Lisbon, Madrid and Barcelona (including Fatima)

Customer Reviews

• EC

  Eleanor

  · October 4th, 2024
  Loved the places we visited, but found changing tour guides every 2 days frustrating. Local guides varied in their style and competence: some never stopped talking for more than 10 secs which is really hard to listen to. Some in our party felt the tour of the REAL MADRID stadium should have been an optional tour, but I loved it even though no sports fan. Our biggest issue was the 6th day, when we were dropped off in old Barcelona with no option of a bus back to our hotel outside the city, despite the tour saying it ended after breakfast on the 7th day. as we were a party of 5 that meant 2 cabs costing us almost 50 Euros and effectively ending our tour there and then!
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  Europamundo commented on this review

  Thank you for your detailed feedback! We’re glad to hear you loved the places you visited, but we apologize for the frustrations you experienced with the changing tour guides. We strive for consistency and will work on improving that aspect. We... Show more
  Trip date: September 2024
• EC

  Eleanor

  · October 4th, 2024
  We (2 couples) enjoyed this tour and the places we visited. Some of the local tour guides were a little annoying: did not stop talking for more than 10 seconds at a time). Some of our party felt the tour of the REAL MADRID stadium should have been optional but most folk seemed to enjoy it once there. It was strange having tour guides for only 2 days at a time at most, and then changing. Our biggest issue was with being left in the centre of old Barcelona on the 6th day and having to find our own way back to the hotel ha
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  Europamundo commented on this review

  Thank you for sharing your experience! We’re glad to hear that you and your friends enjoyed the tour and the places you visited. We appreciate your feedback regarding the local guides; we aim for a balance between providing information and allowing for... Show more
  Trip date: September 2024
• MH

  Michael

  · September 19th, 2024
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  I experienced the journey in different ways. All in all, it was a positive experience, where you get in contact with many different people from different countries. It is also nice that the hotels and transfer from the airport to the hotel are arranged. Most (not all) of the guides were helpful and were clear with the arrangements. The downside is that you have to pay extra for a transfer from the hotel to the airport when you go home, they even advise that it is better to take Uber.... This I find strange, since the trip is already quite pricey. There are also optional tours, which cost too much, this should just be included in the price. Moreover, the bus tours through the cities are a bit disappointing. In Portugal, I was on the right side of the bus, but everything you needed to see was on the left side every time, so I barely managed to take a picture. The Real Madrid stadium is fantastic, and I also like soccer, but some people don't like soccer. A soccer stadium is really an optional thing, not a regular part of the tour. Besides, we had way too little time at the stadium. It's better to buy a tour with Tripadvisor for €20-30, and then you will have more time. Mostly we had free time in the afternoon, unless you did the optional tours. I am not dissatisfied, but next time I would go on my own tour. I think for the money you get more out of it if you arrange everything yourself. Nice experience though.
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  Europamundo commented on this review

  Europamundo is dedicated to making sure our guests have an exceptional experience from start to finish. It brings us joy to hear that our dedicated team of representatives made sure your first guided holiday with us was as unforgettable as you... Show more
  Trip date: September 2024
• A

  AgnesCota

  · July 26th, 2019
  Everything was wonderful
  

  Europamundo commented on this review

  Hi , Thank you so much for your feedback! We can't wait to have you back. Europamundo team:D
  Trip date: July 2019

  Review collected by Europamundo
• A

  JOSSIEMONTEIRO

  · October 1st, 2019
  The tour was well organized and details provided in advance.
  

  Europamundo commented on this review

  We are grateful for your feedback! We are eagerly anticipating your return. Europamundo team:
  Trip date: September 2019

  Review collected by Europamundo
• A

  RenatoBuenaventura

  · September 28th, 2019
  Tour Lisbon-Fatima-Madrid-Barcelona (Sep 19-25, 2019) Our group of 8 couples from Canada had a blasts! We did not expected a comprehensive tour experience and the great professionalism from your tour leaders particularly Toni, Ana, Yelda, Angeles, not to mention local tour leaders Carolina, Annabella and Teresa. Tour started at Lisbon Sep 19 and ended at Barcelona Sep 25. The hotels were above average and the breakfast had lots of choices and were filling until the early afternoon hours of the tour. I guess, we got a great deal for the tour package. As in any big company, we had some minor glitches. I will summarize some below: - Only 2 of the 7 rooms were available at Holiday Inn Express in Lisbon when we arrived (1 pm). Waited an hour to accommodate all of us. I guess the hotel was full the previous day. - During our bus trip from Zaragoza to Poblet (2 hours), the bus air conditioning did not work. Two hours of sweat and no air ventilation. Temp reached 29 deg C inside the bus. The driver decided to open his window only during the last 30 minutes to bring down the temp. He gave us free bottled water (1 euro)somewhere in the end. I guess this is unavoidable circumstance for the trip. - The Sintra Excursion was not properly handled. The local tour guide Annabella did not mention to us that the top castle could be reach by bus, tuk-tuk or taxi. We had 1.5 hours in the area. My friends were supposedly looking forward to see the castle place. She should have given that option, I think. - In Madrid, my friends were interested to watch the bullfight scheduled Sunday at 6pm. However, we have a Flamenco excursion at 9pm. Yelda, our tour leader DID NOT mention that the Flamenco site is inside the bullring area too. We should have booked a bullring fight with my friends and just met them after the bullfight. Bad decision on her part. I guess she want it as a secret location surprise. Too bad, we missed it! - We had no transfer from Sagrada excursion/La Ramblas to the hotel. We paid 45 Euros each just to be on your own, afterwards? All of us ended paying taxi to reach our hotel. They should have provided bus for our group of 17 persons. - Again, we had no transfer from Plaza Mayor to the hotel. We ended up taking the Metro. Is this normal? Anyways, our group had fun and fond memories of Portugal and Spain. Thank you very much Europamundo. We will be back again using your services in the future. We will also recommend you to our friends. Lessons Learned: Not to book the excursions (we booked Sintra, Flamenco, Sagrada). All had mess up the bus schedules of our group - as such, bus schedule pick-up/logistics and program were affected. Ola! Cheers! Renato Buenaventura (Mississauga, Canada) 9/28/2019
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  Europamundo commented on this review

  Hi. Thanks for sharing your thoughts with us, we really appreciate hearing from our guests. We apologize for any inconvenience you may have encountered during the tour. Europamundo team
  Trip date: September 2019

  Review collected by Europamundo
• A

  MariaMagat

  · October 28th, 2019
  We were left on our first day October 18 in Lisbon. The time was change and did not provide change of time. The Hotel was not informed and we were waiting at the lobby 30 minutes before the original time of 9:00 am. I do not know when the message board was updated. I did not see the change of time. For the October 19 trip, checked the board message the night before and on the day the message did not change. It was scary if we get left out again as it was a trip from Lisbon to Madrid. Because we are starting the trip in Lisbon, the tour guide should have provided a message on out Hotel Room telephone that the departure time was change like what Ana provided with our trip in Madrid. Also, the time posted at the information desk in Madrid. Ana was excellent. I appreciated Ana very helpful. As a result, we had to find our own way in Lisbon at out own expense which was included in the package. We arrived a day before the trip to ensure we will join on the trip but was left out.
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  Europamundo commented on this review

  Hi . Thank you for sharing your insight with us. We value your opinion and have sent it to the appropriate department for quality improvement purposes. We would like to express our gratitude to you for your feedback and assistance in our ongoing efforts... Show more
  Trip date: October 2019

  Review collected by Europamundo
• A

  BorysGrinman

  · May 28th, 2022
  Very difficult to have guide speak 3 languages at the same time, Noone mentioned it will be multilingual, I might reconsider in this case.
  

  Europamundo commented on this review

  Your feedback is valuable, and we appreciate your coment for the other guides. We hope you had a memorable experience overall. Europamundo team :)❤
  Trip date: May 2022

  Review collected by Europamundo
• A

  Bonadelvert CortezSuarez

  · July 6th, 2024
  The brochure on Tour Radar says a visit to Fatima in Portugal but it did NOT happened. I and other tour members were disappointed. Personally, thats the main reason I signed for the tour.
  

  Europamundo commented on this review

  Thank you very much for sharing your detailed and impartial insights about your tour with us. We are delighted to hear that you generally enjoyed the tour. However, it is regrettable that certain aspects of the tour did not meet your expectations.... Show more
  Trip date: June 2024

  Review collected by Europamundo
• BS

  Bonadelvert

  · July 5th, 2024
  I selected this Portugal/Spain tour 6/13 to 6/19 because your brochure included a stop at Fatima in Portugal but unfortunately it did NOT happened. I was very disappointed. Others in the tour also complain about it. The tour guide did not mention the failure of the omission to Fatima. Some of the tour members were very rude concerning not taking the same seat in the bus for the day. The tour guide should have reminded everyone to keep the same seat in the bus for the day. The tour guide was very nice and helpful, he got the tour members on time in the start of the morning and also on every stops.
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  Europamundo commented on this review

  Dear Bonadelvert, We hope this message finds you well. We appreciate you sharing your experience regarding your trip to Portugal and Spain. We regret that certain aspects of your journey interfered with your overall satisfaction. We understand your... Show more
  Trip date: June 2024