The romantic Rhine Valley and the rock of the Lorelei (port-to-port cruise) - VICTOR HUGO

Customer Reviews

• HR

  Hedwig

  · September 25th, 2024
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  The cuisine, the food and the service were excellent! The route was good, the information that there is no possibility to reach the city on your own at the landing place Rastatt was missing. There was a bus stop on site, but unfortunately no bus came! The excursion on offer was very expensive. The excursion to Rüdesheim with a visit to the vineyards and wine tasting was a joke! Serving the wine in shot glasses and a dry, small pretzel at the wine tasting is not possible! Not a sip of water, nothing else for the price, really a joke! It would have been nice to at least get out and taste the grapes in the vineyard. The musical instrument museum was interesting. Perhaps the information was given in French, there was no information in German! Our German-speaking translator translated in 1 minute what was said in French for 10 minutes.
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  CroisiEurope River Cruises commented on this review

  Dear Mrs Reckerth, Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the cuisine, food, and service on board, as well as the overall route of the cruise. We regret that the information regarding transportation options... Show more
  Trip date: September 2024
• PK

  Paul

  · June 14th, 2024
  Despite the high level of the Rhine causing navigation issues this being my first river cruise was a great experience. The cabin was roomy enough, comfortable and clean. The meals served were generous and delicious. We can’t speak highly enough of the staff. The entire crew from cleaning to kitchen to wait staff to hosts everyone was amazingly friendly. We were the only two English speaking guests and this was not a problem as all staff made us feel at home. We loved the CROISI experience and the ship. We are already thinking of our next cruise.
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  Trip date: June 2024
• DS

  Deirdre

  · July 3rd, 2023
  An enjoyable and relaxing cruise. Staff were very helpful in making alternative arrangements to land excursions when I felt unable to participate in the proposed tours. The French Cuisine was excellent although at times lighter meals would have been preferable as a change during the hot weather experienced. Travelling companions provided jolly company.
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  Trip date: June 2023
• MB

  Martin

  · April 21st, 2023
  Fabulous trip, loved it. Fantastic good and staff. Would highly recommend
  

  CroisiEurope River Cruises commented on this review

  Dear Mr. BAGNALL, we would like to thank you for taking the time to leave a review of your cruise with us. We are so glad to read you had a fantastic trip. We hope we'll have the pleasure to welcome you again on board one of our ships. Best regards,... Show more
  Trip date: April 2023
• AH

  Ann Christine

  · May 22nd, 2022
  We could not fault anything. We had a wonderful time and the staff were very attentive.
  

  CroisiEurope River Cruises commented on this review

  Dear Mrs. Houghton, Thank you for taking the time to review your cruise. We are so glad to read you had a great experience. We hope we'll have the pleasure to welcome you again soon on board one of our ships. Best regards, Customer Care... Show more
  Trip date: May 2022
• MS

  Mark

  · November 2nd, 2019
  Staff were good, accommodation comfortable and pleasant and slightly larger than we’d expected
  

  CroisiEurope River Cruises commented on this review

  Thank you Mr. Simpson for your great review. We hope we'll have the pleasure to welcome you again on board one of our ship. Best regards CroisiEurope Customer Care Department
  Trip date: October 2019
• HB

  Henning Ole

  · July 22nd, 2019
  1 Out of approx. 168 passengers, only 6 were non French, 4 from Gibraltar and 2 from Norway, resulting in a situation that all events, guided tours, general communication etc. on-board were based on French speaking guests. 2. When the guides, ship staff etc. tried to give the 6 of us some verbal info in English at the meals, the French guest disturbed so much that it was nearly impossible to hear what was communicated. 3. On one of the guided tours which where to a wine yard, all communication was on French , we where handed out a paper in English whish only gave some general facts and details. The same was on a museum where the 6 of us speaking English was denied to go by ourselves but had to stand in the crowd of French participants with an peace of paper giving the description in English, not easy to concentrate among 40 French speaking. As and comment we can inform that 2 years ago we where on a river cruise on Mekong being the only ones from Europe, everybody took care of us and incorporated us "in the crowd" and gave us full attention during the entire voyage. The ship it self has seen its better days although we where told, it had been upgraded and refurbished in 2007. To much wear and tear combined with an interior allowing for too much dirt, debris etc. to be present, carpet on floors is out. Dinning room was to small being over crowded. Serving during lunch and dinner was slow due to undermanned staff. Breakfast was between 7 and 9, when entering at approx. 8 to 8.30 much of the breakfast stuff on the buffet was gone and were not replaced.
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  CroisiEurope River Cruises commented on this review

  We are sorry to read about your experience on board our ship. We make a strong point to care for every passenger the same. Please be assured we'll make sure such a situation does not happen again. This ship was indeed refurbished in 2007. We've taken... Show more
  Trip date: July 2019
• 

  Paul

  · July 20th, 2019
  Fabulous crew, great food, wonderful service, lovely ship! We had a super holiday!
  

  CroisiEurope River Cruises commented on this review

  Thank you very much for this great feedback!
  Trip date: July 2019