South Italy Campania Escape

Customer Reviews

• 

  Kimberlee

  · May 17th, 2024
  While we were extremely pleased with the daily tour offerings (we have already completed very favourable reviews for the World Tours day trips) and the location of our accommodation, we wish to alert future travellers about two issues with the accommodation. Firstly, our accommodation was very basically furnished and a couch and mini-fridge would have been helpful. Secondly, there was an infestation of winged insects that appeared to come from the drains in the bathroom. Over our 4 night stay we killed, on average, 12 per day - despite being out for most of every day. Our biggest dissatisfaction, however, was with Campania Overland’s staff who immediately became defensive and attacked us when we made an innocent inquiry about breakfast. Campania Overland (CO) chose an accommodation which serves breakfast from 8:30 to 10:00 and advertised 4 breakfasts included in the package. However, for 3 of our 4 mornings we were instructed to be at a tour pick-up location prior to 8:10, so we missed 3 breakfasts due to Campania Overland’s scheduling and misaligned selection of accommodation. Most grievous was their complete unwillingness to accept any responsibility or to resolve the problem. We posed several polite requests which were met with snarky, aggressive responses that dumped the matter in our laps. We were made to feel that it was our fault that we weren’t getting breakfast although we had been bounced back and forth between the hotel and CO and had done whatever we had been instructed to do to resolve this issue. Bottom line: Campania Overland appear not to do adequate research in order to align scheduling nor do they stand behind what they promise to deliver. Note: Eventually, they did reimburse us $22 CAN for 3 breakfasts for two people, which was communicated to us in a curt, unapologetic message.
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  Campania Overland commented on this review

  Dear travellers, We always thank those who choose us, even if after our availability they have the courage to say bad things towards us like those you wrote in this pseudo review. As for the question of breakfasts, we do not allow ourselves to publish... Show more
  Trip date: May 2024
• R

  Rob

  · May 11th, 2024
  Tours where good although some extra time in the towns along the Amalfi Coast would have been good. Tour guides where very knowledgeable and great fun
  

  Campania Overland commented on this review

  Dear traveller, We always thank those who choose us, especially people who like and appreciate our assistance and professionalism, and above all we appreciate polite customers, just as we are, after all, we are pleased that you had a good time with us... Show more
  
  Trip date: May 2024
• PF

  Pierre

  · July 13th, 2023
  Hotel room was large and comfortable = 5* Hotel location was difficult : NO buses, NO subway close by. We had to walk a LOT , even to reach meeting points for daily tours !! (2*) Staff was VERY friendly and helpful. (5*) TOUR to POMPEI / VESUVIO was excellent, considering the conditions... Excellent LUNCH and wine testing (5*) We did the VESUVIO hike, all the way to the TOP ! (5*) TOUR of NAPOLI was good. / We saw many more places, and took the subway (5*) Note : we had problems with the street food . Difficult to find good, relaxing places to have dinner in NAPOLI. ..Next time we will consult a TOUR GUIDE BOOK.
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  Campania Overland commented on this review

  Dear, we didn't provide street food but only dinner and pizza lunch at the restaurant, so I don't know what you're referring to, as far as the hotel is concerned, it was chosen precisely because of its very central location, in the heart of Naples where... Show more
  
  Trip date: June 2023