Portugal , Andalucia & Morocco, 16 days

Customer Reviews

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  Zakeya M

  · September 25th, 2024
  Our tour guides in Spain and Portugal ( Patricia and Maria ) were amazing and super nice . Tried to make us feel comfortable all the time. Professional and informative. Hotels were mediocre and food was not good. On the other, the guide in Morocco ( Nail) was extremely bad, unprofessional, rude and giving wrong infos all the time! Never made sure everybody hears him.. walked quickly when we had people with difficulty walking and he never cared if they heard him or if they were able to catch up! We politely asked him to say the same info in Spanish and Arabic cuz maybe he got carried away with Spanish but he just gave us his back and walked away!!Being Arab and Muslim I know many infos he gave were made up and false which was bad cuz he was explaining to clueless travellers who are not local. It was about the ruling family, about people in power and how they got there and how they own everything sometimes in corrupt ways. About a never heard before saudi prince ( ashmawi) and how saudi royals are related to Moroccan ones cuz they are descendants of prophet? I’m saudi and i know they never claimed that, it’s all fake info. About how Palestinians are faking their own struggles and Israelis being the best cuz they donated tomato fields to Morocco??!! A minister who owns all gas stations and about a colleague guide who got super rich with hotel chains through shady business? I don’t think a guide should give his own delusions or personal opinions about things nor talk bad about his country. When confronted he said he was the best in Morocco and he’s been doing it for years ? he almost attacked me physically if it was not for my brother protecting me and started yelling and shouting calling us trouble makers and all kinds of things I’ve been all over the world, doing so many tours but I’ve never seen someone as bad nor ill-mannered!! Even by the end of the tour when I went to thank him and the driver he literally gave me his back! I think a corrective action needs to be taken and also he should never be a guide for your tours again
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  VPT Tours commented on this review

  Dear Zakeya, We are sorry for the inconveniences you mention to us. Unfortunately we cannot confirm that you have traveled with us. In order to help you, we need you to send us your reference number / locator to vptterminal@vpttours, as well as more... Show more
  Trip date: November 2022
• CS

  Cyndi

  · May 25th, 2023
  Overall, we had a great trip with wonderful guides. The communication prior to departure (or even the night before many city tours) could have been much better. There were attractions that required a reservation that we missed out on because we were told that day. I asked several times in advance for additional info regarding excursions and was told the guides would provide upon departure. We missed seeing both the cathedral in Seville and the Alcazar Walls because the line without an online ticket was hours longs. The majority of hotels were nice. The Farah in Casablanca was a complete dump. The room smelled like cigarettes (ashtray in room), the carpet was filthy, and there were items missing or damaged throughout the room. The process for check-in throughout Morocco was not organized. Other tours groups were able to walk in a get keys immediately because their guides had provided info ahead of time. For every Moroccan hotel we checked into, we were told to complete a form. Tour Radar has our passport number and names. If other tours completed this check in process prior to arrival, why wasn't ours? The buses in Morocco were uncomfortable. The buses in Spain/Portugal were better and had wifi/usb chargers. Our guides Andriana, Patricia, Nail, Fredrico were all very knowledgeable and fun. Andriana seemed to dislike English speakers. It showed on her face the difference between Spanish vs English speakers. While in Morocco, we were told NOT to buy anything during our free time in Marrakhech because the souks in Fes would be so much better. However, in Fes, we were not given any freetime to buy anything other than the shops we were lead to. Clearly, the tour gets a commission. The shops we were permitted to buy things from, felt like the prices were hiked up. Example, I wanted a Moroccan rug and a leather bag but didn't want to buy it from the one and only shop we were taken to. I had to leave lunch with the tour in order to buy spices. I was very disappointed to have bought most of my souvenirs from a gas station (double the price) the last day of the tour because there was not much free time. If you have ideas of seeing spice souks as advertised, you'll be very disappointed. I recommend this tour to those who can handle a very fast paced vacation. You spend a LOT of time on a bus driving city to city. You eat dinner late and have to be up early for breakfast. We plan to take a trip to Vietnam/Cambodia/Laos/Thailand in 2024. I hope this feedback helps Tour Radar improve.
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  VPT Tours commented on this review

  Dear customer, we appreciate your comments about the tour. This will help us improve in the future, as a general rule we have very good acceptance from customers and we receive many congratulations although we know that some things should be improved.... Show more
  Trip date: May 2023