Jewels of Scandinavia End Helsinki (6 destinations)

Customer Reviews

• TD

  Tamara

  · September 7th, 2024
  Guide was a very poor English speaker. At many stops we were so rushed we couldn't enjoy the stop. Tour not organized around meals, missed lunches and dinners. Not the same group throughout the tour. People joined and left at each city. Part of the tour was mixed with Spanish speakers. Not sure if English speakers received the same information as Spanish speakers. I would not tour with this company again.
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  Europamundo commented on this review

  Dear Ms. Dorfman, Thank you for taking the time to share your thoughts on the "Jewels of Scandinavia" tour. We sincerely value your feedback, and I regret that your experience did not meet your expectations. First, I would like to inform you that, as... Show more
  Trip date: August 2024
• RL

  Randal

  · May 31st, 2024
  I travelled from Copenhagen, Denmark through Sweden, Finland and then on to Estonia, Lithuania, Latvia, Poland and back to Berlin. I was hesitant about these trips, because the majority of people are Spanish/Portuguese speaking. But, the guides both spoke English well and there were a couple other people who spoke some English so it went well. Tony and Bijo were excellent guides with a vast knowledge of each place we went. Even if you asked something they didn't know, they would find out for you. Tony and Bijo went above and beyond to make everyone's trip the very best experience. Some mention the hotels being a bit far, which in most cases didn't bother me, as we were close to public transportation. There were a couple instances where I agreed that the hotel should have been a bit closer to the touristic area. These trips are designed for independent travelers as there is a lot of free time to explore on your own, but you almost always have a city tour before the free time to orient yourself.
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  Europamundo commented on this review

  We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with us.... Show more
  Trip date: May 2024
• CC

  Christopher

  · October 31st, 2023
  The tour itself was nice. It felt like we spent a lot of time traveling on a few days. The guides were helpful but the Europamundo support staff in Spain was horrible. I will never book again with Europamundo because of the response from their support staff on their help line.
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  Europamundo commented on this review

  Dear Christopher, Thanks a bunch for reaching out and sharing your concern with us. We received your request to switch the tour language to Spanish, and our customer service team swiftly got on the case. Unfortunately, during the high season, every... Show more
  Trip date: September 2023
• S

  Sally

  · August 15th, 2023
  We travelled the final leg of our Scandinavian trip with your company Europamundo, from Sweden to Helsinki. Total confusion re time our transfer was to pick us up from our hotel to join another group of yours in another hotel in Sweden. We eventually had to get our own taxi to join your big group. Ferry trip was fine but when we got to the hotel in Helsinki, twice we were given keys to our room and on both occasions there were guests already in the rooms. Third time lucky we got keys to a vacant room. This was unacceptable. The hotel did upgrade us after much complaining. Obviously their is a lack of communication between your group leaders, the hotels & your travellers. I will not be travelling with Europando again.
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  Europamundo commented on this review

  Thank you for taking the time to provide us with areview of your experience with our tour. We value your opinion and have sent it to the appropriate department for quality improvement purposes. Europamundo team :D❤
  Trip date: August 2023
• SW

  Siew Bock

  · August 6th, 2023
  Tour was enjoyable. Major major let-down in failure of arrival pickup within contracted time of 90min after aircraft arrival. Told to wait when contacted before asked to pay and make my own way to hotel. Not the faults of the guides who were excellent.
  

  Europamundo commented on this review

  Thank you very much for sharing your detailed and impartial insights about your tour with us. We are delighted to hear that you generally enjoyed the tour. However, it is regrettable that certain aspects of the tour did not meet your expectations.... Show more
  Trip date: July 2023