UNESCO Jewels: Fantasia Rome & Puglia 9 Days / 8 Nights

Customer Reviews

• CR

  Craig

  · July 3rd, 2023
  This was without doubt the worst tour I have ever been on and in fifty years of travel that is a lot! A lack of organisation and support beginning with little or no communication and no vouchers for transfers so I was constantly concerned I would not be met, or helped with luggage on and off the train, which is what happened. The only communication was a Booking confirmation to my agent (who had to phone for that) only five days before the actual tour. It indicated the tour operator was I Love Rome, which it wasn't - it was Carrani Tours. My own emails to Tour Radar for more information and vouchers promised replies that never eventuated. On my return to Rome from Lecce the driver put me off outside the station to handle my own baggage. On my arrival in Rome, it took a time for me to get myself and luggage off the train and walk to the meeting point from the last carriage, by which time the driver had gone and 'gone off duty' and I had to find a taxi, an extra 10 euros and much trauma, as I am no longer young. The so called '9-day tour' included two days train journeys to and from Rome and two days 'Rome at your leisure'. That meant no guide, no maps, no help and the hotel nowhere near the centre of Rome; more than a km walk to the hop-on-hop-off bus that was the best and cheapest option, that should have been proper city tour with a bus and a guide. This is, in my opinion, false advertising. It was in effect a five-day tour. Others with the same tour but different initiating companies had vouchers as well as an extra two days in Puglia. In view of my experience on my Rome termini arrival from Puglia, and no indication the transfer to the airport I had paid for would happen, I hired a taxi to make sure I would be on time, an extra 50 euros. Food was so poor in Alberobello our group refused a second evening meal at the same restaurant and we found our own. The two breakfasts there also were absolutely sub-standard. Our tour guide, although cheerful and helpful, had inadequate English. All of us found it difficult to understand her, and she found it difficult to understand our questions. Two stars is actually more than this tour and this company deserves. I will go out of my way to make sure as many people as possible get to know this.
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  Carrani Tours commented on this review

  Dear Craig - we sincerely apologize for the delayed response to your review. While we know this comes late and cannot change your experience, we still want to acknowledge your feedback and let you know that every guest’s voice matters to us. We regret... Show more
  Trip date: June 2023