy hearing back from our travelers. Thank you for choosing Copper Canyon Mexico Specialists.
  Trip date: January 2024
• JT

  Joyce

  · January 22nd, 2024
  We will definitely be telling our friends about this awesome trip. Our tour guide was the best we have ever experienced. Food and hotels were much better than we had anticipated. They were 10 out of 10. Our tour guide went out of his way to always make us feel safe and comfortable. We know we will be sending some of our friends your way to take this trip as they’re all waiting to see their pictures, thanks again, for the great experience
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  Copper Canyon Mexico Specialists, LLC commented on this review

  It was our privilege to welcome you to the Copper Canyon and for choosing us for your travel experience. Thank you!
  Trip date: January 2024
• M

  Michaelsanders

  · December 16th, 2022
  Only 4 of us friends were on this tour so it was vy personalized by our excellent tour guide Carlos Rivera! Everything (transportation, hotels, meals, daily activities, etc.) was vy well organized. Hotels (especially in El Fuerte and El Divisadero) and 3 meals/day were excellent! The El Chepe train was on time and vy clean and comfortable, and must be one if the more spectaculat train trips in the world! This tour could not have been better and was well worth the cost. There were absolutely no safety or security concerns on this trip. Im ready to do it again and may do so with others In the future!
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  Copper Canyon Mexico Specialists, LLC commented on this review

  Dear Michael, It was a pleasure to welcome you to visit Mexico's Copper Canyon. We greatly appreciate your comments and look forward to traveling with you again! Kindly, Erica Soto
  
  Trip date: December 2022
• SD

  Sonya

  · December 11th, 2022
  The trip to Mexico with Copper Canyon Specialist was spectacular and it is difficult to find the words to express how much fun we had. We would highly recommend this trip and do this trip over again. The trip included excellent food, perfectly planned stops and activities, beautiful hotel stays, a friendly and knowledgeable guide, and the comfort of having a driver. The staff in the hotels were friendly and accommodating. Most of all we appreciated our guide, Carlos for making this trip comfortable and enjoyable. He was an excellent guide. We also appreciated the drivers, Luis and Kathy, who made us feel secure and comfortable. We look forward to our next trip to Mexico with Copper Canyon Specialist. Thanks again for a great adventure and memorable memories.
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  Copper Canyon Mexico Specialists, LLC commented on this review

  Dear Sonya, thank you for your lovely comments, and especially to know you had an excellent time and are planning to return! I look forward to your next tour. Kind regards, Erica Soto
  Trip date: November 2022
• DB

  Dale

  · November 3rd, 2022
  poor hotels, cramp/little space travel van, driver of van drove way too fast.
  

  Copper Canyon Mexico Specialists, LLC commented on this review

  Dear Dale, We appreciate your comments. Copper Canyon is a very remote area and the hotels are all very simple hotels with spectacular views, basic amenities, and limited transportation. We will communicate with the drivers in regard to your comment.... Show more
  Trip date: October 2022
• JR

  john

  · March 12th, 2022
  Cooper canyon Mexico Specialists were fantastic. I highly recommend this tour provider. The tour guide was exceptional.
  

  Copper Canyon Mexico Specialists, LLC commented on this review

  Thank you, John, for your feedback. We are happy to know you hand a fantastic tour and appreciate your confidence in us. Looking forward to seeing you on a future tour. Take care. Kindest regards, Erica Soto
  Trip date: March 2022
• MM

  MarieLuise

  · March 7th, 2020
  I found the days on the bus far too long and with the change in itinerary we lost a two night stay in the same place. Very unfortunate as that would have been a nice break from the long bus days. I would not recommend this tour as it is currently set up.
  

  Copper Canyon Mexico Specialists, LLC commented on this review

  Dear Luise, I appreciate your comment. It is very important to us. We will take a look again at the current itinerary and see how we can better set it up to match the days the train runs and allow a two night stay in the same place. Again, your... Show more
  Trip date: February 2020
• AC

  Alexander Douglas

  · March 1st, 2020
  It was a great trip to Copper Canyon. We were not disappointed. The tour guide Manuel was excellent ... he made a difference. The accommodations were great every place we stayed. The only difficulty was no Wifi at a few of the hotels. We have recommended the trip to a few friends Thanks Doug Chisholm
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  Copper Canyon Mexico Specialists, LLC commented on this review

  Dear Doug, Thank you for comment. We are happy to hear you had a wonderful experience visiting the Copper Canyon and you were pleased with your guide. They are an integral part of your travel experience. I appreciate your recommendations and look... Show more
  Trip date: February 2020