From Madrid to Barcelona

Customer Reviews

• DN

  Deborah

  · September 30th, 2024
  The tour was led by their third party agency located in Spain. Recommended for English speaking tourist to go as the tour coordinator (not tour guide) speaks simple English only (perhaps depending on your luck). Communication on the daily itinerary- need to be timely and inform to all tour members. Some were not informed of the changes and they missed the bus ride back to hotels. The dissemination of information during the tour has to be done in a more proper way. Food - bad! 2 night of buffets - salad bar, soup and cold pastas / drumstick / fish fillets, 1 night - pumpkin soup, beef stew with potatoes. No alternative for vegetarian and non beef eaters despite declaring our dietary restrictions during booking. Hotel - below 3 stars standard. Was away from town in Seville. No water available in the room. No access to hot water during stay. South Spain is beautiful but won’t travel with this agency again.
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  VPT Tours commented on this review

  After reading your attentive letter of complaint and having compiled all the necessary information for your reply, I would like to make the following remarks. First of all, I would like to offer you our sincere apologies for not having managed, in one... Show more
  
  Trip date: September 2024
• 

  Bronwyn

  · September 16th, 2024
  The whole trip was great, with a great tour guide on board and amazing coach drivers. The city guides were also very good. The hotel standard was high, good spacious rooms and the food was also very good.
  

  VPT Tours commented on this review

  Dear Bronwyn Middleton, Thank you for having travelled with us. Please do not hesitate to join any of the rest of tour tours. Best regards
  Trip date: September 2024
• WR

  Wendy

  · April 3rd, 2024
  Itinerary good. Guide good Multiple languages was difficult at times to listen or understand
  

  VPT Tours commented on this review

  Dear Wendy, Thank you for kind review. We hope to welcome you back soon. Kind regards
  Trip date: March 2024
• SR

  Sam

  · March 21st, 2024
  Pro: local guide’s bilingual skill and knowledges on history of each city. Driver. Good spacing for break/food on long drive. Hotel: 3.5/4 out of 5. Good clean hotel most case. Con: tour layout and inform customer on details of trip. Ie) Seville: for whole day stay in Seville tour started 9am end 11:30am? Tour wasn’t included cathedral which understandably but we weren’t inform that tickets wasn’t available same day (all sold out) if this was case tour company should’ve been inform customer in advance so they have option to buy the ticket in advance. Bus doesn’t equipped with USB charger for your phone. Make sure you carry portable battery charger
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  VPT Tours commented on this review

  Dear Sam, Thank you for your feedback. It will help us to keep improving and offering quality services. Kind regards
  Trip date: March 2024
• 

  Mir

  · February 25th, 2024
  Our trip from Madrid to Barcelona had quite a few gaps. Firstly, no detail itenrary regarding which hotels or no info of optional tours with prices was provided e.g. we were asked to pay cash for the castle tour about which we were totally clueless. We pay by card on travels & carry limited cash so this should have been informed. Secondly, the Bus was comfortable but did not have USB ports which is crucial for long travels. Thirdly, the last two days were a waste as we weren’t shown any highlights as such in Valencia except the Arts building structures where we could take pictures for few minutes and no highlights in Barcelona although we did have the time being our fifth day but the time management was absurd as we left Valencia 10am in the morning which was pretty late and reached Barcelona roughly 3pm and that was it. We paid for a tour service not a bus commute which we could have easily managed on our own too. Fourthly, they do not show you ANYTHING in Madrid or Barcelona except the commute to and from these locations. Now for the good part, our tour guide Andrea was nice and helpful. We got stuck at Nevada mall in Valencia, couldn’t find a cab nor the cab service was responding on call. We weren’t familiar with the tram and couldn’t experiment due to lack of time so we contacted Andrea via WhatsApp and she assisted accordingly. Our driver Miguel was also cordial and drove safely throughout. Our tour to Cordoba and Seville were main highlights which we did enjoy. If they tweak their plan a bit and fix the issues then this can be a much better tour.
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  VPT Tours commented on this review

  Dear Mir Ali's Thank you for sharing with us about your experience during the trip. We also take into account your feedback in order to keep offering the best services. Kind regards
  Trip date: February 2024
• LL

  Leslie

  · December 19th, 2023
  A good short trip covering most of the famed attractions of Spain. Our guide, Abel Figueira, was great. Having to provide information simultaneously in Spanish and English was not such an easy task, but he handled it with apparent ease. He was very mindful of group dynamics and kept a close watch on all to make sure no one was left behind at any stops. Also, our driver, Pedro, was super. The hotels were all fine with good breakfast buffets. The highlight of the tour for me was an impromptu visit to Sacermonte Cuevas in Alhambra to see "freestyle" flamenco.
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  Trip date: December 2023
• MH

  Margaret

  · December 9th, 2023
  Lovely opportunity to get a taste of Spain. Organized efficiently. Tour guide Abel knowledgeable, polite, responsive
  

  VPT Tours commented on this review

  Dear Margaret, Thank you for your time. We will let Abel know about your kind review. Best regards
  Trip date: December 2023
• AJ

  Ana Liza

  · November 5th, 2023
  The tour was extraordinary, the guides were good, friendly and helpful, everything was beyond expectations.
  

  VPT Tours commented on this review

  Dear Ana Liza, Thank you for taking your time to appreciate our hard work. Kind regards
  Trip date: September 2023
• HG

  Heidi

  · October 11th, 2023
  poor management, travel details were not clear and organized, late staff, hotel accommodations were not good, tour agent needs a lot of improvement
  

  VPT Tours commented on this review

  Dear Heidi, We do apologize for the inconveniences. Your review and rating will help us to improve. Kind regards
  Trip date: October 2023
• 

  Gabriella

  · May 17th, 2023
  Pepe the tour guide was great and the hotels were ok considering the price of the tour. The included tours were very good.
  Trip date: May 2023