Southeast Asia Discovery: Seasides and Street Food

Customer Reviews

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  Felix

  · January 8th, 2024
  This was my first time ever travelling without family and it was amazing! One of the best months of my life. Our CEO Tong was brilliant and full of knowledge about where we were going and what we would be doing. He made sure to have enough time for anyone and helped in anyway he could to make things run smoothly for everyone on tour including myself. If you go on this tour, make sure you ask for Tong or (Phanet Tep) as your CEO!
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  G Adventures commented on this review

  Hi Felix, Thanks for sending through your feedback! Glad you had an amazing experience. Our world deserves more you.
  Trip date: December 2023
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  James

  · August 19th, 2023
  I've been travelling with g adventures since 2015 on 7 tours and unfortunately it's no longer the same company it used to be. My most recent trip to SE Asia with g was the worst travel experience of my life. G states it value customer experience, safety and service; none are true anymore. Problems: brown water coming out of taps, unable to wash for 3 days in a hot and sweaty climate fire broke out in wooden bungalow due to lack of electrical safety standards (exposed wiring in wooden buildings where water leaks onto said wires) bed bugs holes in mosquito nets Ant infestation mould standing water for insects under bungalows that were not properly sealed allergies made clear to guide, yet upon arrival food ordered set off allergies and i had to take medicines otherwise would have ended up in hospital or dead 8 allergic reactions in 4 days, resulting in severe rashes on neck and feet. Caused burning pain, bleeding, pus therefore unable to wear shoes or tops without further pain and suffering - 1 month for recovery, first week back my neck scaled up, was burning/stinging, itchy and my skin had gone grey. activities both included and optional were either horribly executed or extremely misleading in description and price. examples below Angor Wat is an amazing site, but the tour guide selected would constantly go on rants while the group stood in mid day heat (30-40C) with no shade, putting everyone at risk of sunstroke/dehydation. There was no adaptation to conditions and not only that but he took up most of the time explaining every detail on each and every wall of the site. This meant that we would only have maybe 5-10 mins to do any actual exploration of the sites and it was so rushed we didn’t get to enjoy the temples. The “floating village” was $25 each for an hour long ride in a “boat” that was constantly getting stuck, vibrations gave everyone back/bottom pains and to top it off there was not even 10 buildings total around, so to call it a village is not even remotely accurate. On top of that when we arrived there we just circled a couple of houses and headed back. It was a complete waste of time and money, a sentiment that was shared among the whole group. For 2 makeshift boats of 7 people based on what I remember that comes to $350, there is no way it cost anywhere close to that in fuel and time even after you deduct the tour company fee these are just a few of the problems we had on our tour, there are plenty more but it would take an essay to describe them all Overall for what the tour cost compared to what we got in return, including the activities felt like a money grab and there doesn’t seem to be any consideration for the health of the travellers. I’ve never in all my years travelling solo or with g adventures had to go to the pharmacy/hospitals so many times. The fact that every single person on the tour suffered in one way or another from health issues, something I’ve never seen before on a tour. Cost of tour for 2 people not including flights, visas, spending money: £4000+ Refunded amount after contacting the company and describing all issues: £300 Also their investigation process is a joke here is one of their findings: "Regarding the fire - the tour guide was not informed of this. The owner of the property advised there was a short circuit to the breaker, but there was no fire so the group was not in danger" which is hilarious as 4 people from our group including myself watched the staff put out the fire in the common area avoid this company like covid, just turned into a massive money grab with no concern for safety, experience or customer service
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  G Adventures commented on this review

  Hi James, I'm sorry to learn that your experience did not meet with your expectations. I appreciate that you've been in touch with our customer solutions team already, please feel free to reach out again should you have further concerns.
  Trip date: May 2023
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  Robert

  · March 27th, 2023
  Ratha was the best tour guide ever he was so much fun but also very professional. I would highly recommend this tour to anyone who doesn't mind a fast pace tour around Indochina.
  

  G Adventures commented on this review

  Hi Roberto - Thanks so much!
  Trip date: February 2023
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  Rosemary

  · January 12th, 2023
  The tour takes you through all 4 countries, but don’t expect more than that. Think accommodation & transport only. Budget to spend the same again on activities, food and a lot of tips. It may be more in your interest to book separate tours for each country that take more time, see more and have more down days. Take it from an experienced traveller who booked as she thought the boarders would be bad. Turns out you just need to bribe your way through, well done G.
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  G Adventures commented on this review

  Hi Rosemary, Thank you for your feedback. Your concerns have been noted and passed to our operations team to review for future suitability.
  
  Trip date: December 2022
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  InesSophieScholtes

  · March 2nd, 2020
  Pimm was an awesome guide, she is very knowledgeable, professional yet super funny and friendly, and very caring and organized. We never had any trouble and our tour was super smooth, she always have us a heads up and provided all the info before we had even thought about asking. Her food recommendations are the best! She always knew a few places to choose from and they were all amazing, and obviously safe to go for a Western stomach. She is always happy to help with anything, and I always felt extremely safe knowing that she will take care of us in the event of an emergency. I highly recommend her and would always go on a trip with her again!
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  Trip date: January 2020
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  Helen

  · August 29th, 2019
  Pimm was incredible! She really went above and beyond to make sure we had the best possible experiences everywhere that we went!
  

  G Adventures commented on this review

  Wonderful to see this - thanks Helen!
  Trip date: July 2019
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  JoGoldhawk

  · August 22nd, 2019
  Pimm is one of the best tour guides/general people ever, she’s so calm patient and kind. Willing to help no matter what, she took me to the pharmacy to get antibiotics when she could have just pointed out where to go. She goes above and beyond and made my trip incredible! Xx
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  G Adventures commented on this review

  Thanks Jo - we appreciate it!
  Trip date: August 2019
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  Sanne

  · June 8th, 2019
  I really enjoyed traveling with Cheak. He really made our group feel as a family. 10 out of 10 would recommend traveling with Cheak
  

  G Adventures commented on this review

  Wonderful - thanks for the kind words Sanne!
  Trip date: March 2019
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  NeleSchlichter

  · June 8th, 2019
  The whole trip was amazing, I got to see, learn and do lots of different things. Would recommend it and especially Cheak as a guide to everyone, as he was constantly helpful, really enthusiastic about his job and the countries we've travelled and in general made the trip as great and fun as it was.
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  G Adventures commented on this review

  YES! Happy to hear you saw and experienced so much! Thanks for the review Nele!
  Trip date: May 2019
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  Herbie

  · June 8th, 2019
  Cheak chuom was a excellent guide to say the least. Was very helpful and thoughtful and made the whole trip go smoothly. The trip itself was very good and very fast pace however saw and did a lot of things.
  

  G Adventures commented on this review

  Happy to hear it - thanks Herbie.
  
  Trip date: May 2019