Secrets in White and Green (23 destinations)

Customer Reviews

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  Jaime

  · November 20th, 2018
  Great value and the itinerary included lots of places to see in a short amount of time! The staff was very informative and helpful The split between free time and group activity was fairly balanced.
  

  Europamundo commented on this review

  Hello Jaime, receive a warm greeting from us. We really appreciate your good comments about the operation of your tour and our staff. We are pleased that you have been totally pleased. We are at your service. Best regards.... Cynthia from Europamundo
  Trip date: November 2018
• RH

  Rachel

  · September 25th, 2018
  This tour is fraudulently misrepresented by Europamundo. The brochure gives the impression that there are three tours: Secrets in White and Green (13 days), Desired Europe (16 days) and Vibrant Europe (18 days), it actually operates quite differently. Groups join and unjoin out of the group almost on a daily basis, like a hop on hop off bus. For example, we were told that 9 additional people would be joining us for Day 5 of the trip. Others exited the trip on Day 5. This happened virtually every day that it made the group very disjointed. The hotels were so far out of the cities they were supposed to be in that I’m not sure they were actually in the cities they claimed to be in. Several of the hotels were close to the airports, but all hotels were at least 20 minutes but often 30-40 minutes outside of the city. Some were in areas I would not consider safe to walk outside at night. Hotel rooms had damage, were dirty (some guests who were in the medical field concluded the carpet stains were blood) and some were near the quality of staying in an RV (recreational vehicle/camper). One bathroom was small and made fully out of plastic. While you may make assumptions based on the cost of the trip, be assured that this is an extreme budget trip. The motto of this tour seems to be: If it’s free, it’s probably in; If it costs even 1 euro, it’s probably isn’t. The map that we received in Amsterdam was a free map from Qpark (a parking company) that had such large logos that the map was essentially unusable. While I don't know for sure, I am convinced that several of the stops gave kickbacks to Europamundo as there was nothing of value at these stops other than a store. The first bus I was on - yes you will trade buses multiple times - had a toilet but it was kept locked. The next buses charged 1 euro to use the bathroom and they made sure it was per person, not per family. None of the buses had any way to charge a phone, even in the case of an emergency. And WiFi, you're kidding, right? The tour says breakfast is included, if you can get it. Another area of budget was the breakfast that was included in the tour. Some hotels had 2 different breakfasts – one for their regular guests and one extremely pared down version for the Europamondo guests. Most of the Europamundo breakfasts included predominantly breads and sandwich meat, not a proper breakfast. One hotel had a 40 minute wait for breakfast and they were out of food by the time I reached the front of the line with 50+ people behind me. Not a single piece of bread/roll or cheese was available. Another day the hotel had one single serve coffee maker (that takes 30+ seconds per person) for 150ish guests for breakfast and no other coffee options. If anything happens during the trip, you are essentially on your own. Europamundo says you should tell your tour guide about any issues and they will address them on your behalf. But the guide does nothing and neither does calling the office or the emergency number. All in all, I am very disappointed in this tour and with Europamundo. They misrepresented the tour to the point of fraud. I am filing a chargeback to get my money back. Save the headaches. Don't book this tour or anything else from Europamundo.
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  Europamundo commented on this review

  Hello Rachel , Thanks for sharing your feedback! We’re extremely disappointed to hear your comments about you trip and we really apologize for the wrong impression you had it. It seems that it happened due to some kind of misconception as you know we... Show more
  Trip date: September 2018
• JM

  jasbir

  · November 25th, 2017
  Accommodation: was better than I expected, except for Paris where I slept on a sofa bed. I was not expecting that a shared room would mean one of the occupants had to sleep on a sofa. it was extremely uncomfortable and borderline ruined my experience in Paris as I was always tired as a result of lack of sleep. Guide: Linus was BEYOND EXCELLENT. made an extra effort with every traveller and was amazing company. Enjoyed being around him. Mustafa was good too. Cecilia was the WORST. the day I landed she called the taxi driver and said to me that the next day was free ( I arrived on 12th and my tour started on 13th). she said not to expect her on 12th; but on 13th. This was a surprise. I spent the whole of 13th in prague and returned to the hotel at around 6:15 pm. she called my room at 6:30 and asked if I wanted to join the group for dinner. I said I will be down in 5 mins. my itenary said I would meet her at 7:30. I rushed. I was confused as the itenary said 7:30, but she called me at 6:30 but she also told the taxi driver that I shouldn't wait for her. I when I got to her within 5 mins (at 6:35 sharp), she yelled at me infront of the other travellers and pointed at the clock and said 'CAN YOU NOT SEE THE TIME??? WE ARE LATE'. This was by far the worst experience. Zurich was excellent, Amsterdam was excellent. cruise on lake Zurich and river Rhine were fabulous!
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  Europamundo commented on this review

  We extend our gratitude for your review and eagerly anticipate the opportunity to have you in your future journeys. We' re delighted that you had this incredibly experience with us. Europamundo team :D❤
  Trip date: November 2017