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Reviews of Hoi An Express Tours

  • Leonie29 Aug, 2024
    4
    We had a good time in this 10 days tour organised by Hoi An Express. They were quite organise in arranging pickup and drop off, their transportation were good and clean and also their tour guides were good except the one in Hanoi for Hanoi city centre. Mekong Delta was boring, except for the rowing part that we enjoyed, the rest were very commercial where we were “forced” to buy stuffs from the local shops or establishments. They presented in a way not to give us a cultural tour but for us to buy their products. And when we did not, you could see from their faces. Hoi A city is beautiful and our guide, Emily, was lovely and funny! We loved her! We really liked the biking tour in the countryside although we expect the foodie tour was kind of different but nevertheless it was good. Ha Long Bay was a disappointment for us! The cruise “Cozy Bay” was very dirty in the level of almost disgusting. They did not change the blanket and sheet from previous guests and I am not sure for how long! But I found stains in the blanket and hairs, and they smell awful! After complained to the cruise staffs, they changed my blanket case with a new one. The next day when we’re checking out they showed as if they were about to change all the linens! Yeah, as if… The air conditioner in our room was black, never get cleaned or serviced. Our bathroom always flooded in a funny way because we bathed in one side but the water went the the other side. Towels were smelly and disgusting, same as the vest that we had to wear in the boat, they were alll sticky and dirty. Consider to upgrade to 4 or 5 starts cruise if you can. But Ha Long Bay as a place, although beautiful, the water is very dirty. You can’t swim there! All cruise boats throw their discharge into the water! Our accommodation in HCM was ok but not in Hanoi especially, it was not good at all. I would give more stars to Hoi An Express should there were not some hiccups during our tour. They apparently did not have good internal communication among their staffs, there were misunderstandings that made them kind of accuse us why we did not pay when we already paid. Luckily I asked for a receipt from their staff who received the money, otherwise the sales consultant would think we have not paid! Also, another hiccup was when we’re in Da Nang and we could not get our hotel room because the hotel insisted that there was no booking made for us! After called Hoi An Express and had them talk directly with the hotel receptionist, they quickly found a substitute hotel for us. Problem solved, although this should not happen at first place. Lastly, the Ann tailor that Hoi An Express includes in the package and calls it as “free tailor made cloth”, it’s not for traditional Vietnamese custom as we thought. If you want the traditional cloth like Vietnamese women wear, you need to pay extra. However, we chose just simple blouse made of cotton and it was free. Ann tailor did it very fast within 1 day and delivered to our hotel. Thank you Hoi An Express for the experience and organisation. Keep up the good work and correct the “hiccups”!
    Vietnam in 10 Days: Journey from South to North
  • Roseleine28 Jan, 2024
    5
    Everything worked as planned. Great tour and amazing guides
    21 Days Thailand, Laos, Vietnam & Cambodia Tour - Best of Indochina
  • evan13 Nov, 2023
    4
    Well organized and experienced local guides were excellent. Location of accommodation needs to meet the clients requirement to dine out locally.
    14 Days Across Vietnam and Cambodia: History and Culture Tour

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