Jewels of Europe (21 destinations)

Customer Reviews

• A

  MATTHEWCATHELL

  · July 4th, 2018
  The biggest trip that was on the itinerary that was excluded was the train ride from Innsbruck to Zurich. In the vouchers, it said cancelation is possible for bad weather. The guide stated there was no planned train ride, and its for less than 25 people which at the time was correct for the number of people on the bus. The guides should look at putting a meeting point in a less busy area. For example, the guide switched at the Louvre Museum and choose to meet near a busy street intersection causing us to wait +30 mins as people werent present. Some of the buses were well equipped with ac, power and wifi. While most buses had bathrooms, they asked us not to use it as we make stops at least every 2 hrs. Some stops never happened as some days were 3-4 hrs becauses they were behind schedule. The bus from Prague to Innsbruck broke at a rest stop. The driver use zip ties to secure the door and continue to drive. While at Munich, the driver proceeded to get the bus fix without telling the guide and they couldnt speak the same language. Almost 1.5hr later the bus showed up and later that day we shared a bus with another group to Innsbruck.
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  Europamundo commented on this review

  We would like to express our gratitude to you for your feedback and assistance in our ongoing efforts to enhance our services. Europamundo team
  Trip date: June 2018

  Review collected by Europamundo
• 

  Noemi

  · May 30th, 2024
  Find other ways or other companies to tour with. Do not use TourRadar and Europamundo. You are wasting your money and time if you do.
  

  Europamundo commented on this review

  Dear Noemi, Thank you for sharing your insights about the tour with us. While you were traveling, Our customer service team contacted you several times to investigate the core of your dissatisfaction and resolve the issue in real time. Unfortunately,... Show more
  Trip date: May 2024
• 

  Leanne

  · December 29th, 2023
  It's hard to rate this as there were good parts and bad parts. Overall though, for me personally, I think the bad overrode the good. This was the first tour I'd gone on and we were on a 19 day tour. That's 19 days of non-stop travel, sometimes up to 12-14 hour days, which was necessary to cover as much ground as it did, but honestly, it was exhausting. I got quite ill early on, thankfully there were two stops where we had two consecutive nights in the same hotel, so I was able to get some much needed rest by skipping the days activities in those cities. We saw some absolutely beautiful scenery and went to places I'd never have known to visit without the structure of the guided tour. But we'd often be left in cities with hours of "free time" to kill. These where nowhere near the hotels, so we couldn't choose to rest, and there was minimal guidance as to what to do to fill the time, so unless you'd extensively research each city ahead of time, or you were content with constant shopping, you were left to wander aimlessly or find somewhere to hunker down for the duration. Again, when ill, this was especially painful, because you're just counting down the hours to be taken to check into a hotel so you could collapse into bed. We had some really great hotels, and some less than great, I'd say on average they were solid 3-4 stars. But sometimes we couldn't get all the group in the one hotel, so we had additional travel time between hotels in the mornings / nights to get everyone together. The guides were some of the loveliest people you will meet, and I have nothing but praise! But as Europamundo is a Spanish based company, the guides we had all had English as a second or third language (and complete props to them, I only speak one!) but sometimes it could make it hard to understand them. Overall, I would say it was worth it for the experience I was able to share with my son, and the bragging rights I have to say I did a European tour, but for the money, time, and effort I spent on the trip, I was mostly unhappy. That's not to say the tour company was to blame! And it could simply be that this kind of holiday was just not for me or my family, but I do feel like the tours try to cram in so much quantity, they may loose some of the quality.
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  Europamundo commented on this review

  we appreciate your valuable feedback and hope to offer you an improved service on your future tours with us. Europamundo team. Europamundo team :D❤
  Trip date: October 2023
• BB

  Brad

  · February 1st, 2023
  We found the guides on our tour to be excellent, in particular Julio Villar. There were a few areas that could have been improved. Firstly the locations of the accommodation in Paris. As different tour groups got together to do the city tour but the two tours were staying at hotels the other side of the city, so we wasted many hours sitting in traffic going across town to pick up the other tour group. This didn’t happen in other cities as the hotels were close together. Also it wasn’t clear in the brochure which items I needed to pay for and which items were included. Like the Palace of Versailles. The brochure says that you will take us to Versailles and then when on our way we get told we need to buy tickets. But other rockets are covered like the Eiffel Tower, so it’s just not clear. However we had a great time so thank you
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  Europamundo commented on this review

  Thank you for your feedback and for highlighting Julio Villar's excellent guidance. We appreciate your comments about hotel locations and the clarity of inclusions. Your input will help us improve our tours and communications. We're glad you had a great... Show more
  
  Trip date: January 2023
• BH

  Brock

  · June 30th, 2022
  Overall, we really enjoyed our tour with Tour Radar. However, we signed up months in advance for our tour and received an itinerary. When we arrived at our first hotel (Novotel in Paris), after not having slept in 24 hours, we were not able to check into our room (which had no air conditioning) for eight hours. We were also treated horribly by the hotel staff. Then, although our itinerary showed our tour as beginning on the evening of our arrival, no one showed up that night from Europomundo, and no informational meeting was provided that night (as our itinerary indicated). We found out the next day that the itinerary for the tour had been changed (with no notice given to us) and that many events had been deleted. The next day, the guide informed us that we did not have time for our Louvre museum tour (for which we had purchased tickets months in advance), and she refunded our tickets without asking us. Then we stood in line for individual tickets the next day but they were sold out. We complained to the tour guide, which gave us a reputation for being “high maintenance” clients with the other guides. We were never informed that very few of the other tourists would be American (nearly all were Indian or spoke Spanish only). Also, we had six different tour guides, rode seven or eight different tour buses, and changed tour groups around eight times. It would have been helpful if we had been informed about this in advance and had received a “what to expect on your tour” packet in advance of our tour. On a positive note, Gabby was a fantastic tour guide. We highly recommend her! Angelos was pretty good too.
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  Europamundo commented on this review

  Hello, we'd like to extend our apologies for any challenges you may have faced during our tour. We remain hopeful that, despite these hiccups, your overall experience will still be a collection of enjoyable memories. Additionally, we want to assure... Show more
  Trip date: June 2022
• NF

  Najat

  · January 5th, 2020
  Very good overall - some guides talked a lot... Otherwise, it was well organized, plaisant and interesting to learn more about each country.
  

  Europamundo commented on this review

  we appreciate your valuable feedback and hope to offer you an improved service on your future tours with us. Europamundo team. Europamundo team :D❤
  Trip date: December 2019
• OC

  omar

  · July 30th, 2019
  Buses (except those from Europamundo) had limited or no internet, no charging plugs, drivers that could barely communicate with the guides and not in optimal mechanical condition. One delay and one time stranded on the road for two hours.
  

  Europamundo commented on this review

  Hola ,omar caycedo We will take your comments into consideration and analyze them to improve. Thank you very much and we are at your service. Greetings Gabriela
  Trip date: July 2019