Best of Argentina & Brazil

Customer Reviews

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  Sheree

  · February 26th, 2025
  After experiencing exceptional service from Leo in Peru (who I highly recommend) and the kindness and professionalism of Lulu in Argentina and Brazil, my father and I were unfortunately met with a completely different standard of leadership from Yamila. Her behaviour and attitude not only crossed a professional line but also a personal one. What was supposed to be the experience of a lifetime—one that we poured a lifetime of savings into—was heavily tarnished by her dismissiveness, rudeness, and lack of care for our health, safety, and overall enjoyment. Instead of enhancing our journey, her poor conduct overshadowed the entire trip, leaving a lasting negative impression that will stay with us forever. There were also several logistical issues that added unnecessary stress. Key itinerary details were poorly communicated, leaving us scrambling for information. The coastal train activity, which was listed as an option, was disregarded by our leader without explanation. The Ibera Wetlands excursion—a major highlight—was not only poorly managed but also raised serious safety concerns that were ignored. Throughout the trip, there was an evident lack of organisation, consideration, and effort to create an inclusive group environment. Despite bringing these issues to Intrepid’s attention, their response prioritised protecting their staff over making things right for their customers. I simply requested a direct apology for the poor treatment my father received, but they refused, citing company policy. While they acknowledged that Yamila’s behaviour was disappointing, their refusal to hold her personally accountable speaks volumes about how they handle customer concerns. I can’t speak for the other tour leaders in Argentina and Brazil, but if you choose to do this leg of the trip, make sure it’s not with Yamila. Going with a tour group always carries some risks, but typically those risks come from the dynamics between travellers—not from the very person who is meant to guide and support you. It’s a shame that an otherwise well-structured itinerary was completely undermined by poor leadership. A trip like this should leave you with lifelong memories of joy and adventure. Instead, thanks to Yamila, my father and I are left with a deeply disappointing experience that we will never forget—for all the wrong reasons.
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  Intrepid Travel commented on this review

  Hello Sheree, thank you for taking the time to post a review. We agree that a trip like this should leave you with lifelong memories of Joy and adventure and we are sorry to learn of your experience. We would welcome the chance to discuss this with you... Show more
  Trip date: October 2024
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  Steven

  · September 27th, 2024
  Good vacation. Good guide. Good organization
  Trip date: September 2024
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  Richard

  · May 10th, 2024
  Loved the tour with Iguazu Falls being the highlight. Ipanema Beach was our favourite and enjoyed being buffeted by the waves. Our guide Javier did a really good job and the whole group was very appreciative of his efforts. Also got to see the resting place of Evita and Christ the Redeemer close up!
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  Intrepid Travel commented on this review

  Hi Richard, thank you for sharing your experience and posting this wonderful review. It’s great to know how much you enjoyed your tour and that your leader did such a great job. We look forward to welcoming you on another of our adventures soon!
  Trip date: April 2024
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  Anonymous

  · April 26th, 2024
  Structured tour of the main sites in Buenos Aires-Iguazu-Rio De Janerio. Although needed more time in the main 2 cities as not enough time to savour major sites or venture beyond. Tour guide Santiago was exceptional as a Guide leader and human being. Took care of everything and supported and was really interested in who we were and what we wanted out of the tours. My suggestion would be to go for the Premium package rather than the Explorer package to get a better quality of hotel. The open top bus tour in B.A is a good orientation exercise prior to the guided trip as it gives more time to explore what you like rather than what I
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  Trip date: April 2024
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  Robert

  · March 2nd, 2024
  A great experience. Intrepid leader Javier Buchnann is excellent
  

  Intrepid Travel commented on this review

  Hi Robert, thank you for your review. We are pleased to know that Javier was a great guide, and we hope you had a fantastic time exploring beautiful Argentina and Brazil. Stay well.
  Trip date: February 2024
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  Christopher

  · December 28th, 2019
  The tour was great with our tour leader providing outstanding service by constantly ensuring that we were aware of upcoming activities, meeting times, restaurant suggestions and points of interest. I could not recommend Hernanda more highly. The majority of our group integrated very well however, as I imagine is the case in all group tours, there were a few who did not listen to the group leader and as such were constantly questioning what was happening. It is hard to listen when you’re constantly tapping on your cell phone!! Would do another Tourradar tour in the future without hesitation. All accomodation and tours were excellent. Thanks Hernanda for a great experience.
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  Trip date: December 2019
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  Julianna G

  · September 18th, 2019
  It was great, well coordinated and organised, only didn’t give it a 1 a we could have done this part of our trip without a tour.
  Trip date: January 2019
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  Mariluz G

  · September 18th, 2019
  Was very well organised. I felt safe at all times as a solo female traveller and was lucky to make great friends on the trip!
  Trip date: January 2019
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  Jeremy J

  · September 18th, 2019
  Very professional, nice balance of guided and free time, well informed friendly and sensible, accomodating guides.
  Trip date: January 2019
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  Ann J

  · September 18th, 2019
  Well organized, tour leader was great. Hotels were in a good location. Intrepid care for local people.
  Trip date: January 2019