Rhône Route Classique 2024 - A-ROSA LUNA (8 destinations)

Customer Reviews

• 

  Wayne

  · July 15th, 2024
  Reality fell far short of advertising and expectations.
  Trip date: June 2024
• JS

  Jutta u. Markus

  · May 19th, 2024
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  Das Team hat stets unsere Wünsche uns erwartungen gänzlich erfüllt und war dabei immer freundlich und zuvorkommend. Das Essen war sehr delikat und abwechslungsreich. Auch die Ausflüge waren gut organisiert. Daher alles bestens!
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  A-ROSA commented on this review

  Liebe Jutta, lieber Markus, vielen Dank, dass Sie sich die Zeit genommen haben, um Ihre Eindrücke der Flusskreuzfahrt mit A-ROSA zu teilen! Wir freuen uns sehr zu hören, dass Sie mit der Crew und dem kulinarischen Angebot zufrieden waren. Ausflüge sind... Show more
  Trip date: May 2024
• ZY

  Zimei

  · October 17th, 2023
  1. Poor organized. Changing first day meeting place at last minute. We took taxi in the early morning to new place. (You mentioned we get reimbursement for the taxi). 2. Changing guiders. We had 3 guiders in this trip. Among them, Terry is the best, (even though his talking are 80% Spanish, which I don’t understand, and 20% English. He told people a lots of information about the area. He helped moving the luggages for people. That helps the driver and guests a lot. Mary is worst. When we asked her to tell us something. Her response was “I told you all I know “. Most of her working time was looking her cellphone and talking to driver. She never help for the luggage. She just picked her luggage and leave. Luckily, the driver worked with her was very nice hard worker. Hope the improvements in the future: 1. Tell guests how much English information we would expect. 2. If no English, at least give us some kind of audio a long the trip. 3. If for some reasons, we get in hotel late, stop somewhere we could pickup some foods. As I know an old couple from US, went bed with empty stomachs two time. I love the route of this tour. This is a plus.
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  A-ROSA commented on this review

  Dear Zimei, Thank you for going onboard with A-ROSA and taking your time to leave your comments. We are sorry to hear about the changes and the handeling, but we truly appreciate you bringing this matter to our attention. We always strive to provide... Show more
  Trip date: October 2023
• TW

  Tammo

  · September 18th, 2023
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  We spent a very pleasant week on your Arosa Stella. The buffet was very extensive and tasty. However, we would have preferred the French cuisine in France. But still, we will now have to do something with the regulation of our weight! We also very much appreciated that they also have a good relationship with the weather god.
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  A-ROSA commented on this review

  Dear Tammo, Thank you for going onboard with A-ROSA and taking your time to leave your comments. We are glad that you enjoyed your cruise with good weather and tasty food. It is important to us, to get honest feedback from our customers. We are grateful... Show more
  Trip date: September 2023
• 

  Mimi

  · September 11th, 2023
  1. Poor informations and very poor help from agency Tour Radar 2. extremely poor informations from AROSA: whole system needs urgently a professional audit 3. this situation leads to errors and frustrations 4. you urgently need to establish a language policy for international clients CONCLUSION: ALL THIS IS THE REASON WHY CAN ONLY GIVE 50/100 POINTS....
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  A-ROSA commented on this review

  Dear Mimi, Thank you for going onboard with A-ROSA and taking your time to leave your comments. We are sorry to hear the information issue and your frustrations, but we truly appreciate you bringing this matter to our attention. We are investigating... Show more
  Trip date: September 2023
• 

  Bernadette Trujillo

  · September 8th, 2023
  The staff on the A-Rosa Luna cruise were outstanding and they worked very hard. The river and the scenery was stunning. However, there were many problems with the boat and the tour itself. The tour was not at all comparable to what was described in the brochure. We paid the premium price and were supposed to be upgraded. However, when we arrived we were not listed on the manifest. The Hotel Manager, Annette was most gracious, and offered us each a complimentary 50-minute massage for this oversight. There were no robes in the cabin. When one of us asked for a cappuccino we received less than half a cup and the waiter asked for our cabin number as if this was a perk. This cruise was designed for German speakers. The staff did the best they could to accommodate the 10 guests who were English speakers, but there were no tours offered In English and none of the staff were truly competent in English. Some of the problems with the boat included the coffee maker being broken for four days. We were given instant coffee. There were no small spoons to stir the coffee at the coffee stations. The bathroom in the lobby was out of order for the entire cruise. We were served recycled food made from leftovers on several days. It truly felt like a budget cruise. Leftover cheese trays day after day, yogurt that appeared curdled, Jell-O, like whipped cream desserts, without real fruit, very limited fresh fruits that ran out quickly every day. When I asked for a banana, I was told me the bananas were only for the sick people. Half the staff had a flu like sickness that spread to other guests. Two of us came down with food poisoning the last day of the cruise. Three of the four of us do not drink alcohol and we became aware of huge discrepancies between what some people paid for their cruise, and what we paid for our cruise. We have no idea why we pay for a premium plan when we received the basic plan. There was no special menu. The captain’s son was on board and he ran havoc around the deck, jumping in the pool, splashing all of the elderly guests. When we asked him to please stop, he ignored us to continue to do whatever he pleased. One of the biggest disappointments was that Arles and Avignon were combined into one single day. We had 5 hours in Arles in the morning and two hours from 8:00 pm to 10:00 pm later in the evening at Avignon. There was no opportunity to visit museums or churches, etc. I could not in good conscience recommend this tour to any of my friends
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  A-ROSA commented on this review

  Dear Bernadette, Thank you for your feedback and we apologize for the inconveniences you encountered during your trip. We understand the frustration, and your feedback will be taken into serious consideration to make necessary improvements. Once we... Show more
  
  Trip date: July 2023
• KK

  Karen

  · June 26th, 2023
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  friendly staff, great selection at the buffet, nice tour, good information, it would be nice if for less mobile people the excursions were better described or alternatives were offered
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  A-ROSA commented on this review

  Dear Karen, Thank you for going onboard with A-ROSA and taking your time to give us a review. We are glad that you had positive experience with our crew, buffet and excursions. Our excursions are classified in 4 levels: easy, moderate, advanced and... Show more
  
  Trip date: June 2023
• DD

  David

  · October 6th, 2022
  Great cruise, ship, crew and good. Exceeded expectations.
  

  A-ROSA commented on this review

  Dear David, Thank you for going onboard with A-ROSA and taking the time to leave us this positive review. It is great to hear that we exceeded your expectations. We would love to have you onboard again. A-ROSA Team
  Trip date: September 2022
• PR

  PAUL

  · September 25th, 2022
  Some of the staff were excellent. However, we found many of the other travellers very reserved and unfriendly. In addition, we would have like to have been able to visit more towns.
  

  A-ROSA commented on this review

  Dear Paul, Thank you for going onboard with A-ROSA and taking your time to leave your comments. Perhaps you may consider our Rhône Route Intensive cruise covering more towns. We have many guests meeting new friends on board and cruise with us... Show more
  Trip date: September 2022