Vienna Budapest Prague Tour Companies

We arrived at the airport and couldn't find the person who was waiting for us. After going back and forth through the people who were waiting to pick up clients I finally see someone with my name on a board. He was holding the board down like he was carrying a tablet. I still would not have seen it had I not looked down. Departure from Vienna was delayed because a family supposedly did not get the message that we will depart at 8:00am even though the guide repeated the information multiple times, posted the information at the hotel and also sent messages with the departure time. The city tour (Vienna) was very brief and mainly from the bus. The boat ride in Budapest and also in Prague had no guide to provide some information so we know what we looking at. It would have been nice to have a guided tour in Bratislava. It is a smaller and quieter city but a nice city non the less. Unfortunately on the bus there were some people who thought that they are either on a private tour or the rest of the people on the bus were deaf as they started watching videos on their phones without headphones. I think our guide Mario did a good job leading the group and keeping us informed about what the schedule was. I did not like that we were constantly merging with other groups. I thought that the entire group would start in Vienna and finish in Prague but this was not the case. The hotels were decent considering that since the COVID most hotels are pretty run down and a 5 star hotel is not what a 5 star hotel used to be. Overall the tour was ok, I would just have liked to have a walking tour guide besides the bus tour and also a guide boat tour instead of the "plain" boat ride.

Just returned from the Imperial Capitals tour and it was wonderful. I liked the fact that the days were full but there was always a bit of time to explore on your own. The guides were knowledgeable and friendly, the hotels were good and everything was well organised.

Disappointing Experience with Wingbuddy and CroisiEurope’s "Jewels of the Danube" River Cruise (Sept 25 - Oct 4, 2024) Unfortunately, this was one of the worst cruises we have ever taken. I strongly recommend thoroughly reading reviews before booking any trip with Wingbuddy, a travel agency based in Montreal, Canada. While their official website shows only 4-5 star ratings, our experience was far from that. We booked our trip well in advance in February 2024, which included flights, transportation, and hotel stays before and after the cruise. We paid 50% upfront. The day after booking, Wingbuddy sent our Air Canada flight tickets—without baggage included. This meant that each checked bag would cost us $85 per person for both the outbound and return flights. When I asked to cancel the package and receive a refund, I was informed it was impossible because the tickets had already been issued, despite Air Canada allowing refunds up to 24 hours before the flight. Their trip description says not including any baggage for a transatlantic flight ?! There was no intention to fight. A few weeks before the trip, Eastern Europe experienced flooding. Wingbuddy sent us the embarkation voucher and hotel/transportation information, but there was no mention of any disruptions. Only two hours before leaving for the airport in Toronto did we receive an "urgent" email informing us that the itinerary had changed. Instead of embarking in Vienna as planned, we would have to take a bus to Budapest, with the ship being replaced the following day. This meant we spent the second day of our trip on a four-hour bus ride to a hotel in Budapest, and then another bus trip the next day to a Hungarian village, only boarding the ship late in the evening. Two days of our cruise were lost. We were fortunate the cruise happened at all—previous groups on the same itinerary had spent 9 days traveling by bus with just one day on the ship. Wingbuddy clearly knew about the situation well in advance and failed to notify customers, depriving us of the opportunity to cancel or reschedule. Their lack of transparency and communication is deeply concerning. As for CroisiEurope, the cruise company, we were equally disappointed. Overall very poor customer service. Very non-caring, rigid. Food overall was unhealthy , especially the breakfast. The ship itself was in bad condition, with dirty carpets throughout and outdated furniture. I cannot recommend CroisiEurope; you're better off spending a little more for a higher-quality cruise experience. The only positive aspect of the trip was the transportation, as the drivers were punctual and provided good service. In conclusion, Wingbuddy's lack of transparency and communication, combined with CroisiEurope's non-quality service, made for a highly disappointing trip. Their primary focus seems to be on securing payments, with little regard for customer satisfaction or the quality of the experience. I would advise potential travelers to be cautious and consider other options.

Prague and Vienna are beautiful cities but I would not recommend visiting them in the summer. They were both very crowded and hot during July when we visited. The hotel we were booked at in Prague did not have air conditioning and sleeping at night was very uncomfortable. Also, the hotels in Europe do not furnish washcloths, so you have to bring your own means of washing in the showers. Our flight to Prague was late arriving due to errors by our airline carrier from the U.S., so the driver that was included in our tour package to take us to our hotel did not wait for our late arrival and we had to pay for an Uber driver to take us from the airport to our hotel.

Loved the weekend in Prague. My buddy and I did it in December when there was Christmas markets going on. Really cool time to be there and Prague is just a super cool, beautiful city. Guide and tours were good as was the boat cruise and then especially the beer tour they include with pilsner tasting (included). We booked the private hotel room option and it was centrally located and comfortable.

Enjoyed the trip. I did not like receiving the itinerary in multiple emails or three days before departure. I am a planner and prefer to have things ahead of schedule. Overall good trip

Your team was very good, but your local teams were poor and badly managed. You might want to pick better local teams.

Holiday to Budapest-Vienna-Prague Holiday to Budapest-Vienna-Prague WhatsApp communication was easy to use and Hannah & Rose Amanda sent daily reminders and responded to any queries in a friendly, timely fashion. More information as to where to go to meet taxis at the train stations would be the only improvement. Great hotel choices easily walkable to the city centre. Prague hotel even offered free complimentary city pass and drink in a roof top bar of a sister hotel. Both boat tours included in the tour were great but the underground tour in Prague was a waste of time - better to replace with a castle tour. Thanks for a great holiday!

Marek and Filip did a very good job of showing us the highlights of Czechia. The tour was relaxed, they did all that could be expected to accommodate the interests of all members of the group and gave us a personal insight into the country. We would recommend this tour.

Marek kept us on schedule while still allowing us to freedom to do what we wanted (ex. stop to buy souvenirs). When I left my backpack in Prague, he called the hotel immediately to make sure they would hold it until I got back. He was also instrumental in helping me find stamps and mail my postcards. Filip, who was our guide in Prague, recommend a really great restaurant/brewery, and escorted us around on public transit to help us get a more authentic experience. Hotels were all pretty great, with La Fenice in Prague being my favorite. Would recommend this agency to anyone looking for a small group tour of the Czech Republic.

All happened according to expectation

We had a wonderful cruise

This trip was an absolute dream come true, filled with rich history, warm people, and mouthwatering cuisine. From start to finish, every moment was 5 star. One of the most cherished aspects of this journey was the interactions with locals. Everywhere I went, I was met with warm smiles, and genuine conversations. Thank you Eri and Choose Balkans

An adventure of a lifetime! From thrilling activities to serene moments in nature, this tour had it all. The guides were passionate and made sure we had an enriching experience. The company's attention to detail was commendable! Discovering new cultures made easy! This travel company offers a fantastic mix of history, traditions, and modernity. The guides were not only informative but also friendly. The memories we made will stay with us forever.

Wonderful itinerary and we loved our guide, Andrei. It was a great way to see a lot of countries on one trip without having to worry at all about logistics.

This was our first tour with the company and loved the experience!

The best tour we ever had. We really loved John, our driver. But all the tour was great. We had a culture, history and food experiences in every city. We prefer Prague and Budapest, but Vienna was also nice.

Fantastic week in Prague. We had a great Tours, guides And beers. We just loves it. It was very earsygoing great week.

Excellent experience

Wonderfully crafted tour, we wanted to extend the trip for a few more days and the team at WiseYatra suggested to add Salzburg, Halstatt and Konigsee to the tour as it would add places of natural beauty to the tour which was more or less limited to cities. The entire tour was very well planned and complete guidance was given for each and every day and monument/ place of visit. A very detailed itinerary of each day was provided - I have used services of many tour operators but haven't seen such a detailed one by any other. Hotel reservations, train, entrance tickets all were provided well in advance, even the public modes that could be used to reach the sites and how to purchase the tickets was provided. All our demands for personalization were also incorporated by Wise Yatra, though not much was needed since pretty much everything was balanced in the tour. The tour was also not very hectic due to the planned approach of Wise Yatra. Coming to the costs, the tour is very reasonably priced despite Wise Yatra providing you the best of hotels (in whichever category you opt for) and very strategically located - from where all sites and modes of transportation are easily accessible. A WhatsApp group was also created for us and the team was always there to address all our queries. In a nutshell, the tour is very comfortable, easy on budget, well guided and covers all important places of attraction, while ensuring that you get varied experiences in each city. I would highly recommend the tour as well as the tour operator.

Disappointing Experience with Wingbuddy and CroisiEurope’s "Jewels of the Danube" River Cruise (Sept 25 - Oct 4, 2024) Unfortunately, this was one of the worst cruises we have ever taken. I strongly recommend thoroughly reading reviews before booking any trip with Wingbuddy, a travel agency based in Montreal, Canada. While their official website shows only 4-5 star ratings, our experience was far from that. We booked our trip well in advance in February 2024, which included flights, transportation, and hotel stays before and after the cruise. We paid 50% upfront. The day after booking, Wingbuddy sent our Air Canada flight tickets—without baggage included. This meant that each checked bag would cost us $85 per person for both the outbound and return flights. When I asked to cancel the package and receive a refund, I was informed it was impossible because the tickets had already been issued, despite Air Canada allowing refunds up to 24 hours before the flight. Their trip description says not including any baggage for a transatlantic flight ?! There was no intention to fight. A few weeks before the trip, Eastern Europe experienced flooding. Wingbuddy sent us the embarkation voucher and hotel/transportation information, but there was no mention of any disruptions. Only two hours before leaving for the airport in Toronto did we receive an "urgent" email informing us that the itinerary had changed. Instead of embarking in Vienna as planned, we would have to take a bus to Budapest, with the ship being replaced the following day. This meant we spent the second day of our trip on a four-hour bus ride to a hotel in Budapest, and then another bus trip the next day to a Hungarian village, only boarding the ship late in the evening. Two days of our cruise were lost. We were fortunate the cruise happened at all—previous groups on the same itinerary had spent 9 days traveling by bus with just one day on the ship. Wingbuddy clearly knew about the situation well in advance and failed to notify customers, depriving us of the opportunity to cancel or reschedule. Their lack of transparency and communication is deeply concerning. As for CroisiEurope, the cruise company, we were equally disappointed. Overall very poor customer service. Very non-caring, rigid. Food overall was unhealthy , especially the breakfast. The ship itself was in bad condition, with dirty carpets throughout and outdated furniture. I cannot recommend CroisiEurope; you're better off spending a little more for a higher-quality cruise experience. The only positive aspect of the trip was the transportation, as the drivers were punctual and provided good service. In conclusion, Wingbuddy's lack of transparency and communication, combined with CroisiEurope's non-quality service, made for a highly disappointing trip. Their primary focus seems to be on securing payments, with little regard for customer satisfaction or the quality of the experience. I would advise potential travelers to be cautious and consider other options.

Overall very poor customer service. Very non-caring, rigid. Food overall was awful, especially the breakfast. Do not recommend, spend a little more and book a more expensive cruise.

I enjoyed the tour, the guide was very good. Felt the accommodation out of town was an issue. When experiencing a city in a short time frame you need to be central not spending time working out the best way to get the city. Additional time, additional expenses. Also not enough information given with the optional tours or free time, being left in a city for 7 hours and not being aware until you are there was a bit rich.