La Dolce Adventure (15 destinations)

Customer Reviews

• A

  JessicaAragon

  · April 25th, 2023
  There was 1 guide from Austria to Prague that was always really unprepared, her accent and choice of words was so difficult to understand and I am sure we received less than half of the information and details than the Spanish group. I think her name was Beatriz, also she was rude a couple of times.
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  Europamundo commented on this review

  We appreciate your valuable feedback and hope to offer you an improved service on your future tours with us. Europamundo team :D❤
  Trip date: April 2023

  Review collected by Europamundo
• JM

  Jerico

  · May 15th, 2024
  great experience! We went to top sights, and the cruise were amazing. It’s spring time, almost summer, I just wished the hotels have better ACs. And longer time for breakfast, because we are always hurrying in the morning since most departure time from hotel is around 7AM. Overall, the itinersries are well-planned, and tour guides were great.
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  Europamundo commented on this review

  We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with us.... Show more
  Trip date: April 2024
• J

  Jerry

  · May 14th, 2024
  A very big shoutout to our tour guides for being so caring and accommodating, with the most special 10 stars to Yurena on our Italy leg. She did way beyond her job. Other guides did really great too such as Hugo (or Yugo?), Nikki, and Javier. I'm not sure if it's European standards, but all hotels we went too are literally hot. AC doesn't cool up, even if we adjust it to cool mode and lowest temperature. It's spring time (near summer), and ACs are just hot too. Asian ACs are way way better. I'm not sure if it's European standards, or because the hotels we went to are 3 stars. Would appreciate too if Amsterdam hotel is near the city center (not near the airport).
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  Europamundo commented on this review

  Europamundo is dedicated to providing our guests with an exceptional experience from start to finish. It brings us joy to hear that our dedicated team of representatives made sure your first guided holiday with us was as unforgettable as you described.... Show more
  Trip date: April 2024
• 

  Fiona

  · April 25th, 2024
  We saw a lot! Eva is an amazing, very patient guide!! Hotels were comfortable.
  

  Europamundo commented on this review

  Thanks for the great review Fiona, we are so happy you enjoyed your adventure with us and I will make sure Eva knows! . Europamundo team :)❤
  Trip date: April 2024
• MR

  Mayur

  · February 21st, 2024
  Meticulously planned but very average and inconsistent execution... when there were 3 different guides doing tours, we enjoyed time only with guide Padro. Also enjoyed some locations. Pros: lots of activities in short amount of time... literally living on edge... many locations with good local guides. Made real good Filipino friends, perfect takeaway from tour. Cons: tour guide forgot us on day 1, explanation given to us was too many people join and leave so had no idea we were joining... mistakes happen, how we deal with them matters. Additionally there was little flexibility during tour, even on last visit of the day, they couldn't provide extra time when requested by everyone. Bad weather can be handled by changing item on itinerary, but we were mostly forced out in rain and forced into bus once rain stops... there was Spanish tour identical to our English tour, they were provided with flexible options and practical experiences - so it was ruining our tour knowing we are left out. Only biggest highlight for tour was customer service pre/during tour by team at office (Gaby), and guide Padro.... rest was good enough but not so much enjoyable.
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  Europamundo commented on this review

  Dear Mayur, Thank you for providing us with your feedback. We appreciate your kind words about Pedro, the tour guide, and we are glad you found him attentive and helpful. Additionally, we appreciate your comments about our dedicated customer service... Show more
  Trip date: January 2024
• D

  Donna

  · December 21st, 2023
  It was a good trip, just really fast. The tour guides were all great, the coach bus was nice and hotel rooms were good.
  

  Europamundo commented on this review

  Hi Donna. We are thankful that you took the time to give us a positive review of your tour experience. We are delighted to learn about your positive encounter with our professional tour guides. Our belief is that these guides are the heart of each... Show more
  Trip date: October 2023
• 

  Thanya

  · October 15th, 2023
  It was ok for there are people that should be educated before going on a tour with other human beings. I don't even know why I'm filling this out because you don't do anything about it ANYWAY. You as a money making focused company on your targets goal and $ bottom line won't change a thing and you will not even answer me . So most probably I will be acustomer that you lost .
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  Europamundo commented on this review

  We appreciate you providing us with your insights. We acknowledge that certain elements of the tour fell short of your expectations, and we regret any inconvenience this may have caused. It is essential to highlight, as per our terms and conditions... Show more
  Trip date: September 2023
• ED

  Erminia

  · September 6th, 2023
  Thank you for an awesome tour. The selection of locations were beautiful. I cannot say which was my favourite. The accommodation was excellent. The tour guides and bus drivers were very knowledgeable and helpful. Again thank you.
  

  Europamundo commented on this review

  Hi Erminia. We are thankful that you took the time to give us a positive review of your tour experience. We are delighted to learn about your positive encounter with our professional tour guides. Our belief is that these guides are the heart of each... Show more
  Trip date: August 2023
• GC

  G

  · August 24th, 2023
  We had a bad experience touring with Europamundo, my wife needed urgent medical attention, the tour guide advised us that the medical insurer was going to contact and act urgently, waiting for hours, nothing happened, she called again the insurer and this time the guy answered the phone, know nothing about the claim , so waiting more hours, nothing happened, I had to take my wife to the nearest doctor, so she can be assisted, after a day I received an email from the medical insurer asking all the detaila and the like, I didn't answer back because I understood was just a joke dealing with them. After the above mattert, the tour continued, we arrived in Praga, the tour guide (Cristina) ordered to leave all our belonging on the bus because we had to walk, she said that the bus was going to be closed and supervised by the bus driver, guess what? when we returned to the bus, my wife cheked her bag and a $ 15,000 ring was missing from the bag, we notified the tour guide (Cristina) what happened, she asked everyone on the bus to return the ring please, nothing happened, the tour guide promise us to email the report of what happened so we could at least make a claim with the insurance, guess what? after one and half month, we haven't received any report or the like, noone knows anything. Now, will you touring with this guys?
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  Europamundo commented on this review

  Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are truly sorry for the difficulties you encountered during your tour with Europamundo. Regarding the medical incident, we genuinely regret any... Show more
  Trip date: July 2023
• AC

  Andrea

  · July 5th, 2023
  Overall a good trip and for the most part great selection of locations and boat trips etc. There were things that I would change. About half of the hotels were not of great quality either because of location or poor services. Most of the local guides were good but several did not use headphones so it was difficult to hear them or follow their instructions. Numerous times long "technical" stops made us late getting to our location and so due to limited time we had decide whether to sightsee or eat.
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  Europamundo commented on this review

  Hi Andrea. Thanks for sharing your thoughts with us, we really appreciate hearing from our guests. Exploring so many captivating destinations in a snapshot of time can be quite an adventure, and we always strive to include the perfect amount of time at... Show more
  Trip date: June 2023